Dr Green Lawn Care Services

Lawn Maintenance
Calgary AB T1Y 4W5
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Lawn Maintenance
Dr Green Lawn Care Services
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60%

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Reviews by rating (past 12 months)

Reviews for Dr Green Lawn Care Services

Average customer rating:
5.9 10 (1265 reviews)

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eaudesnob in Pickering
eaudesnob in Pickering
26 reviews Pickering, ON
1/10

8 years of their very best (not) lawn service

The cost is for the total of the years not 1 year.
I used their very best (ie most expensive) service for 8 or 9 years including their grub control. I still had grubs, I still had weeds, they would come at the wrong times sometimes almost 2 months apart and then give various excuses for why their products didn't work. Their technicians ( pronounced students ) would sometimes literally run around the property to finish faster (under 10 minutes guaranteed) then onto the next job. They would order you to water the lawn for two days straight for an hour to two hours ( you would be still watering at midnight). The kicker came when they explained our dead grass by saying a normal lifetime for a lawn is 20 years. When I researched this bizzare statement I found documented proof that lawns at Buckingham Palace are over 400 years old. I then kicked them out.

By the way I've been doing my own lawn for the last 4 years. It costs a little more the first year. After that it's cheaper. And my lawn always looks better than it did with them.

They also have very little regard for the law. I am on the Federal do not call list since day one. And I have not dealt with them for over 4 years. Despite this and my requests not to be called they call me once or twice every year in the early spring.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Close down and stop lying to people.
Any advice to offer fellow homeowners facing a similar project?
Go elsewhere or do it yourself. And avoid this company and Hometurf and any other lawn care companies run by the Van Haastrecht clan.
1 of 1 people found this review helpful.
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Jaspinder Dhillon in Brampton
Jaspinder Dhillon in Brampton
1 review Brampton, ON
1/10

Lawn care

I have lawn care contract with Dr. Green for 2010,I paid them all in one bill and now they never show up to control weed.they always rec mending to add some more service like seeding. I called them to stop my service and refund rest of money but they refuse to do that.I hire 3 person to take weed out by hand.

Approximate cost of services:
$200.00
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Company Response

I am sorry to hear that you have had such a negative experience with our company. We are a family owned and operated business and pride ourselves on providing quality workmanship and customer service to all of our clients. My name is Kyle Ratcliffe and I will be handling customer complaints from this point forward and I would welcome the opportunity to rectify your issue. I invite you to please contact me so we can further discuss your particular issue. My contact information is as follows: telephone 519.489.6004 ext 217 and email kyle@doctorgreen.com. I look forward to speaking with you.

RS in Mississauga
RS in Mississauga
2 reviews Mississauga, ON
0/10

lawncare

Had a lawncare contract with Dr. Green for 2009 season and after every visit there is a bill in my mailbox but no evidence of service, i.e. not fertilizer visible, weeds like crazy, no aeration plugs. Had to call and complain each and every time, always had excuses for poor service. Then I read a warning that you need to call to cancel service or they keep billing you so that is what I did, called in to cancel in October 2009. Then March 2010 here comes Dr Green, I stopped the tech from applying the treatment and called in again to see why they are still coming. Was told I didn't cancel and owe 53.48 for a service call that never happened... but they will let me off if I pay 25.00 or else ruin my credit rating. Now I need to go to small claims court to reverse my credit rating damage done by Dr. Green. Anyone interested in a class action suit as it looks like they do this to almost all of their customers.

Approximate cost of services:
$480.00
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Company Response

I am sorry to hear that you have had such a negative experience with our company. We are a family owned and operated business and pride ourselves on providing quality workmanship and customer service to all of our clients. My name is Kyle Ratcliffe and I will be handling customer complaints from this point forward and I would welcome the opportunity to rectify your issue. I invite you to please contact me so we can further discuss your particular issue. My contact information is as follows: telephone 519.489.6004 ext 217 and email kyle@doctorgreen.com. I look forward to speaking with you.

John274
John274
1 review Lenoir, NC
0/10

Lawn Care

Never ever use Dr Green Services, The price they tell you never includes Taxes and they do automatic renewals so if you do sign up it is on you to cancel. there staff are rude and do not do a good job. Your better off calling your local municipality or a University for advice on what to do.

Approximate cost of services:
$280.00
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Company Response

I am sorry to hear that you have had such a negative experience with our company. We are a family owned and operated business and pride ourselves on providing quality workmanship and customer service to all of our clients. My name is Kyle Ratcliffe and I will be handling customer complaints from this point forward and I would welcome the opportunity to rectify your issue. I invite you to please contact me so we can further discuss your particular issue. My contact information is as follows: telephone 519.489.6004 ext 217 and email kyle@doctorgreen.com. I look forward to speaking with you.

Barbara in Brampton
Barbara in Brampton
1 review Brampton, ON
5/10

Lawn Care Service

Dr. Green was hired to do my lawn care. My lawn is VERY small, so therefore you would think they would do a great job because they can't really miss anything and it wouldn't take them long to do it, so when I saw them jump over areas and be done with it in 5 seconds, I was not happy with their service whatsoever....and try and get a rebate on the price for a half@@@ job...good luck!

Approximate cost of services:
$250.00
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Company Response

I am sorry to hear that you have had such a negative experience with our company. We are a family owned and operated business and pride ourselves on providing quality workmanship and customer service to all of our clients. My name is Kyle Ratcliffe and I will be handling customer complaints from this point forward and I would welcome the opportunity to rectify your issue. I invite you to please contact me so we can further discuss your particular issue. My contact information is as follows: telephone 519.489.6004 ext 217 and email kyle@doctorgreen.com. I look forward to speaking with you.

MJ in Thornhill
MJ in Thornhill
9 reviews Thornhill, ON
0/10

Lawn care

Dr. Green provided poor lawn care service, I hired them in the spring of 2009 before the snow had melted. In April they did their first visit and put fertilizer down on my lawn, by May the lawn was full of weeds where there had been none in previous years, the weed control products that they used were completely ineffective, as they need to be administered directly to each weed, this was impossible in the 5 minute long visits that they made to my home, I spent hours myself pulling weeds by hand. In June Dr. Green put more fertilzer down on my lawn but in doing so they burnt and killed the grass, leaving a trail up and down the lawn where the technician had walked. I called to complain about the burning, and they sent someone out to investigate, he promised that they would put down seeds to repair the damage, in July they still had not come to do this, so I had to call to remind them, they came, but the grass had started to grow back somewhat already. In August the grubs came out and ate much of my lawn, whatever dr green claimed to have put down to prevent that was ineffective. In September I received a solicitation call about another product they wanted to sell me for a different kind of insect infestation, I politely refused. In September I also canceled my service with them, even though they were supposed to come one more time which I had already payed for, but I felt it was not worth it, I did not want them to damage my lawn any further. I hope I can find another company next year that can repair the damage dr. green had done to my lawn. Also the operator on their telephone number was often rude, or indifferent when taking customer complaints. I wish I would have read the dozens of horrible reviews of this company online before signing up with them.

Approximate cost of services:
$300.00
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nat in miss
nat in miss
1 review Mississauga, ON
8/10

seasonnal maintenance of lawn

Dr Green Lawn very efficient on follow up and recommendations are valuable. I recommend to research different package offers to get the appropriate service for your lawn. Dr green Lawn very professionnel.

Approximate cost of services:
$600.00
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Professional Review
Professional Review
1 review Mississauga, ON
0/10

LAWN CARE

I contracted Dr. Green in Mississauga for lawn care services including overseeding in 2009 and started out on wrong foot since after contracting the service Manager told me that I am a L iar for her own mistake. Altough charged under the $274 special offer, the service was limited to partial fertilization during the season. All other servces including application of Sorritol were limited to posting a warning sign on the lawn with no chemical application. I have terminated the contract prematurely. My next door neighbours also have similar experience and has previously terminated their services.

Approximate cost of services:
$380.00
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Company Response

I am sorry to hear that you have had such a negative experience with our company. We are a family owned and operated business and pride ourselves on providing quality workmanship and customer service to all of our clients. My name is Kyle Ratcliffe and I will be handling customer complaints from this point forward and I would welcome the opportunity to rectify your issue. I invite you to please contact me so we can further discuss your particular issue. My contact information is as follows: telephone 519.489.6004 ext 217 and email kyle@doctorgreen.com. I look forward to speaking with you.

MARKLAND WOOD, BLOORDALE GARDENS
MARKLAND WOOD, BLOORDALE GARDENS
2 reviews Etobicoke, ON
1/10

LAWN CARE

Dont bother to sign up with a company which states on their invoices,but not on their advertising flyers,

" FOR YOUR CONVENIENCE SERVICE WILL CONTINUE FROM SEASON TO SEASON"

especially if you choose to prepay, and then want to cancel.

not worth the hassle.

its almost as bad as trying to cancel a gym membership, only to find out that they will continue to bill you after you prepaid the whole year.

go with spring masters intead and pay when the service is done.

their after sales service is great when you are a client of theirs, but as soon as you decide to cancel one of their programs and go a la carte they treat you like garbage. I was insulted by Patricia whom acknowledged that we prepaid our yearly fee, and then had the balls to tell me that we did not request to discontinue the service after the term we requested to pay for. And to make it worse, when I asked to speak with the owner, patricia tried to tell me that the owner wouldn't want to discuss the situation with me. I hate it when employees try to give me the opinion of the owners without directly speaking to them first..

i'm going email them this review, and then ask to speak with the owner Lorraine Van Haastrecht and see if this is the way they intend to do business with past and present clients going forward.

And if it is i'm going to blacklist them and ensure my whole neighborhood, and the virtual online community knows, so that hopefully they do not treat potential or existing clients like they treated us.

Dr green.. are you really a Doctor? or is that another joke... just like your claim to excellent customer service..

no convenience at all!

Approximate cost of services:
$300.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dr Green Lawn Care Services

Dr. Green Services has been making lawns thick, green, and weed free since 1985. We are a family owned and operated business and we guarantee all of our services. Our approach to lawn care is to help our customers achieve a thick, green, healthy lawn that is able to choke ...
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