Custom Maids

I would highly recommend Custom Maids for this unique and 'custom' cleaning options they provide, which I don't usually find it with other cleaning services in the GTA. When there is an urgent need for cleaning, I usually call Custom Maids and they would be able to fulfill my rush request and send a maid immediately onsite. I will continue to contact Custom Maids for my future cleaning needs and their 'custom' cleaning option is what I am really impressed with.

I was nervous because I am particular about the cleaning, and like to feel comfortable with whoever is cleaning my house. I had another cleaner I used for years whom I adored, but she hurt her back, so she had to retire.
I am so happy that I found Custom Maids because they are excellent in every respect. I've used them 4 times now - their phone customer service is excellent and professional, and I love my regular cleaner! (I'll call her G for privacy sake). She works hard, she is thorough, she cares about doing a great job - and she does! I have detailed lists for every room of what/how I like things clean, and she respects my needs. As well, one time she was unavailable, and I had to try another cleaner (I'll call her H for privacy's sake) and she was also excellent so I'm 100% satisfied with Custom Maids- I highly recommend them!

We have had Custom Maids clean our house every two weeks for several years. We have had the same cleaner for many years and are very happy with the service that is provided. We always look forward to coming home to a clean house after they are finished.

I am writing this review to recommend Custom Maids in Toronto. We have been with Custom Maids for almost 20 years and have been extremely impressed with their house cleaning services - and in particular, our most recent house cleaner Zona who has worked as a house cleaner for us for the past few years. Every other week on a Tuesday we have come home to a clean environment - a feat that we could not possibly achieve due to our own professional work.
Zona is a complete pleasure to have – she knows her work inside out and has never given us cause for complaint. Given the fact that we have a larger home (with so many stairs!!!) and she has only a few hours to clean, we are always so appreciative of her dedicated work as we always arrive home to an incredibly clean house. Zona is efficient when it comes to her work. She knows what type of surface requires which kind of cleaning materials and is thorough in all cleaning activities that she performs.
Since Zona has worked as a our house cleaner, she has taken on responsibilities that we do not really expect or request, including dish washing and occasional laundry as well. She is energetic and responsible and despite the fact that she has to carry out mundane tasks every day, she is never short of a smile, whenever we have a chance to see her if we happen to be at home.
The fact that Zona is rarely seen by us and consistently does an amazing job cleaning our home is something in which Custom Maids - and Zona - should be proud. She is incredibly trustworthy and efficient.
We wish to express our sincere gratitude for her continued great work, and hope she gets a chance to know how much we appreciate the hard work she does is maintaining a clean house for us. We really think Custom Maids hires the best for the most cost-effective house cleaning!

I booked my first cleaning last week, I have a two bedroom condo. Upon returning home, I noticed my floors were neither swept or mopped, the kitchen counter was not wiped off, the bathroom mirrors were not cleaned, the outside of the toilet and the tub ledges were not done, the fitted sheet for my bed was put on sideways (exposing a third of my mattress) and inexplicably, a basket of dirty laundry I had was folded and put away. My condo actually seemed worse after the cleaning.
I called the company to complain and they very helpfully offered me a complimentary cleaning for the next day.
The complimentary cleaning was much more satisfactory except they broke a bedside lamp and although it was "complimentary", still charged my credit card $120 for it.
I would not recommend this company and if you do decide to try them, do not leave breakables out and be sure to keep a close eye on your credit card statement.

Customer service is friendly in flexible when it comes to scheduling and re-scheduling appointments. They give you the ability to book the same cleaner over repeated visits and the cleaning service is flexible as well if the time that they need to spend requires adjusting during the cleaning itself.

Sharon is a lovely lady who knows how to clean. She was thorough, professional, and pleasant. Our house was left spotless, and we were thrilled. This was a welcome change from our previous experiences with services. I just spoke to the office at Custom Maids, and I'm very happy to know that Sharon will be coming back every week.

I hired Custom Maids to clean my home. The maid arrived on time and did a thorough job. I was happy with the overall service and would use Custom Maids again.

I have been using Custom Maids’ service for more than 16 years now. They provide very professional cleaning service. Dorothy is punctual, courteous and most reliable. Every time she comes I can just leave the house to her and go to work or go around town to do my things for the whole day, and come back to a spotless clean house at the end of day. Can’t ask more than that. Highly recommended.

I am a long-time customer of Custom Maids (I use them on a monthly basis) and am highly pleased with their service. They are professional, efficient, and thorough. I would recommend them to others.