Eurodale Developments

Hello Cameron,
Thank you for advising us your originally supportive testimonial is still up on our website from when you provided it to us in 2006, after completing your addition and renovation project ("My Eurodale experience was first in class. After undertaking an exhaustive process of due diligence in the selection of contractors I finally found a team that was willing to work for "me" and one that I could trust with such a significant personal investment. Both Jim and Brendan worked tirelessly to ensure that my project was professional, organized and completed on time. Their attention to budgeting, detail and workmanship was excellent. I'm ecstatic to be living in my new space."
-Cameron (Rear Addition-Summer 2006).
I have placed a follow up request to our IT team to look into this asap, sorry if we did not do that upon your first request.

In 2010 when you requested that we address an eavestrough sloping issue, we responded quickly, but since it was 2 years past the contracted 2 year warranty, and it appeared to have been shifted by outside forces, we advised there would be a cost to re-slope it to ensure and regain the proper drainage it had when originally installed. Upon your email approval of this cost, after doing the work and your subsequent threatening refusal to pay, we just dropped this issue as it is never our intention to fight with a past client. We are sorry to hear you are displeased with the actions of our team, and honestly surprised at the review, especially some 7 years later. That being said, we respect your request to remove your testimonial as we should have at your request, and wish you continued enjoyment of the home.
Kind regards,
The Eurodale Team.

Thanks Lisa and Jim for the great review! We are so pleased to hear the stories of clients that select our team to work on their homes and appreciate the efforts of our entire team to deliver on our promises. Your project was a delight to complete, we too enjoyed working with you both very much.

Hello Emily,
We are sorry to hear that you are not happy with the efforts of our team. We put in the best effort we could to ensure the project was completed per our agreement in a good workmanlike manner, and followed up on the items you requested we address to meet your personal standards.
Given your detailed claims in the review, I audited the project to gather some background. Below is what I collected which differs from your claims in your review.
1). We carry a full 2 year warranty on every project per our commitment to Renomark code of ethics and conduct, including that of the work at your home. January 16th, 2008 was the start of the 24 month warranty period. January 16th, 2010 it expired. There were no warranty claims filed during that period. Furthermore, failure to pay a contract in full is a breach of contract and voids a warranty provision. There are still monies outstanding to be paid by you on the contract.
2). The original contract budget was $103,318.00 plus gst. Change orders which were signed and approved by you for requests of additional work in addition to the original contract amounted to $18,099.91 plus gst. This brings the total amount of work to $121,417.91 plus gst. While this is 17.5% over the original contract amount, it was for work not initially contracted to be performed. It was all priced and approved in advance of the work being performed per the provisions for CHANGES IN WORK as defined in our contract. Your claim of 40% is more than double the facts, and was reflective of additional work which she requested and agreed to in advance through written change order which becomes an addendum to the contract and cannot be claimed to be “over budget”.
3). All inspections for work performed by Eurodale Developments Inc. were performed and passed by the City of Toronto. The contract scope excluded some project components which you as the owner did not want completed at the time (namely the handrails on the rear porch and exterior basement entry stairwell. We are contracted to have inspections for the work performed by Eurodale per the terms of the agreement. This was all performed. You would then has a duty to perform the work required to complete the project and get the appropriate occupation permit/final inspection.
4). There is no time-frame listed in the contract since there are factors in every project which are beyond the control of Eurodale Developments Inc. We use Gantt Chart scheduling on all projects as a guide for our crews and to advise owners of our intended progress through the project. Items such as additional work requests by the owner, weather, supplier delays on owner selected finishes and existing house conditions can affect the timing of a project, for which we cannot be held accountable or liable for. As mentioned below the project took 5 months. The timing was estimated at 4-6 months, thus putting us right in line with the original suggestion.
5). A final punch list was performed for any and all outstanding deficiencies. It was signed as a letter of intent that upon completion of the items on the list, all outstanding monies ($1,190.24) would be paid to Eurodale by the owner. The list (as well as many other items to make the project and site look great for the owner) was performed immaculately. The client never paid Eurodale and instead has continued to try and defame the name of our organization with false claims.

The BILD Association cleared a complaint long ago given the items listed above, as an inaccurate claim. As 2011 Renovator of the Year in Toronto, we have great pride in the work we do for each and every homeowner. It is the satisfaction of our current and past clients that drives our business and will continue to do so for our future clients.

We hope you continue to enjoy the addition our team built for you and are sorry to hear that you did not enjoy working with us.
Respectfully,
The Eurodale Team.