- Approximate cost of services:
- $17,000.00
- Company Response
Hello, we regret that you are dissatisfied and are inclined to express your feelings in this manner. We are taken back from this review as you haven’t reached out or contracted us directly. Since you haven’t reached out to us, it seems you aren’t willing to allow us to resolve these issues so we would like to clarify and justify what happened. We are always happy to try to resolve anything that may arise, especially when the work is still under warranty. The minor cracks are called “crusting cracks” and this type of crack is purely cosmetic and occurs on to concrete on very windy days when pouring concrete. The fact is that crusting cracks are extremely common and pose no structural problem. They may be filled in and repaired with the matching color. From the images attached to this review it shows that salt has been applied to the concrete and it has discolored the sealer and has even caused some spalling in certain areas. Salt is NOT to be used on concrete under a year old. As far as your landscaping and bushes, I’m sure you can appreciate our efforts to use plywood planks along the narrow path towards the backyard and all along your trees along your fence. You can not deny that we did the best possible measures to ensure the best protection and sometimes during construction inevitably existing plants may be compromised. Lastly, the pavers look very similar on both sides and it is an honest mistake but an easy fix.