install new faucet and fix leaks under kitchen sin
- Company Response
Thanks for the kind words on your repeated positive experiences with DrainWorks - Terry
install new faucet and fix leaks under kitchen sin
Thanks for the kind words on your repeated positive experiences with DrainWorks - Terry
Hi Bill, Thanks for the review it was our pleasure to serve you - Terry
Hi Lyn. Thanks for taking the time to provide a review. I'm Terry Cord, founder and President of DrainWorks. As you can see, I take great interest in all opinions shared, even though in this case I have to respond to some of the claims, which seem out of step with what actually happened.
You state that the work done was to replace a trap under your bathroom sink. As the invoice - which you signed off in approval in advance of any work states - we also re-piped all piping under the sink as well as change the faucet. That's quite different than what you stated in your review.
As for the timing, this business runs on schedules that can easily shift, for some problems are quicker to solve than others. It's our practice to never promise anything to a client that we are not certain we can deliver. On Monday following the weekend, you called again and we had an appointment time available which you took ( an hour and a half after your initial call ). I'll assume that the reason you called us again was that you were simply not able to secure an appointment with anyone else. Therefore, I would say that DrainWorks is the company that came through for you, otherwise we wouldn't have been there.
As for your independent plumber and his assessment of our charges, we put everything in writing and we present it clearly for your approval. It's our practice, for we know all too well that talk is cheap. We certainly would not proceed without express signed approval from you, our customer.
One more thing you should know about our company is that that unlike almost every company in plumbing, our staff are full time and salaried. They are never paid a commission for any job, and in the plumbing business, this is very rare. We take the time to do every job right and we are extremely efficient. I doubt anyone would be happy if we chose to take more time than necessary and charge less per hour, for that isn't good business and it's why we charge by the job and not by the hour. It keeps things honest.
Again, I support everyone's right to share an opinion on our service, but when we feel a review is not accurate, I will try to bring balance and insight to opinions that we feel might confuse or misrepresent the actuality of the situation.
Terry
Clay pipe replacement from major tree-root damage
Thank you for the confidence you have in our company! That's what we want all of our customers to experience when they call us. When we are called to deal with an issue we always take our time and make sure you know exactly what is causing your problem and what repairs need to be done and why. That is why our camera inspection is as helpful to us, as it is informative to you. We find that by allowing customers to actually see the problems in their drain lines, it helps them to understand what needs to be done, and that helps them make an INFORMED decision about what repairs to go ahead with. I believe you accurately captured the essence of what we strive to be everyday the best drain company in the city! Thank you for your review Jennifer and we value your business.
-Terry
Thank you for your review Noel. I am glad that while you were calling around you got an immediate response on the phone as well as a same day appointment from DrainWorks. We will do whatever needs to be done to alleviate the immediate problems, as well as providing you with options for permanent solutions. We pride ourselves on professionalism and excellence in customer service! Thank you for having the confidence in DrainWorks to feel good about recommending us to others in need of drain repairs.
-Terry
Thank you for taking the time to write your review. It is by design that the service you received from Armando was pleasant. The fact that our technicians are full time salary based employees rather than commission-driven temporary employees is why you never feel the pressure of being oversold on work you do not want to do. We may have suggested performing a camera inspection to provide you with a more permanent solution to the problem, but as the homeowner, the decision is yours. This is why all straightforward pricing is presented to you before we begin any work. You are always in control. Thank you again for the review and we look forward to being your first choice next time you have a problem.
-Terry
Drainwork, plugged kitchen sink, and frozen pipes.
Thank you for this amazing review. I am glad that the service you received from Mike and Eric was polite, helpful, congenial and even amusing, and as you put it, just the kind of guys you needed. You are correct is stating that Mike and Eric are loyal employees. They are loyal because they believe in the DrainWorks policy. A policy that pays our technician's hourly wages rather than commission so they always have the time it takes to efficiently diagnose your problem and keep you informed from start to speedy finish. Because our technicians get pad hourly, they never quote you for unnecessary repairs. Any suggested work is always in the best interest of you and your home. Thank you again for your review and the opportunity to serve you and get your home back in working order.
-Terry
Thank you for taking your time to post your review on our company. At DrainWorks we are always in touch with our technicians that are out working so that we know how long it will be before we can reach you. We strive to provide you the fastest service possible. I am glad we made it out to your home within a half hour of your call, and I can assure you that at DrainWorks you will never be 'stood up' as you had experienced with the other company. Thank you again for your kind words. We appreciate your business.
-Terry
Replace old clay drain pipe under house
We love hearing from customers like you! It is always good to know that our efforts do not go unnoticed. We are proud our policy to offer highest level of service in the industry. As you mentioned, from the first phone call, right through the completion for the work, DrainWorks offers nothing but top-notch service excellence! Thank you so much for your glowing review George! It is very kind of you to personally vouch for us and we appreciate your business.
-Terry
Replacement of old sewage line in a house
It is always our pleasure to treat our customers and their homes the way we would want to be treated. This includes making sure that the disruption to your home is minimal and that the work is finished as quickly as possible. Upon completion of the job, we always provide a final inspection where we will show you all the work that was completed and where it was done. We will inspect the work to make sure everything is working properly. If at anytime we notice any other issues, we will always make you aware and will never go ahead with work that you have not previously agreed to. All of the work that was done at your home does come with a lifetime warranty, that's how confident we are in the quality of our workmanship. Emil, we thank you for your business and appreciate the time you have taken from your day to post this review.
-Terry
DrainWorks Plumbing is a customer-first, Toronto-based plumbing company providing full plumbing services, drain cleaning, drain repair and drain replacement. All our plumbers are 100% licensed, insured and commission-free! We take great pride in being one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (twice) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more. Finally, an experienced local plumber near you that you can trust and rely on!
Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.
You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!