Dominion Roofing

In 2011, I contracted Dominion Roofing to install a single vent on a flat roof with an EPDM cover. When the contractor showed up, I learned he was the owner of a flat roof company subcontracted by Dominion to do the job (something that was never disclosed to me at the time of contracting Dominion).

At the time, I was inexperienced in EPDM roofing systems and had no idea of the unbelievable problems this company was about to create for me. Firstly, the sub owner - Jake - showed up alone, lacking everything he needed for the job, and I had to help him! Upon lifting the MaxiVent to be installed, it slipped out of his hand and the corner hit the roof. He briefly looked over the roof and decided it was OK. After the first rain storm, the point in which the vent hit the roof leaked and ruined my bathroom ceiling and resulted in a call back to put a patch. Anybody who works with EPDM knows they are extremely susceptible to puncture from sharp objects. Instead of being sure, Jake decided to ignore what was likely a puncture - this is lazy and bad practice.

Back to the installation day, unbeknownst to me a skilled contractor will thoroughly clean an EPDM roof with naphthalene or some petrol-based alternative, BEFORE installing patches (I learned this afterward). Failure to do so will result in a bad seal, ultimately domed to failure. Jake, short of required materials chose to scrub the surface area with a towel. He then proceeded to install a series of patches around the vent, doubling and tripling layers in certain areas, all the while insuring me that it last as least as long at the remaining life of the roof. Inexperienced, I believed the assurances.

Roughly 18 - 24 months later (I don't remember the exact date, but can look it up if needed) the ceiling in the center of my house and directly beneath the vent suddenly shows all sorts of stains from a water leak. Dominion first tries to blame the vent itself (which they recommended in the first place) by insinuating that hard weather might blow rain into the vent. (This shows how they are trying to avert responsibility).

The Vent manufacturer immediately send a rep to review the installation and assures me it's not the vent. To be sure, they even add an upgrade to the vent. The question of culpability is quickly resolved when it's proven that the patches are leaking, as retained water on the roof is dripping through during a clear day. Clearly, one cannot blame weather. EPDM roofs commonly hold water and it should not be an issue, as the "rubber" is impermeable to water, except at the seams if they're bad. (To prove the patch leak in my tiny attic, I had to build a catwalk to be able to get under the vent for drip inspection. While there I built a catch pan - as best as one can do with a truss roof). What homeowner wants to do this???!!!

Dominion sent Jake back, who once again used his trusty towel to scrub clean the area around the vent to be patched and re-apply new patches - with all the assurances that this time it will last.

18 - 20 months later (again, I can look up exact dates if needed), the patches at the vent were leaking. Not trusting Jake's work, I'm continually climbing into my 4 foot high attic to check out the catch pan for water throughout the year. Andreas, my contact at Dominion, was initially unresponsive to my calls and messages to notify and request they come and fix the problem. I called from a number not registered under my name and he picked up his cell, at which point I explained the roof was leaking again at the patches. "How would you feel if it was your house? My ceilings are destroyed".

This time, Jake sent his crew. By this time, I've now done a lot of research into EPDM, EPDM repair and maintenance and, as always intend to supervise the entirety of the work. They were prepared with EPDM cleaner. However, it was cold (late fall) and the patches were not sticking because it seemed the cold was impacting their flexibility. The crew chose to use a flame thrower (the kind you would use on a torched down roofing system - not EPDM - ever) to warm and loosen up the frozen rubber. I was caught somewhere between being impressed with the ingenuity and scared they somehow damage the roof, or worse. The installation seemed to go fine though frozen water doesn't leak.

Two points: 1) Jake called them no less than five times during the installation to pressure them to finish up and get off the job site. It was abundantly clear to me he didn't want them there - no doubt forced by Dominion. I would think if you're responsible for this kind of a disaster, you'd say the reverse - "Do what you have to, to ensure the job is perfect". Clearly not the case;
2) The crew was clear with me that the patch was unlikely to hold because of the cold weather and the extraordinary measures they had to take to get the patches to stick. Further, they felt that the entire installation would have been better done as an "in the field" installation with seam tape. (Basically, rather than having all the seams immediately around the vent, they would've cut a larger segment of EPDM out around the vent and seemed it on that flat surface, instead of peel and stick patches immediately around the vent). They recommended they return in the spring to fix the job properly. I informed Dominion and Andreas of this prognosis by text, as he didn't answer his phone.

The patch work seemed to hold for almost 20 months and started to fail again - water in the attic catch pan. I called and left messages for Andreas. No returned calls.

While normally I would give credit for returning to an installation for address a problem, in this case it is not deserved.

1) Shoddy workmanship time and again.
2) A wrecked ceiling for which they have never offered to fix.
3) An ongoing problem for which I will likely have to get a different roofer to fix or be forced into an entire roof replacement long before the typical lifespan of my roofing material. (An EPDM roof should last 15-30 years - I'm currently at 11 years)
4) Unresponsive to calls and only reacts when "caught" on the phone

I have photographic evidence of the entire episode.

Currently quoting repairs from other flat roof specialist contractors and they universally think the patches and installation of the vent is garbage work. A ballasted field repair will be the way I go.

USE EITHER OF THESE COMPANIES AT YOUR OWN RISK!!!
Caveat Emptor.

Dominion came over last week and fixed a leak in my roof. I had a couple of quotes and they all came in around the same price. They did it quickly and it was easy for me.

Thanks

I had damage to multiple skylights and they were leaking. Now they are new and not leaking and held up through all the recent rain, job well done, as simple as that.
Thanks

Dominionroofing completed my re-roof job last week, despite being a large company, we still felt as we received the small business customer service, from the moment I called right up until the crew pulled out, we knew we had picked the right company to do the job. excellent cleanup and the roof looked great!!

Thanks dominion roofing for the painless installation. I would recommend your company to anyone.

Sincerely jeff

Other than one issue, I had a great experience using Dominion. They treated me well, did great work and I am satisfied. It has been over a year now and everything is looking great. The only problem I had was that after I signed the contract they took longer than they said they would to begin work on my roof. It was during the fall and they said they were very backed up. It was not an emergency so i was OK with it. Apparently there are a lot that time of year.

It was worth the 2 weeks to have the work done right and know that with my warranty the company will still be around to fix it in 10 years.

The company did great work it looks fantastic. The cleanup was not great, but I called them and they came back right away and cleaned up the leftover debris to my satisfaction.
They didn't cut corners and I am happy I chose dominion to do my roof
Thanks

Obtained 3 quotes from larger roofing companies. Dominion was about 20% less than the next best quote. Arrived on time, replaced the roof over a period of 1.5 days. Cleaned up nicely afterwards. Experience was painless. Found them to be extremely professional. Have absolutely no hesitation in recommending this firm.

We had our roof replaced in 2010 by Dominion after having some Heritage committees refer them as specialists in this area
4 1/2 years later, we had to repair our chimney and surrounding roof, since Dominion gave us the hardest time to get a quote, we had to look elsewhere to tear down and replace the roof in that area. It was discovered that the seal between our house and our neighbours (row house) was not sealed properly, they also just put a plywood coating over old shingles and cedar shanks (very old roof area) and did not vent our back roof properly. Dominion reluctantly fixed the venting but did not replace the plywood in that section as it was "not in our contract". Even though the damage was caused by there lack of knowledge. This whole process was disgusting. Was yelled at by one supervisor and unpolitely dismissed by the second one. They do not honour there warranty at all. So not happy. Have to replace 2 sections of our roof and repair the seal. All because Dominion roofing is so bad and does not care about the client. Run away from this company. Have also let the Heritage committees of the city know to not refer Dominion

Dominion Roofing did our street's roof shingles. All houses were new-built in 2011. This year in April 2014, about 7 houses had shingles fallen fall and water leaking to the interior ceiling of the houses. The company explained it was due to strong winds that this happened. However, the same houses got affected recently and more shingle pieces fell off in November 2014. We got another roof company to fix the fallen pieces and they assessed the situation saying the roof adhesive never stucked to the roof when it was installed and poor quality of shingles were used. Shingles are suppose to last at least 10 years even for the lowest quality but shortly less than 3 years time, the same houses had shingles fallen off twice in the same here. Save your time and money - avoid choosing this company.

We had Dominion Roofing do our eaves about 7 years ago and at first thought it was a decent job, not too long after the problems started, wrong pitch, none of the downspout is screwed in. The job was sub contracted out and I guess that what you get, though we paid top dollar for this work. In the end I will be replacing all of this.