Future Buildings

This is a very difficult company to work with. They rarely if at all call back once you have purchased and paid for your building. Drawings are not made to your local building code, you must provide THEM with the specifics that need to be changed. If they get it wrong they will threaten with charging you to re-do the drawings. On the same note if your county requires extra details such as a connector plan; they will promise you up front all necessary plans will be provided with the price. NOPE. You will pay extra for that after months of calling and arguing. When they make that sweet deal you are getting on the building they will tell you not to tell anyone how low you are getting it for. They will bring a sales manager on the line to help sweeten the deal and sell you on it. That will be the last time you will ever be able to talk to a manager. Also remember they are in Canada. Go with a local building supplier it will make your life much easier. Buyer beware.....

pressure sales - you purchase and provide payment and then eventually receive the prints which look like they may have been done by a child - but wait the real prints arrive after the building is complete. They don't advise that the baseplates that are truly required to secure and erect the building are not included and come at an additional $5800.00 cost. If you push back they will give them to you for cost $1600.00 - boy that is one heck of a mark up. Pushed back again - told them that I would loose my downpayment and instead of paying and accepting the building would rather pay a lawyer. Apparently that got their attention and they included them as a "gesture of good will" - advised that "customer satisfaction is their guarantee" Really!!!!!!! only after numerous phone call - which by the way you never get a live answer only voice mail and they will call you back. Seems to be a history of bad service and shoddy work ethics. Our building is up and looks as expected but what a hassle. Would have rather gone somewhere else and saved the stressful days and sleepless night!

I ordered the building in April 2015, received it in June 2015. Paid for it in full. Due to lack of funds, construction couldn't be started until August 2015. Once the contractor started putting it together, they realized it was short two pieces. I contacted the company, it had been longer than 60 days since deliveries so I had to pay for the pieces. OK, I understand, I paid for the pieces. It's been almost a week since I paid for them and they still have not even shipped. We need these pieces as we are having heavy rain storms and we cannot finish the roof without them. According to the sales rep, there is a "process", and things need to be sent to engineering, and they only just received the plans today almost a week after I paid for them. I asked them to ship it with two day shipping, and was advised I would need to pay the difference of almost $200. He told me they would ship out today or tomorrow. Then I have to wait another week to receive them. I've already paid for these replacements that were supposed to have already shipped with the building Kit. After paying for parts twice, and paying for shipping twice, I don't see why they can't expedite the shipping when it was their mistake to begin with. I have a need for two additional steel buildings in the next 12 to 18 months, will definitely not be buying them from this company.

I purchased a ( discounted building ) and then found out about extras that were required to complete construction but not included - base plate 1200 anchors 200 caulking - still trying to locate butyl rubber rope type. Wasted a lot of time as the instructions are very poor. internet site manuals are password protected. Will not be buying from them again.

This company took $3000 from us. They make you sign a contract at home in order to keep you from getting your down payment back, and they do not provide necessary items in your kits.
NEVER DO BUSINESS WITH THEM.

Gave me the B/S line "exactly that one in stock - not picked up by customer - give you a deal". Not a deal at all - sold me the wrong carport! Ordered it RIGHT FROM FUTURE STEEL WEBSITE PHOTO - by product # too! Still the wrong one. I noticed when they sent the wrong plans. Was then told by the salesman " nooo, that's the right one - really" - "trust me, they all look like that on the plans" I didn't trust them and had new plans drawn up, and a new contract.
In all fairness to them, they didn't argue or ask for more money. They just said don't pour your footings, we're doing new plans as fast as we can - fair enough - sort of.
Took 2 MORE months to get the right one!
Winter set in. Defeated the whole purpose of purchase.
Delivered at night making proper inspection almost impossible.
Packing list is indecipherable for a layman installer so you really wouldn't know if all the correct, proper fitting parts are there or not. Hope they are...
...install delayed 7 months probably - can't wait to find out if nothing fits or if pieces are missing - as most other reviews suggest.
Instructions a generic "works with all building types" sort of construction guidelines. Non of which are for a building like my carport.
Sales managers and salesman - for the most part, very nice on the phone. No complaints that way.
BOTTOM LINE: antiquated B/S sales system.
High pressure closing techniques. Reminds me of Kirby vacuum sales pitches of the 70's & 80's.
Out of touch with modern consumer intellect.
Out of touch with modern customer service expectations.
Out of touch with communication skills between parties.
Out of touch with social media reviews (obviously).
Need to improve the customer interface policies to prevent these types of consumer reactions.
So:
BE PROACTIVE IN DOING YOUR HOMEWORK.
CHECK EVERY DETAIL OF YOUR CONTRACT BEFORE SIGNING.
CHECK LOCAL BYLAWS WITH YOUR PLANS.
HAVE DELIVERY SCHEDULED ONLY FOR A TIME WHEN YOU CAN CHECK EVERYTHING VERY CAREFULLY.
Insist on structure specific assembly booklet.
It's too bad - they seem like a good company with good products.
I wanted it to be better for that much money.
Lets hope the worst is behind me.

We erected the building in Dec 2013, during the winter the roof split in 8 places. Future Steel would do nothing for me. They have NO Warranty at all. After contacting a lawyer they agreed to sell replacements parts at 50% off. Stay away from Future Steel their product is not worth the money.

I bought the garage paid my 1500.00 and they sent me the drawings to get the permit as they told me that I dont need anything else for the City but these engineered aproved drawing. Went to the City to get my permit and guess what , the City doesn't accept these drawings without a form that has to be filled from these engineers who made the drawings . I called right away Karl who sold me the unit explained to him what just a City representative had told me and now Future Buildings is asking me to pay more $1200.00 because they hided from me that I needed something more than those drawings that they provide and swear that Is the only thing that the Citt wants to approve you for the permit WRONG ... I contacted other engineeriers do fill out that for but they told me that they can take responsibility for others engineers work and they advise me to go with the engineer who made the original drawing . BE CAREFUL , THEY KNOW EXACTLY WHAT THEY ARE DOING . THEY HIDED FROM ME ABOUT THE FORM AND THEY KNOW THAT OTHER ENGINEERS DONT TAKE OVER THEY DRAWINGS AND THEY WANTME AND YOU TO PAY WHAT THEY ENGINEERS ARE ASKING FOR , THEY ARE SO WRONG ABOUT THAT THOUGH ...

Future Buildings steel buildings and metal buildings was easy to order, deliver and install. I was looking for a good prefabricated building and Future buildings turned out to be the right choice. Will definitely use them for another easy building project.