Hank's Appliances Inc

Made an appointment to get my Samsung Fridge looked at due to ice and water buildup under the crispers. Explained the issue over the phone and included the serial number of the appliance. Made the appointment on the phone and got a confirmation call the day before (that's what the star is for). Showed up during the time frame of appointment (other star) and that was about it. In and out in 10 minutes, didn't look in the fridge, explained what could be done, cost $530 to fix it. No guarantee, no warranty and only 40% chance to fix the actual problem. Mentioned the model was defective.

Passed on that offer and will be getting a new fridge. Biggest issue is that this could all have been relayed over the phone without an actual visit. Paying $100+tax for someone to be in my home for 10 minutes and providing details that he didn't need to be in person for just doesn't sit right with me.

Might want to look elsewhere for appliance needs or try to ask questions over the phone to avoid a visit.

Before contacting Stephane from Hanks Appliances, we had a horrible experience with another appliance repair company (Moez from PCHS Appliance Repair).

Stephane is highly knowledgable that reflects from deep experience. He showcased a very methodical way of problem solving and did an initial requirement gathering prior to his visit. He was spot on in identifying the issue and took extreme care in removing parts, testing and fixing back in.

He was extremely professional in his work and explained what had went wrong and what needs to be fixed.

Very honest and clear on the costs for parts and services - no surprises.

I can surely trust him for all future work (I was informed that currently he works on Samsung appliances) and strongly recommends others to not hesitate in requesting his service.

Jan 24, 2020
Whitby, ON

he replaced the ice maker under warranty,

Hanks has an excellent appointment making system, they're always on time

their work is the best

Replace heating components inside of dryer. Technician cleaned inside dryer and switched the door location too. He is very kind and perfect service. Thanks

Repair was completed in a timely manner . The gentleman who came to do the repair was very polite and helpful.

The technician came within the time window agreed. He was knowledgeable and friendly. Got it sorted out within 20 min. I have asked for a detailed bill, which I didn't get yet, but I am following up with them. Highly recommended.

Purchased a Frigidaire Gallery Fridge with faulty ice maker. Hanks was quick to make a diagnosis and send repair parts for both a broken fan and logic board. Ultimately the fridge went on the fritz again, so we are hoping to have it replaced under the lowes protection plan, but Hanks has been excellent throughout this otherwise bad experience. Working with them has been very good despite the situation.

Very good customer service. Will work for you to get what you want not just what they have in stock. Better pricing then the box stores. Should you wish reconditon, they have that too! Parts specialist also.
Purchased SS stove!