Aspen Ridge Homes Ltd

As an expert contractor I went along with a friend to see his newly built townhouse by Aspen Ridge in Leaside adjacent to the condo complex "scenic on Eglinton" as he just got his keys. In 16 years of residential construction that was the absolute worse I have ever seen in workmanship and finished product with awful dry wall finishes, mistakes in tile and grout application, exposed unfinished plumbing, cracked gaped floor applications etc... I could not believe that Aspen Ridge would deliver a home in such condition to a customer and according to the walktrough inexperience person the home was ready to move in.
lucky for us that the customer service and quality control manager was on site and after waiting 30 minutes we did a walkthrough were he took lots of pictures as well as apologized and promised to get a crew in there at least to address the most urgent issues. we will see if he follows on his promises. As for my friend and his family they had to postpone their moving date until the dust settles.

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I also recently purchased an Aspen Ridge Home. Very disappointed in the final product. Not the quality we expected for the price of the home. Nearly 60 deficiencies were found during our pdi. Some are to be expected, some are disgraceful and others are major issues.
They haven't made any effort to correct these issues.
When you call your customer service representative to address these issues, she doesn't answer nor does she call you back.
They promote excellent customer service, yet of all the builders I've dealt with, they are by far the worst.
This is my 4th new build (all from different builders) and my Aspen Ridge home is terrible. Not only the quality of workmanship but the customer service as well.
Save your money and future headaches and go with another builder.

I bought a townhouse in Waterdown ON, WOREST CUSTOMER SERVICE for horrible workmanship. The quality is awful and if you are not satisfied during the warranty period they will ask you to pay for it, I bought from many other builders and Aspen is the worst . DO NOT buy here or from Aspen anywhere.

Purchased a home at King Oaks. I am really impressed with the craftsmanship and build quality compared to other builders and the previous home builder I dealt with.

My family and I really love our home. We hosted everyone over the holidays and the comments from our family and friends have left us with the impression that we made the right choice.

There have been some service issues, however nothing bad or scary. I believe just the regular things that happen with buying anything new. The customer service people have treated us with respect and has been helpful in sorting any issues out.

Looking forward to making many memories in this home. Thank you to the entire Aspen Ridge Homes team for making our dreams come true. Really good service and great job. Highly recommended to those looking for a new home.

My house just turned 5yrs old but it creeks like it's 100.
The floors creeks so much as we walk, you will know exactly which room I'm in. Can't even blame it on kids running or anything within that range b/c we have a new born. It's funny (& annoying)how even my little one knows when someone is about to walk into the room.
There is also a draft/insulation issue for sure. Our master bedroom feels cooler than all the other rooms, especially the master washroom.
Who puts one heating vent in the master, mean while the smaller rooms have two?
Lastly, the carpet in the upper floor is lifting so we now have waves on the floor.

This company has cheeped out in so many ways. There is lots of room for improvements.

My husband and I purchased a townhome-kettle lakes club two years ago. We knew it would be delayed. Especially after the last winter being -30• every day. We are happy our foundation wasn't poured in the winter! We purchased an end unit townhome on ravine. Looking at the prices now we are so happy we got in when we did for these luxury homes! We just had our pre drywall inspection and met with Rob. All of his notes on our home were perfect, the bones of the house looked great, Rob took the time to explain every detail and didn't rush us. He said our home 90% will be ready on time (fingers crossed). Karen our sales person is fantastic!!! Every time I have emailed her, she replies within hours and answers all my questions. So far I am loving the service! We went to another builder to check out a home for an investment and compared to Aspen Ridge they were garbage and treated us horribly. So far- great with Aspen Ridge and even though we have waited two years, I'm sure we will be more than thrilled with the choice!

Worst customer service for horrible workmanship. The quality is awful and impossible to get in touch with anyone to fix it (and then you will have to call 100 times over). The site reps are a joke. Do not buy here or from Aspen Ridge anywhere

I am due to close in 3 weeks with this builder. I am so disappointed in their customer service and site supers. I blame them for the poor quality of the work. We have had issues with the quality of their building from the beginning, call it bad luck, I don't know! From the early stages we are the ones who had to call them on their mistakes, so much so, they needed another crew to finish the rough carpentry because the first crew messed it all up, luckily we visited the site frequently, and notice a lot of the mistakes. They had windows swapped, window size wrong, we got an upgraded shower, they built it standard, doors on the opposite side of the wall, and that is just the tip of the iceburg, the poor workmanship so far is so much, my list for PDI is going to be pages long. When we called customer service in the early stages to advise them of some of the mistakes we got attitude, specially from the super, who when I told him last month the design on the foyer was wrong, admitted he had not been to the house in 2 weeks! That alone says it all. They don't like to be called out on their mistakes. So we stop pointing out the problems, saving them for PDI! Today we get called to do the PDI 3 days before closing, their tactic so you have no choice to move in with all the crap left undone.

My wife and I bought a Aspen Ridge Home (Kettle Lakes Club – Richmond Hill) back in March of 2013, with a closing date of January 15th, 2014.
The closing date was initially extended 120 days, from January 15, 2014 to May 15, 2014. As of this writing, the closing date has been further extended another 91 days to August 14, 2014.