I moved with Ultimate Choice near the end of May. I mostly dealt with Michelle back and the office and she is very pleasant. Keith came out to give an estimate, another time to drop off moving supplies, and another time a couple of weeks after my move when they found some shelves that I couldn't find and they ended up having. Good service.
If you get an estimate in person it locks your rate in +/- 15% which ended up being to my benefit as the move took 6.75 hours instead of 5 (lots of small boxes and one tricky couch). The crew were all friendly and took care with my possessions.
There are three reasons I'm not giving a 10 on this:
- the crew showed up 45 minutes late and I didn't get a call (booked a 10am start time to avoid rush hour even)
- they damaged a leg of my couch (big chunk of wood fell off which I'll attempt to glue back on)
- I booked this a month in advance and was told that they were working on accepting credit cards and that it should be ready in a week. I called the day before my move to check (so that I didn't pack my cheques just in case) and they were still "working on it"
I'd actually give an 8, which to me is a really good score, but I seem to be more of a hard-ass marker than everybody here. But to me 10 should be reserved for perfect. But don't get me wrong - I'd use them again in a second, and recommend them to anybody. They were definitely cheaper than other places I called around to, were very friendly, and cared about my possessions.