Airplus Heating And Cooling Inc

We received very good service from Airplus from sales, customer service and installation. Bill Watson provided a reasonable and fair price for the hi recovery hot water heater that we were looking for. We had excellent customer service from Claudia throughout the process from sales to installation. The technicians - Kwame and Joseph were very polite and provided hastle free installation during extreme cold weather and snow storm. They installed the vent without cutting open our drywall (as suggested by other companies) even though it involved a lot more hard work in the extreme cold weather. The hot water tank is working fine. We would recommended Airplus to our friends and family.

I contacted Air Plus Heating and Cooling Inc. at 5:45Pm and a representative was here by 6:30 pm that evening. Kwame is the rep who fixed our non-heating furnace. Very pleasant to deal with as was the office manager, Claudia. I can't thank them enough for their friendly, reasonable and prompt service with a full detailed explanation which they so willingly provided. I would definitely recommend their services. Great company to deal with.

Airplus settled our dispute over an incorrectly made custom part by charging our credit card without authorization for the full invoice without keeping their commitment to correcting the custom part. People keep hitting their heads on this ductwork placed way too low right over a light switch. Unbelievable.

AirPlus installed a new furnace, Air Conditioner and Tankless Water Heater in our home, they asked us to post a review and we are glad to comply. I saw some great reviews here and in other places, and some not so great so we weren't sure at first that we wanted to choose AirPlus, but after we met Catherine and Kwame during the inspections at our house we knew we had made the best decision. We spent over $10k on new equipment and we wanted to make sure we were getting good value for our money. First, Catherine came to our house to discuss our options. She is very nice, and spent alot of time with us selecting the right furnace and ac for our home, giving us good advice on rebates and cost savings. There were salesmen from other companies that were very pushy and and rude, but Catherine gave us great information and let us make our decision on our own time.

When it came to scheduling and completing the work, Kwame and his team were very good at letting us know just how long it would take to complete the work ( 1 and 1/2 days) so that we could plan our activities considering we weren't going to have hot water while the work was being done! The team was clean, and polite. They did their work and didn't bother us while we were home. The quality of the work was really good, and our furnace room and area outside in our alleyway was cleaned and swept. The crew left the manuals and start-up checklist for us.
The systems worked as promised, we had cool air, and hot water when we needed it.

One week later, Catherine stopped by to inspect the work, and drop off paperwork for our OPA rebates and the Warranties and AirPlus guarantee. I really appreciated the follow up, especially considering that she came in the evening to fit our schedule as we both work during the day.

Over all I was really impressed with how the whole process went with AirPlus and am glad to give them a positive recommendation.

AirPlus replaced my Air Conditioner. I was vey happy with the installers Quame and Mark. Catherine at the office gave us the best price, we had 2 other estimates and AirPlus was the lowest. One week after the new air conditioner was installed Catherine came to our house to inspect and review and to give us our rebate paperwork and AirPlus guarantee. My husband and I were really very happy with AirPlus.

Airplus was willing to work with us, listen to our concerns, and help us to get our furnace working again. We had a difficult time at first - our furnace not staying on and spent most of last winter having to keep restarting the furnace to keep it going and keep heat in the house. The technician came out multiple times, replaced the circuit board and tried other things he could think of. He was courteous and professional. At first we were charged for the multiple visits because they looked like different service calls over several months, even though it was the same issue. But when we talked to the customer service representative, Cathrine, we were able to come to an understanding. Our furnace is now working and we will happily deal with Airplus again for our heating and cooling needs.

Noisy motor on a brand new Trane furnace was replaced the next day by the same technician that installed it.
This company does great work and terrific follow up...
Extremely professional staff.
They go out of their way to follow up on all inquiries and stay with it until solved.
Highly unusual for the city TORONTO.
Very lucky to have found Airplus.

Thank you, for your care with our installation and follow ups.

Paul

Required removing old furnace and piping and replacing with new furnace and to-code piping. All old equipment was removed and taken away as well.

We have been using AirPlus for our furnace and air conditiong maintenance for the last three years. They are always timely. In fact the last technician arrived a little over an hour early. He was courteous, performed the expected maintenance, and made a point to make sure any questions or concerns I had were answered.

the technicians installed the new furnace but didn't properly connect the thermostat. and they didn't test the thermostat that's why one one them had to come back and fix the connection.