Hi Lite Electric Inc.

Hi there,

We make it our duty here at Hi-Lite Electric to ensure our customer's safety! Discovering that unsafe water damage and quickly addressing it by replacing it with a new panel was necessary. We're glad to see that our professionalism, work ethic, and transparency in business doesn't go unnoticed! I'm sure you're enjoying the sight of that brand new panel and you're able to freely use any electrical appliances and devices in your home without worry!

Sincerely,
Paul

Hi Skiing,

We're delighted to hear of your continued interest in using our services! These vital personal characteristics of politeness, friendliness, and integrity are things that are too often overlooked in many other companies. We make sure to screen all of our potential Hi-Lite Electric candidates in searching for positive core characteristics in them as a person. This will assure that your experience with our company will be of positive, efficient, and friendly nature!

Sincerely,
Paul

Hello Pelu,

It's always wonderful to hear when a diligent and respectful individual complements a diligent and respectfully mannered company! We make it company policy to provide transparent straightforward pricing in order to assure our customers that they know what amount of money they will be paying before we get started. Providing ethical and trustworthy service is essential to us and we're ecstatic that those plugs are finally working in your home!

Sincerely,
Paul

Hi Matt,

I'm honoured to hear of your satisfaction in using Hi-Lite Electric! We as a company make it our duty to provide our customers with excellent and efficient service. Whenever one of our customers in need are experiencing an emergency, we must assure them that we can get the job done right. I'm glad to hear that you enjoyed our method of providing you with that great service starting from Angela in the office and extending all the way down to Matthew, Luciano, Steven, and Anthony out on the field. Also, don't forget to refer any of your friends and family to us so then you can get a boat load of $25 cheques in the mail!

Warmest Regards,
Paul

Hello John,

It's great to hear that you enjoyed our service as we always make it a priority to provide excellent service. In terms of the $600 charge on the breaker, that quotation isn't solely based off of the cost of the part as it is the cost of the specialized form of labour. Regardless, I'm elated at the fact of your pleasure in having us do business for you!

Warmest Regards,
Paul

Hello Howard, I'm disappointed in hearing of your displeasure with our service. With regards to the travel fee, yes, certainly any reputable electrical company will charge that. Now, the single circuit diagnosis is another flat rate fee which our electrician will make sure our customer is aware of before proceeding with any work. Unfortunately, this mode of work seemed to fuel most of your displeasure towards Hi-Lite Electric. In order to perform a single circuit diagnosis, there is not only a need to carry all the required electrical tools, but also be assured that the electrician is properly trained and fully certified. As you can imagine, this certainly tags a price to it. In terms of the duration of the single circuit diagnosis, they can range from short to long. Your single circuit diagnosis was short in duration and that seemed to illude your reasoning process in terms of what you felt the cost should be. I hope you were happy with the work you received from Matthew, as he, being a fully licensed electrician takes pride in the quality and efficiency of his work!

Paul

Hi there,

I'm delighted to hear of your great experience with us at Hi-Lite Electric! We always strive to maintain a high level of expertise and quality on the field which you certainly experienced in being provided service by Geoff and Steven. It truly makes me happy to hear that our efforts in the office don't go unnoticed by wonderful customers like yourself as well. Any time you need a job done right, definitely call Hi-Lite!

Warmest Regards,
Paul

Steve, I'm sorry to hear of these unfortunate problems you seem to have dealt with for the service which we provided you just over a year ago. With respect to the $355 you paid, that covered the performance of a single circuit diagnosis. Unfortunately, this diagnosis does tag a price. In regards to your current service call last week, the $299 travel fee was also warranted considering the immediate late hour service you were requesting. It sounds like there may have been an incorrect act of retribution coming from your end. I'm sorry the miscommunication was generated and hopefully this response fills that blanket gap.
Paul

Hi, Neal, it's great to hear of your satisfaction! Anytime we can do work for one of our valued customers, you bet we'll be coming out rain or shine! also, Expect a Tim's Card in the mail very soon!
Paul

Hello, Suzane, it's always a breath of fresh air to see someone care! We, as a company, take pride in providing our clients with professional service that is done correctly. Glad to hear our team at Hi-Lite shared an incredible experience with yourself!
Paul