Cosmopolitan Mechanical Services Inc

We contacted this company on aug 9th and requested service on our condo for the 16th of August. We were told that someone would be there between the hours of 9am and 11am. We do not reside at this residence so we arranged our day around the appt. at 10 am I called to confirm the appt and was told I was wrong that they had told me they would be there by noon. I was told they would be there by 11am. We patiently waited and finally at 1150 am Dave showed up. Dave was a very nice man but it was quite disappointing when he came to replace an old gas line and failed to bring the materials with him. Dave however did fix the air conditioner. Which ended up costing the 129 plus 50 for putting refrigerant into the air conditioner. I'm not sure what the 129 was for. He did fix the fireplace which only cost 100. Dave requested that we be available on Tuesday at 5pm because he had training that day and wouldn't be available until then so I made arrangements with my tenant to leave work early on Tuesday to meet Dave. On Saturday aug 17 I called to make the appt for the Tuesday and was told yes no problem. I received a call on aug 19 from Kevin the manager who said Dave would have to be there at 330 on Tuesday. I explained this is not what he wanted and I'm not available then nor is my tenant. Kevin ensured me he would get it worked out for me. Tuesday at 330pm I received a call from Kevin telling me they were too busy to make the scheduled appt. of course I was very upset and asked Kevin if he was not going to show up for the appt which his employee scheduled. Kevin again assured me he would get someone out to my place. Well at 450 pm ten mins before my appt I get a call from Kevin telling me he can't have someone make it. I told him ok and he asked to reschedule. I told him no ill use someone else. I had forgotten that Dave had taken my red tag from enbridge which I require to prove I fixed the gas line. I had left it with Dave because he was supposed to return. I called Kevin back and left him a voicemail asking him to return my red tag as soon as possible. That was 5pm Tuesday. I never heard back from him. Based on all the reviews it's as if we had a different company dealing with us. They were not punctual not prepared for the job at hand and overall I was very unsatisfied with the customer service. This company is completely overrated and I'm extremely upset at how we were treated throughout all the issues we had with this company . I would never recommend this company. The cost for the fireplace and air conditioner was 350 I was quoted another 300 for the gas line to be fixed.

I was referred to Khurram Zaki from my brother to change my old air conditioner. Khurram is very professional, answered all my questions and gave me a great deal. He got the new AC installed in the same week and the installers were on time, courteous and kept things cleaned. I would refer Khurram to my friends for air conditioning and heating. He even helped me register my warranty. Thanks Khurram.

You can tell this company takes pride in treating their customers with respect. Both servicemen who visited my house today we friendly, took the time to educate my husband and I on maintenance, removed their shoes upon entering the house, and went above and beyond the basic tasks assigned. One of the workers even took the time to text us back with some information we had asked him about. I will definitely use this company again.

I bought a new house recently and wanted to get my equipment checked before moving in. With rising temperatures, i'm sure no one would want to risk the blazing heat escaping into our homes. Cosmopolitan Mechanical was quick to set an appointment, and had ended up purchasing a new system for my home. My air conditioner was relocated upon my request, and furnace was cleanly installed. Great work from beginning to the end. I am very satisfied with the service i received.

We are moving this week and the buyers requested a check of the furnace. We needed the service done before we moved. Cosmopolitan was the only company we called who could come within a day. They were reasonably priced and fixed a minor issue quickly. Everything was explained thoroughly. We will definitely use them again for our next house.

Cosmopolitan has done a wonderful job cleaning our entire duct on a flat rate without any additional or hidden charges.
Cleve also did disinfectant our duct too.
They will get more business from our family and community.

This is my second review for Arshad and his company. this time I called them to service the air conditioner they installed last year at our house. Arshad has been very helpful to send service tech at our request. We always call Cosmopolitan for all our heating and cooling needs. I always say that I have received an excellent service from them. Thanks and keep up the good work.

We are very pleased with the services of cosmopolitan mechanical specially their advisor Arshad who helped us a lot from choosing the right boiler for our needs to the installation and commissioning. They are deserve to be recommanded.

Hasan Ather from Cosmopolitin did trouble shooting with my Air Conditioner and Furnace. It was an emergency call. Ather reached my home within five (5) minutes. I found him to be very courteous, extremely knowledgeable and efficient. Ather showed excellent skills in trouble shooting and the problem was identified and fixed within a very reasonable time. I strongly recommend Ather at Cosmopolitin for any work related to Air Conditioners and furnaces.