J S HOME SERVICES

Plumbing
Newmarket ON L3Y 9E5
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J S HOME SERVICES
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81%

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Reviews for J S HOME SERVICES

Average customer rating:
7.8 10 (118 reviews)

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sgtspeed
sgtspeed
2 reviews Markham, ON
10/10

Toilet plumbing overhaul

Started as toilet leaking, J&S found wrong pipes used by builder and that the plumbing was routed incorrectly. We had to replace the bathroom floor and they patiently waited while we did this, and then redid all the pipes into and out of the toilet and into the stack. They were great, explained everything, were very patient and checked everything over for leaks etc. before leaving. Wayne and his assistant were very super, I can't thank them enough

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your positive review, we appreciate your business and look forward to servicing you and your home in the future for any needs you may have.

tjsmiley
tjsmiley
1 review Keswick, ON
10/10

new shower faucet

Great experience overall!! On time, couteous, friendly and most of all KNOWLEDGABLE. Was given options to repair or replace my choice. Went with the replacement, made more sense! Very reasonable Investment. Will defenitly recommend this companyto anyone. They get the job done! Thanks for your help!!!!!!

Approximate cost of services:
$1,000.00
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Company Response

We are happy you had a great experience with J&S Services.
We take pride in the trained and knowledgable technicians that service our customer's needs. We look forward to servicing you in the future.

Suzanna
Suzanna
2 reviews Keswick, ON
10/10

WATER TESTING

I am on a well and got expert information and recommendations from their water specialist Matt. He was very thorough. Everyone I talked to was very curteous and they were there when they said they'd be. Everyone was very professional and knowledgeable and I will definately use them for my future needs.

Approximate cost of services:
$0.00
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Company Response

We find a lot of our customers who are on well systems have a tough time with their water. We are happy that we could provide a solution for your water needs and look forward to servicing you in the future.

bobrian in Newmarket
bobrian in Newmarket
1 review Newmarket, ON
10/10

drain blockage

My drain was blocked and I had sewage coming up from my floor drain in the basement. I called 3 different plumbing companies at 11pm on a Saturday, J&S was the only company to call me back, Claudio was at my door by 11:30, he was very polite and friendly, assured me that he would be able to fix the problem. Claudio took the extra time to clean up the mess the blocked drain caused.
thanks Claudio and J&S

Approximate cost of services:
$450.00
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Company Response

We take pride in offering our customers 24/7 emergency service, as well as servicing our customers on weekends. We are pleased to hear you are happy with your experience, we take great pride in offering fully trained professionals who are prompt, polite and friendly to all of our customers.

RM in Newmarket
RM in Newmarket
9 reviews Newmarket, ON
3/10

new water lines in house

Job was changing all old galvanized pipe in the house to copper. He changed everything except lines to bathroom sink, "because they were too hard to get at". I wasn't happy, but allowed this. Later the connection he made between these and his new copper lines started to leak. A guy came back and made a new connection, which also began to leak in a few months. Eventually I changed these lines myself, but mad that I had to because it should have all been part of the first job -- estimate was for ALL pipe in house, not "except bathroom sink". Meanwhile the math was wrong when he made up the final bill, and he wrote down a $200 discount but didn't subtract it from the total. Didn't notice that at first, overpaid by $200, then later noticed and phoned. Secretary could not do math and argued. Eventually got the money back but not friendly. Worst of all is their "service partner program". The plumber told me that if I signed up for this, I would pay so much a month for one year but it would entitle me to a percentage discount on the work, which was worth more than the total monthly sum over the year. So I signed up, and got the discount, and had the plan amount put on my credit card every month. BUT the year ended and they kept taking the amount off every month. I had to keep cancelling it. They told me there was nothing about 'one year only' in the plan. Well when the plumber is in your house he's the company's rep and you can only go by what he tells you, and "Louis" said one year.

Approximate cost of services:
$1,800.00
What could this company do to improve their services?
Make sure that their staff acts friendly towards customers instead of adversarial, and require plumbers to put in a little extra effort to make sure the desired job is actually done fully satisfactorily. Print the full details of how the "partner plan" operates onto the form so customers don't have to rely on what the plumber tells them, since obviously that can be wrong. And teach the tradesmen and staff simple math or get them calculators.
Any advice to offer fellow homeowners facing a similar project?
Make sure they do the whole job. Do not take pity on a plumber who pleads for permission to omit some work when he says it's too hard to get at some of it. (it wasn't very hard at all: when I ended up doing it myself I could see that. And I didn't have an assistant like he did.) And make sure you get ALL the details in WRITING about their service plan before you agree to it, don't believe the plumber who presents the info.
5 of 5 people found this review helpful.
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Company Response

We apologize for your experience with our company. We always provide written up front quotes for all of our customers, and only after a customer agrees will we begin any work. Often times there me secondary problems that arise during work, that we may recommend our customers having serviced. A lot of our customers find our Home Assure Program membership more comprehensive than our competitors, and would cancel it at any time if a customer requested. Again we apologize for your experience.

sgtspeed
sgtspeed
2 reviews Markham, ON
10/10

Re-plumbing the onsuite bathroom

We had a toilet that leaked at the base and we could not seem to fix it with new wax rings etc. J&S Plumbing came out and assessed the problem, finding that the builder used wrong size pipes, had the water input not plumbed correctly etc. They basically had to replace all of the lines into and out of the toilet, even waited while we had the rotted flooring replaced. They did a great job and performed all of this in one day. We have not had a problem with that toilet since.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your positive review. Often times new home owners don't know what lies beneath the floors and in the wall of their new homes. We are really happy that we could assist you in this situation, should any other problems in your home occur, please feel free to contact us.

Sukhdeep in Brampton
Sukhdeep in Brampton
1 review Brampton, ON
10/10

Main line blockage

The tech (claudio) had a tough time because of how plugged the pipe was. We had just bought the house and had no idea what they were up against. It took awhile but they unplugged it. THANKS SO MUCH JS! We were leaving for europe the next morning and the office staff did everything to get him there that day. I would definetly recommend JS Plumbing to everyone.

Approximate cost of services:
$400.00
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Company Response

Thank you for your positive response. Often times situations that seem routine can lead to very unroutine tricky problems. We are very happy to hear you were pleased with the service that our technician offered you and thank you for your recommendation. We are always here to help you in the future, should you need us.

gilligan95
gilligan95
1 review Newmarket, ON
5/10

replace kitchen faucet

I had decided to go with J&S plumbing because of the work they did on Sarah's house on HGTV. The receptionist was very friendly and helpful. The plumber arrived on time and was very pleasant. We had to have the kitchen faucet replaced. He certainly did a wonderful and efficient job and in a timely manner. My concern was the price for about 10 minutes of time to replace the faucet. I believe the price is way too high. Therefore, I will not call J&S again for my plumbing needs.

Approximate cost of services:
$400.00
6 of 6 people found this review helpful.
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Company Response

We pride ourselves on providing our customers with a first class service every time 24/7 and guarantee all our technicians are fully licensed professionals which ensures customer peace of mind. The customer was clearly satisfied with our level of work, response time and customer service. As part of our customer service policy all prices are presented to the customer before any work is started. JS Plumbing Services believes the importance of providing a professional service at a valued cost.

Stefan from Davisville Village
Stefan from Davisville Village
1 review Toronto, ON
8.3/10

Bathroom Renovation

They were there on time, tidy, quick and friendly.

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Company Response

Thank you for your review. It is all part of the great service that we provide for our customers. We know how important it is for you as a home owner for us to be one time, clean , and efficient. It is what makes us different from our competitors. Why? because it's all about the customer satisfation.

Kimberley from Sharon
Kimberley from Sharon
1 review Toronto, ON
10/10

Water Treatment

We needed help with the lousy quality of water being supplied from the municipality. J&S put us in touch with their technical expert who sized and priced equipment and gave us the information we needed to compare with other competitors. Our water is great now and what a relief having terrific quality water and with all the work done by a qualified plumber. Thanks J&S ...

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Company Response

We at J&S Services take great pride in servicing all of our customers. Our fully trained water specialists are here to help customers who suffer from poor water quality. We are pleased to here you are happy with your new system and we will always be here to serve you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about J S HOME SERVICES

A family owned and operated company serving all of York Region and the Greater Toronto area. JS Home Services offers experts in Plumbing Service, Drainage Service, as well as Water Filtration and Purification; 24-hours-a-day, seven-days-a-week emergency service. Our mission is to be recognized as the plumbing contractor of choice in York Region area through trained technicians, guaranteed satisfaction and fair pricing with an emphasis on customer service.

PLUMBING | DRAINS | | WATER PURIFICATION | WATER SOFTENERS | REVERSE OSMOSIS DRINKING SYSTEMS | NEWMARKET | AURORA | RICHMOND HILL | MARKHAM | TORONTO | VAUGHAN | SCARBOROUGH

CATEGORIES
Plumbing, Drain Services, Drainage Contractors, and Water Filtration & Purification
PRODUCTS
KINETICO, MYERS, AMERICAN STANDARD, TOTO Bioclean - Biodegradable maintenance product for drains & septic tanks. Spartan Hydro scrubbers: Remove any form of debris that gets into and clogs up drain lines; using high volumes of water with great pressure. Fiberglass drain line replacement. The first product to be recognized and approved by the City of Toronto for lateral drain lines.
SERVICES
WE PROVIDE: FULL SERVICE PLUMBING, DRAIN SERVICES, WATERMAIN REPLACEMENT, CAMERA INSPECTIONS, HIGH PRESSURE JETTING, TRENCHLESS TECHNOLOGY, RENOVATIONS, ROUGH-INS, NEW CONSTRUCTION, DRAIN RELINING, WATER SOFTENERS, WATER PURIFICATION, REVERSE OSMOSIS SYSTEMS, FROZEN PIPE REPAIRS
BRANDS
KINETICO
SPECIALITIES
Please don't hesitate to give us an opportunity to address your home or business needs. We offer excellent customer service, trained professionals, 24/7 Emergency service and a upfront pricing.
WEBSITE
https://js-homeservices.ca/
YEAR ESTABLISHED
2020
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Visa, MasterCard, Debit/Interac & Cash
LICENSES
Plumbing License: Toronto Master P18928, Toronto Contractor; T94-3487123, MOE contractor well Licens
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
No hourly rates! That means you get a price, IN WRITING upfront before there's any work done!
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year parts and labour on all workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.