It may seem like a little thing, but the toilet tank lid in my bathroom broke. I really didn't want to have to replace the whole toilet. Thinking I'd get better service in my small home town thanToronto, I went looking for help and was sorely disappointed. No one seemed interested in helping me find a replacement tank lid. I then turned to the internet and handsome fabulous customer service at 2 companies located in the US, but unfortunately they didn't ship to Canada. To make. Long story short, I was discouraged and frustrated when I clicked on a link that took me to Bradshaw Plumbing. In a matter of minutes, I was dealt with courteously and efficiently over the phone. The friendly staff said they'd check on the availability of a replacement tank lid, and within minutes called back to confirm they had found one. An order was quickly placed and within a few days I t had arrived. I don't normally write reviews, but the courteous, expert, and friendly service over what was such a little thing to them in the big picture of business and yet such a huge deal to me prompted me to post this. If such service was provided for such a small thing, I can only imagine what would be provided in a large job. So grateful to have ended up in the hands of this company after a frustrating start. Thanks so much!