Brothers Plumbing Ltd

Plumbing
Toronto ON M6N 2Y8
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Brothers Plumbing Ltd
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72%

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Reviews by rating (past 12 months)

Reviews for Brothers Plumbing Ltd

Average customer rating:
8.1 10 (202 reviews)

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Nippe in Toronto
Nippe in Toronto
1 review Toronto, ON
10/10

Fixed toilet

Grateful to Jonathan from Brother's Plumbing, who fixed the flushing to my very old toilet. Job well done, much appreciated.

Approximate cost of services:
$384.00
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Company Response

Thank you for your review. Happy to see you were pleased with our service. Your feedback is very important in helping us to keep improving our service. Thanks again.

G & L Osborne
G & L Osborne
0 reviews Toronto, ON
10/10

Install back flow valve

Unlike another estimate given, Brothers Plumbing told us work could be done on exterior of our house rather than in our downstairs (in use) kitchen. This required digging a 14’ deep hole in winter conditions, however, the work was diligently carried out. Our valve was installed and the work area was cleaned up as well as snow and rain can dictate.
Instructions were provided on how to maintain the valve and recommendations were given to perform this twice a year based on the size of our family. Paperwork and clear instructions were given to apply for the city subsidy.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for your review. We always try to inform our customers as best as we can so that they are aware of what is going on and are able to make decisions that are best for their needs. Thanks again for your kind words.

Avi in Toronto
Avi in Toronto
2 reviews Vaughan, ON
10/10

Tony of Brothers Plumbing New Toilet Superb Service

Tony of Brothers Plumbing Was Superb!
I needed a new good toilet fast, so I called up Brothers Plumbing.
Tony had my new American Standard all in 1 Toilet Installed and works like a Swiss Clock.
This unit allows you to rest your back due to it's solid one piece design. Solid in and out.
I asked for the best,they gave me the best.

Thanks to Tony, Brothers Plumbing and the HomeStars team who made this possible. This was quicky and stress free and found a pro in no time using HomeStars.
I believe HomeStars has a great review system and would not worry to much of a one off negative review that could be of any concern.
Brothers Plumbing? . . . Superb!

Warmest regards,
Dr. Avi Weinberg

Approximate cost of services:
$700.00
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Company Response

Thank you for your review. Happy to see that you were pleased with our service. Will pass on your kind words to Tony. Thanks again.

sarah in Toronto
sarah in Toronto
0 reviews Oshawa, ON
10/10

Fast response , upfront and honest communication

Called 2brothers because of all the good reviews , Celeste was super helpful and allowed me to text a photo to him . We’d had a leak in the bathtub faucet and He was able to come that same evening to look at the job. Unfortunately the issue was clearly a little bigger than I originally expected so he rebooked to come back another day and complete the job. He switched our plumbing from a hot and cold faucet to a one dial turning style temperature control. He walked us through all the costs upfront and helped us understand why the estimate was what it was . I found his rates very reasonable and I appreciated that he had the entire job done faster than any other company could schedule us in. I felt Celeste was a good knowledgeable and honest plumber and we’d use him again in a heartbeat.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review. We are always trying to give our customers all the information they need to make the right decision for their needs. Thanks again for your kind words.

Doug Tinlin
Doug Tinlin
6 reviews Mississauga, ON
1/10

Not happy.

Took three months to complete a one day job. They went at least two months over the deadline. I will not recommend this company to my friends or any other.

Approximate cost of services:
$120.00
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Company Response

Wish we had more information. Do not remember any job in Mississauga that has been going on for that length of time. Some jobs are delayed due to supply issues or scheduling but those things happen and we are always trying to improve in those areas. But no, we don't know of such a job. Maybe you can let us know. Thanks.

TC in North York
TC in North York
1 review Toronto, ON
3/10

Increase price halfway into job to force you into paying more

I signed a contract and paid the deposit to replace a section of my main drain both inside and outside the house. After breaking up the floor inside the sales came by and told me I had to pay extra because now the pipe outside was "too deep" so he pretty much forced me to pay an extra thousand dollar cash or else they won't continue to fix the drain. I had already paid a deposit and they already broke the floor and everything inside so what other options do I have?

I paid the extra in cash as they suggested but afterwards when I called the office there was no record of that extra amount being charged/paid and when I asked further the sales refused to provide me with a receipt for the extra cash that I paid so I highly suspect that he just pocketed the extra cash which I shouldn't have had to pay to begin with.

It's unfortunate that the sales was being unethical and forced you to pay extra halfway into the job as I had high expectation of this company after getting quotes from various places. The job performed was decent but I wouldn't want to deal with the hassle of someone trying to pull tricks halfway into the job for extra money again.

Approximate cost of services:
$5,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your review. There seems to be a mix up in communications. We approached the customer after realizing the drain was 5 feet deeper than we originally thought. He was given options and we came to an agreement. The work was done and we thought all was well. But apparently not. We will try to straighten out the misunderstanding. Thank you.

Private User
Private User
Private User reviews Toronto, ON
8/10

Plumbing repairs

I live in an old house with old plumbing. Brothers has always been able to find the problem and repair it quickly. They take the time to explain and show me the problem and explain options and costs.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review. We try to always keep the customer informed so that they reach the decision that is right for them. Your feedback has been appreciated. Thanks again.

Heather in Toronto
Heather in Toronto
1 review Toronto, ON
5/10

Incomplete Job

Brothers did a great job with our plumbing issue and fixed the problem a few months ago. What we did not expect was to have a large pile of dirt, pipes, sewage, and toilet paper sitting on our front lawn for 2 months after the job was "complete". We have reached out to Brothers 1-2 times per week for 1.5 months and despite promising that somebody will come to clean up and finish the job, nobody has come to clean up. Given the +$6000 price tag, we're extremely disappointed in this company.

Approximate cost of services:
$6,000.00
0 of 1 people found this review helpful.
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Company Response

Sorry for the miscommunication. We advised that we were waiting for the ground to thaw out and for some rain to help compact the soil that was left from the job we did this last winter. We were waiting until Spring of this year (some time in April) to come and remove any extra dirt and to clean up. We explained this to the customer but somehow they didn't understand and think we have forgotten. We will be out there asap and clean up. Thanks.

Private User
Private User
Private User reviews Toronto, ON
10/10

Emergency Plumbing issue

A small bottle accidentally fell into the toilet while flushing. Brothers Plumbing told me exactly how much it would cost and they were here within half an hour. The work was done within an hour of me calling - and the price was exactly what they said it would be. Jimmy was courteous and efficient and he followed all COVID-protocols. Highly recommended! Thank you Brothers Plumbing!

Approximate cost of services:
$600.00
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Company Response

Thank you for your review. We appreciate your feedback as it helps us to improve our service to our customers. Thanks again for your kind words.

Julie in Toronto
Julie in Toronto
1 review Toronto, ON
10/10

Cap disused breather pipe to eliminate odour

Tony and Vitalia were very professional and quick! Their recommended repair took care of our odour issue. Ascertain the breather pipe was in disuse. Cut a portion out of the middle. Cap both ends. Remove drain cover to outside, used to offgas the methane, cement it over. Genius!

Approximate cost of services:
$1,500.00
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Company Response

Thank you for your review. Happy to see you were pleased with our service. Your feedback is very important to us. Thanks again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brothers Plumbing Ltd

Brothers Plumbing- Plumbing Contractors You Can Trust Since 1963, Brothers Plumbing has been a reliable one-stop source for a complete range of services to both residential and commercial customers. Nothing beats experience. With great rates and a consistent record of performance for over 40 years, you can trust our plumbing ...
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