Drain Works Plumbing

My house's storm line from one of the downspouts was clogged. Previous two snaking attempts could not clear it and brought out clay and suggested digging and replacing. I got quotes (one wanted to pressure clear from the house - clueless) and selected Drain Works from the HomeStars feedback and related experience. I'm very satisfied with the work done and process. First they did a camera inspection down the downspouts drains to investigate the situation and showed it to me. The clogged problem area was found and they dug down quite deep to the broken storm drain and fixed it - they contained the dig as much as possible to minimize the surface repair afterwards to the cobblestone path. The storm drain pipe to the break was not in good shape and replaced. It was a significant dig overall and the workers were very diligent in keeping the dig contained and clean, were professional, and respectable. The work duration was short considering what was done and I was kept informed along the way. It's now three months later and all is well. Drain Works merits a full recommendation by my experience.

Drain works is hands down best plumbing company in the city. JP answers the phone right away and explains exactly what could happen do there are no surprises when the plumber comes. They are always able to send someone the same down usually within a few hours of calling. Lou is amazing at his job. He is so friendly, knowledgeable and experienced - I relax as soon as I see he is the plumber they have sent us. He walks through everything he does step by step and always gives us tips for how to avoid issues next time. the proving is always fair and the service is clean and efficient. I would recommend Lou and drain works to anyone who ever needs a plumber.

Jim and Luke arrived right on time and worked most efficiently on my various jobs. They got a great deal of exercise as I live in a house with many stairs. It was a very wet day and one of the jobs was outside but they managed not to make a mess and they cleared up any debris.
I am most grateful to them.
Elisabeth

Diagnosis: external faucet removal and pipe repair.

The plumber, Chris L., poor man I kept calling him Dave (sorry Chris), was very knowledgeable and so efficient and creative in his solution for our plumbing challenge.

*Note - we had had a plumber from another large shop come out to make this repair, but the plumber just didn’t have the skills nor the know-how. Worse yet, we were still required to pay a significant fee for his failed attempt and lack of experience/knowledge.

Then came Chris from DrainWorks, he assessed the problem and presented us with different solutions. It felt like a partnership, and he provided not only exceptional service but an education as a bonus – he explained the whole process and how we should manage the system going forward.

DrainWorks may not be the least expensive service provider, but you are paying for its professional, knowledgeable, and reliable service providers. We will never go anywhere else.

Thank you, Chris, and team DrainWorks

One of our toilets was leaking and I had a feeling I’d need a new one altogether. DrainWorks was flexible with appointment and timing and did agree I’d need a new toilet. I decided to replace both and they managed to get a second one delivered while they were on-site so I didn’t have to book a second appointment. They were friendly, professional and even took the time to clean the area. It was in pristine condition afterwards. Both toilets look great and work perfect. Highly recommend DrainWorks! Thank you!

I was told by a different plumber that one of my connections may soon fail and to replace it. I sent in a picture to drainworks and right away they contacted me. They explained the connection was fine and explained everything in clear terms, no work needed to be completed. A good, honest company. Thank you, Brenden.

Had a great experience with Lou from Drainworks! We had to replace the outside sewer line to the city main about 31ft, replace an old cast iron sewer line in our basement and move the floor drain 15ft into the laundry room. Lou listened to my concerns, provided options and a reasonable estimate for the work. Drainworks did a great job inside and outside and kept to the timelines provided. The crew were a great bunch of guys that were respectful, very clean, knowledgeable and worked hard to get the job done. Very pleased with the work and would definitely hire them again and recommend them to anyone looking to get any plumbing related work done.

We purchased a new refrigerator and when we were re-installing the water filtration pipe a bolt snapped. I immediately paniced and called Drain Works. They were friendly, reassuring and effecient. They sent a plumber over that day within a half hour. The job was completed with out issue.

DrainWorks provides excellent service. We have used them since 2003 for all plumbing / drain issues and would not consider using any other company. Their technicians are very knowledgeable, efficient and friendly.

We'd suspected that there was a water leak somewhere in our ceiling as we were noticing cracks in the shape of water channels slowly growing over time. DrainWorks opened up the ceiling and immediately found that the toilet on the floor above was leaking every time it was flushed. They explained the problem clearly and replaced the broken flange and toilet quickly. Very professional.