International Pool & Spa Centers

This company has put my mom through hell! The whole experience has been a nightmare since day one. Starting the day she placed the order for the liner (which wasn't actually ordered until nine months later!) to after the liner was FINALLY installed (incorrectly no less). She is still fighting them three months later as the have threatened to send her to collections if she doesn't pay an additional $1,000 over and above the SIGNED contract which she never agreed to pay or was even aware of for that matter. The list of specific issues with this purchase is too l;ong to type but starts at the sales staff level all the way to head office, who has made several unkept promises and has ignored correspondence throughout the process. DO NOT BUY ANYTHING from Int'l Pool & Spa Warehouse. You will just become another innocent victim of their incompetence and greed!

Our hot tub was purchased and installed by International Pool and Spa Centre in Oakville. We needed repairs to the motor after the spa was damaged by a lightening storm in March 2007. The repairs were to be done by the service department in Mississauga in May. Now it is October 2007 and the repairs have not been completed. No followup contacts by the company and when we call, there is always an answering machine but we cannot leave a message as the box is full. Unacceptable repairs service. How good is a product if the after-sale service is non existence?

We have been dealing with the Pickering/Oshawa locations for 4 years now. We purchased an Esther Williams Millenium pool, and are very satsified with the product. My wife and I attended their pool school where they spent half an hour on chemical maintenance and half on hour on technical. We get our water tested every week and they don't try to sell us a bunch of unneeded chemicals. I would recommend this company to a friend.

I purchased my new above ground swimming pool from International Pool and Spa. I found the staff to be very knowledgeable about there product. The installers did a great job. My family and my self are enjoying a great number of hours in our new swimming pool. The in store staff have been able to train me and help me with all my water problems. In short I would recommend this company and there products to anyone.

This organization provides shoddy workmanship and does not stand behind their services.

we retained to open the pool, the crew arrived and were unable to open the pool as our pump was seized, they were to return to complete to finish the job, but claimed the pool was already open. This could not be as the pump was seized and required servicing to make it operational.

When I booked the appointment, they requested my credit card information, and subsequnetly charged my credit card $ 275.40 for a job not completed.
We are in the process of disputing the charge.

Contacted both the Oakville and Mississauga branch, who both agreed with us, the customer that the pool was not opened, however, Head office disagreed.

Mike the manager from the Head Office became verbally aggressive on the phone and quite argumentative.

Where does customer service fit in??

This company will take your money and not provide the service. STAY CLEAR OF THIS ORGANIZATION!!