Hometurf Lawn Care Service

We have been having our lawn serviced for years by other companies. We thought we would try Hometurf. Big mistake! So far 2 out of the 3 applications have poor. The application process is rushed, and the last service we had they did not even over seed the front lawn as noted. I watched the liquid aeration and was so shocked to see how it was applied - uneven - didn't even walk the property. We will not be using this company ever again. We now have clover and weeds growing on our front lawn and have never had this before!

Excellent service throughout the season. They always call a day or two prior to any work being done so there are never any surprise visits. Our lawn has never looked better!

I have been using this company for lawncare for many years. Each year they seem to get better than the year before. I must say they do listen and look after there clients.

I recently signed up for, The Complete Program - $334.04 for this season (2023). We used Hometurf in past and hoped they improved.
After the first application, we had the same feelings we did the last time. The service person spent a few mins performing their task and off they went. Although we communicated this, there was no follow up.
It seemed like there was more product on my driveway, walkways and flower bed than on my lawn. We decided to give them one more chance in hopes the next service call would make us feel like we were getting value.
Unfortunately, the follow up visit was the same.
So, I called in and asked to cancel. The rep apologized and offered to come out again but i explained we feel we were more than fair. I asked for a refund, and she said the company does not issue refunds. I asked to speak to a manager who said the same.
I asked the manager where on the Hometurf website does it say that Hometurf does not offer refunds? She said it doesnt but, on the communication confirming your order (which is sent after the fact), it apparently does.
Disappointed, I asked them to simply release the balance. She said the company does not release balances. She said we would be charged a $20 admin fee for cancelling and $189.85 bal. would stay on my dormant account.
Why would a company take money they didnt earn? She said transfer it to a friend or family member. Really? If I wasnt happy with your service, why would I recommend them to someone else?
How does a company with these hidden policies achieve awards like, Consumer Choice Awards 2023, Home Stars Best Of Award Winner 2023, Top Choice Award and boast about having a A+ rating on the BBB (which, at the time of this submission reads A-)?
More importantly, how does a company keep money they didnt earn and think its ok to do so?
Why not do the right thing and refund MY money? Circle back with the team and discuss how the company can improve these issues to avoid situations like this in future?

Full season deluxe package with aeration. We are extremely satisfied repeat customers year after year.

We have been using Hometurf for about eight years now. Their service is excellent, and they are quite happy to come back and deal with issues as they arise for free. Many of my neighbors use them also, to keep the whole area looking good.

First year that we have used this company. We are very satisfied with their service and communication regarding our lawn .They came as promised. Very satisfied will definitely renew next year.

My lawn is looking better and healthier than ever thanks to hometurf! Two seasons ago my yard was a mess but now it is beautiful thanks to a lawn that is lush and a source of pride.

Hometurf Lawn Care has provided us with excellent service for the last few years. We were thinking of looking after our lawns by ourselves this year but decided that we could not do as good a job as this company so we signed up again.

Maureen Teixeira

Have Hometurf take care of my lawn for 5 years. Reliable serviceworry free. Never missed 1 scheduled visitgreat value