This is the second time we ordered from Brock. The first order (also a small order) went like clockwork. This one needed 2 separate sets of measurements, 3 installation dates (I had to be home for only the first two) and 4 months to complete the order. Customer Service was responsive and the installer was good, but it took way too long and way too much effort. I'm sure the order was caught in the Christmas holidays and Home Reno Tax Credit rush, but 4 months seems a bit excessive. Brock has a great, well priced product, I wish I had been prepared for a 4 month wait.