Drain Works Plumbing

Ernie was excellent. He was punctual, quick to assess the issues, gave me solid advice, and worked efficiently.

This is our 3rd experience with DrainWorks and they are a top-notch firm from start to finish, from the handling on the initial phone call to leaving spotless premises behind.

Excellent service from initial phonecall to finished project. Camera inspected all drains, showing the root infestation. Replaced clay drains with PVC pipe. Workers were courteous. Work was completed in less than estimated time. Cleanup after was excellent. Thanks to Armando G.

DrainWorks gave me 2 different stories on the phone as to when they were available. The first time (on a Friday) I called they said that they could not do any plumbing work until Tuesday. I called back Monday morning and the plumber arrived there in an hour and a half. The plumber who was very friendly and efficient installed a new bathroom trap for me. I had another plumber in today (independent...not with DrainWorks) to replace something in the kitchen so I asked him how much he would have charged for the same job (I gave him the amount of time the plumber was here and showed him exactly what was done) and he told me what he would have charged (a third the price might I add). When I told him what DW charged me he almost fell over and told me I got ripped off (I kind of figured that). Morale of the story: Get a plumber you know and trust...someone who won't overcharge because they work for a big company.

In mid-February of 2007, near disaster was averted, thanks to Drainworks. On Valentine's Day we were greeted with a basment toilet and shower that were backing up. Drainworks was called immediately (I wouldn't call any other company!), and they were there later that morning! Mike and his highly skilled crew showed us the immense tree-root damage to our old clay pipes via their special underground inspection cameras, and suggested how to proceed. At 8:20 am the very next day they were back to solve the problem, digging up our basement concrete and replacing 10 feet of old clay with new PVC pipe. Just as they had done two years ago, when we had the same problem with our pipes (but outside, beneath our driveway), Mike and his crew were nothing short of outstanding. From the initial phone call right to the completion of the job, Drainworks was efficient, professional, courteous and punctual. I give Drainworks my highest recommendation and whole-heartedly suggest anyone with drain/plumbing issues to contact the best plumbing and drain company in the city. Bravo, Drainworks!

Had a major drain blockage with black water into basement apartment. tried a few numbers from the phonebook. Drainworks answered in person and had a crew out the same day and fixed the immediate problem. Had to dig up basement floor and front lawn. Everything was cleaned up before they left a very proffesional crew and would highly reccomend them. Would have given a higher rating but didn't want it to go to their heads.

Had a bad experience with our last plumber so did what I never do: clicked on a Google Ad. Drainworks came out within 2 hours and Armando was out in 45 minutes, doorbell to bill. Both guys were courteous and didn't try and oversell anything, they just did what I asked which, when faced with a backing up drain, is all you want. Thanks Drainworks! Should have gone with you the first time.

We had not used DrainWorks Plumbing before June 2006, we had a flood in our Basement whilst we were away, and upon return found a complete mess. We called DrainWorks from an ad in the yellow pages, the dispatcher was efficient, and told us he would have a worker at our home within an hour or two. Well I couldn't believe it when Mike showed up with his partner Eric, what a great pair they are. Polite, helpful,funny, just the kind of guys we needed , because we were sressed.They used their camera equipment and located the problem which entailed the whole of the family room floor being torn up, and the front lawn as well.
They gave us a price, we agreed, they started work the next day. We have never seen people work as well, and as efficiently, it was hot, they never complained.
Unfortunately we found more work to be done at the rear of the house, the clay pipes had disintegrated from age, and all needed to be replaced, they gave us a most fair price for the additional work and completed it promptly
We have since had Mike and Eric back this year first for a plugged kitchen sink , and then for frozen pipes today. Once again these guys were superior workmen , congenial, amusing, and they made the bill hurt even less
DrainWorks are good at what they do, they have good loyal employees in Mike and Eric, DrainWorks are fortunate to have these gentlemen, and so were we.

As a new homeowner, I wasn't thrilled when only 3 months later my toilet started overflowing any time I flushed the toilet, had a shower or simply ran the tap. I had actually called Drainworks at 8:30pm on a Monday night after being stood up by another company, who said they would be at my house by 6pm. The phone call was friendly and not only that but a service representative was at my home within a half an hour of calling. They provide great service, are very professional and provide make sense options.

After snaking out roots from my drain, by myself, I called Drain Works to let me know if I had done what was needed, or if in fact I had a bigger problem..
After a video inspection, which I was asked to observe,it was determined that it was necessary to replace the old clay drain pipe underneath the house.
From my initial call,which by the way was one of the most professional responses I have ever come across, to the explanation, preparation, actual work and workmanship and finally completion.....this outfit deserves a double 5-star rating. If anyone wants to contact me for a personal review of my praise I welcome the opportunity...George Kash 416 252 1747

Our house is a classic house from the first half of 20th centure, and had a problem - old sewage line, built from clay elements. Multiple snake-cleanings didn't remove the roots from the drains.
After calling DrainWorks, the inspection with a video camera and estimation of the problem happened in two days. They were ready to dig and remove the old sewage line the next day. We agreed, and their team took out the old drains - we saw roots at every clay connection.
DrainWorks installed new PVC plastic line in a day - under the basement, under the front porch, all the way to the connection to city propery. They installed new cleanouts for us, this time bidirectional. They run again the video camera and showed us the new seagw inside, all the length. They finished the basement floor, and 48 hours after they started to dig we had again all facility, with lifetime warranty.
Two days later DrainWorks inspector came to check one more time the completion of the project. He filled up for us the form to City, where we may expect drain grant. As DrainWorks explaiened to us, City will credit part of the project, since the roots are from threes on their property.
Drainworks were very flexible to make changes in the progect as it was taking place, and even suggested some improvementsall included in the initially agreed price - removing washer sink, replacing plumbing taps.
They cleaned everything after their work, took the old clay element, sink, etc.