Cozy Comfort Plus

This is my 3rd time contacting Cozy Comfort Plus and service was fantastic and reasonable price. Brian give me the deal and made me happy for 3rd time.
very reliable person.Highly recommend him and his service.

I shopped around for a new high efficiency furnace / air conditioner. Cozy Comfort was not the cheapest, but the salesman convinced me that by going with Cozy I would get the best install job possible. That's where things went off the rails and the salesperson seemingly had no further involvement outside of making that sale (his crew didn't even know who he was - and had no information I have the salesperson of the specific items I wanted taken care of when they arrived). I received an "ok" install, but had to more or less sit there the entire time to make sure the crew was doing things properly (for example, they did not have proper items it hook-up the condensate line and asked me to run to Canadian-Tire to grab some items?). The install was not as per the manual and caused problems (which I will get into later). The salesman promised a communicating setup which was not completed (they set it up as a standard A/C unit). The communicating thermostat was not setup properly (setup as a two-stage furnace when I paid extra for the top-of-the-line modulating version with communicating thermostat). I had to correct all these errors myself by reading the manual and changing the settings. That's not what I paid for, I paid for it to be setup properly. If I wanted a two-stage furnace I would have paid less and purchased that.

Outside of the crew having no idea to configure the furnace / A/C properly, the install was "OK". Ductwork fabrication was fine, but it was not taped to seal holes and so forth.

After a few days, the furnace stared throwing all kinds of pressure switch errors. Long story short, Cozy could not diagnose it. After getting fed up with their useless techs coming over and wasting our time saying "looks good, try it for another week" - all the while the furnace inducer being full of water (confirmed by a tech who said this was a huge problem), I finally grabbed the installation manual and started reading. Low and behold, the condensate drain was improperly installed. I corrected it and the furnace hasn't thrown an error code since.

Finally, I had the yearly "maintenance" completed to keep my warranty intact. What a rip-off that $150 was. It involved a tech coming out, looking at the furnace, turning it on, and saying "yup - everything works fine". Not only that, he unscrewed the blower door compartment and when we left didn't even put all the screws back in (they were laying on the floor by the drain). My understanding was that this service was to clean the furnace. There was visible debris (which could be seen through the burnerbox peephole) that was there either from the install or was sucked in through the intake vent. Either way, it wasn't cleaned out. I had to do it myself (remove 1 screw and vacuum out, took about 1 minute).

I can't recommend these guys. They don't take the proper time to figure out what they are installing and definitely don't take the time to maintain the units properly. After seeing what the tech did during the yearly maintenance, that's the last time I will be wasting $150 for visual checks which I can do myself.

I contracted Cozy Comfort to do a HVAC replacement at my house in November 2011. Our system just failed and I needed to to replace a high velocity system with hydronic air handler and tankless water unit that is somewhat unique among HVAC systems in Canada. Brian was the main sales guy. The overall experience was not satisfactory. The quote seemed high since I found the same equipment on sale at amazon.com for half price. The crew seemed unfamiliar with the system and had to call the manufacturer for installation help. The job was not as neat as I would of expected of professionals. The outside vent had to re-caulked and the duct work needed much duct tape to solve air leaks. The system has been installed for a year and so far no problems. I recently found out the Carrier Air Cleaner that they installed had been already discontinued in early 2010. They gave me an old unit that Carrier was selling off for $35. Overall I would not recommend CozyComfort

In Late October, we returned from a weekend away to a cold house and found that there was no hot air coming out of our vents. With a 2 month baby and a storm pending we contacted a company and scheduled an emergency service for the next day. The following day we received a call from the company we had booked who informed us that they didn't have enough technicians to keep the appointment. We called about 10 companies and finally Cozy Comfort Plus said they could make a service call within a few hours. Jay showed up within the time he said and repaired our furnace within an hour. Other companies told us over the phone that we would have to replace our 10 year old furnace (even though they couldn't make a service call until the following day). Jay told us that our furnace was well built and that we just needed a new fan. Thankfully we had a warm house and could stay comfortably with our new baby in our own home that night.

After shopping around for a new furnace and a/c we settled on Cozy Comfort in 2005. We followed their directions in keeping the extended warranty for 2-10 years on parts and warranty and called them for maintenance checks in the spring and fall. A few times even though appointments were promised no one showed up for the calls and we were told that we never made the appointment. Fine. Every summer however, the a/c would have to run literally for a week to obtain a 23 degree temperature. On the last service call a tech came out and when asked why such a huge difference in temperature between upstairs and downstairs, the house is a bungalow, he said the vents were improper and went on to recharge the a/c unit with 2 oz of puron(I hope) and charged me $40 for the 2 ounces(fyi, it's about $40 / tank). Anyways when asked for the maintenance package his job was as follows, he looked inside unit outside to make sure no leaves were inside a/c unit. He then came in look at the thermostat and went to the furnace room. He looked at the furnace and determined with xray vision that the drain was working, the blower was "ok" and filters were "ok". In order to see these things one has to remove access panels but Jay was able to tell by standing in front of the furnace. Now remember how I said there was a huge temperature difference in our bungalow, he stuck a thermometer probe into the venting system and declared nothing was wrong with the temperature. The probe was placed into the vent 4 feet from a/c condenser. Now after 7 years and a "floating" maintenance rate between $90 and $190 I've had it. I went to a neighbor who had a similar system put in a year after me. His house no matter how hot or cold outside was always comfortably cool or warm. I called another tech in. After arriving and me explaining to him what my concern was he removed the panel and said and showed me that the dip switches were not reset from the default factory settings. He reset the switches so that the blower would work during the a/c or furnace operation. The house started to cool a little over the next couple of days but as per his request if it didn't cool to my satisfaction I should call him back. The techy came back and placed a jumper wire on and wow the a/c and blower were going full steam and for the first time we had cold air flowing from the vents upstairs. He went to reset the Infinity thermostat and found it was never set up to begin with. This is the second thermostat from Cozy. No matter what he tried with re programming it wouldn't work. He put on a thermostat and now we have a/c, an actually cooled house after 7 years of being told it was the "vents" and the a/c was working properly. My question is why at installation was nothing reset from factory setting by Cozy's technicians? How can they charge a floating maintenance fee when they never open any access panels to determine if things are fine? At time of installation government was giving rebates to help offset the cost. We were told by Dan that we shouldn't apply for the rebate b/c it would mean an energy audit and blah, blah, blah...We found out afterwards that we were entitled to a substantial cheque. I have nothing but praise for the Carrier Infinity HE furnace and Puron A/C system but if you go to use Cozy Comfort think twice. There are lots of companies out there. Believe when I say for the first time in 7 years we have a cool house! Buyer beware when dealing with Cozy.

Had a brand new central a/c installed by GTA Heating and A/C Inc. of Brampton that was too small for the houise. Attempts to get the unit replaced with a larger more appropriate size were unsuccessful. ( the contractor did not return my calls or e-mail) I came across Cozy Comfort Plus and was contacted by Brian promptly. He set up an installation date in short order and within a week I had a new properlly sized unit. After about 2 weeks the condenser started to make noise. I contacted Brian and he had someone out to fix the problem almost right away. The unit works perfectly and I'm a happy customer. Brian even returned an e-mail on the long weelnd, now that's service! Based on my experience, I would have no prblem reccomending Brian and his team. And to boot their prices are excellent.

Hello. My hot water stopped working on Wednesday morning. I called right away to cozy comfort. It is covered under warranty(parts+labor). I bought it out 9 years before with extended warranty. I have two kids. One one year old and the other one is six. They showed up on Friday after 48 hours. The guy come in afternoon and said he will be right back in half hour b/c he is missing one part. I trusted him. He left everything open. I kept calling the company after one hour. Nobody came on that day. Imagine all parts were outside of the tank and how danger it is especially when you have little kids. I and my husband called at least 10-15 times on Saturday. Finally, somebody came at 5 pm on Saturday. The guy said that he can not fix it right now. The part that is missing only can get in MONTREAL. So we were without the hot water till Monday. Still that's not it. Monday, the technician came in and said he fixed it. Again, we do not have any choice than trust him. Now, it is still not working. We called the company, they said it we have to buy a new one b/c that's the end of the life. It is still covered under warranty but they said it there is nothing they can do b/c it is the end of the life. I called the water tank company - they said it is not us , it is the company you bought it from. Cozy comfort said they denied to replace a new one. Today my husband is going to buy a new one from another company. Please never buy it from Cozy Comfort. It is a big scam. Please trust me. They do not even care that you have two little kids.

We had older model of Furnace, A.C. water heater which were not
up to date. Cozycomfortplus gave us good price, excellent job and
full satisfaction. The total cost was six thousands dollars, well less than
their competitors. Thanks again, Brayen. We recomend them to all.

I recently purchased a completely new furnance, air cleaner, humidfier and air conditioning system as well as a tankless water heater from Cozy Comfort Plus. I find this company to be a first class establishment. Their sales representative Dan Kar is not only exceptionally knowledgable on the product he sells, he is also very knowledgeable on installation requirements. He was able to guide me to what product I "really" need and helped me solved some of the installation dilemas I had that their competitors did not offer. As for their timeliness and quality of installation, all I can say is one word, "perfection". Their technician and installer Mori and his assistance did not only do excellent work, they are wonderful people; they are honest, polite and all around great human being. They made the 3 day installation seemless and painless.
This is an excellent outfit and is operated by some really good people. I will definately do business with them again and I would highly recommend them to all my friends.

A truly happy customer

Ed Liu