- Approximate cost of services:
- $4,200.00
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George from Surrey,
In response to your review of our store we just want to say that we are sorry that you are not happy. Troy has been with our company for 20+ years and has exceptional knowledge of the products and the durability of it. It is our policy to never advise a customer that wood will not scratch because of course being wood it will scratch. Dog’s nails are especially hard on wood but if a customer is considering putting a real wood product down we always suggest using a hand scraped or brushed product to hide these marks.
As for Troy kicking you out of the store, we had several witnesses (staff, owner and customers) at the store that witnessed you come at Troy in an aggressive, irate state, using profanity at the point of yelling. In order to avoid a physical assault and to avoid our other customers feeling threatened you were asked to leave. Our customers and staff safety are paramount to us.
Dear Donna,
I am sorry for the length of time it has taken for your order to get processed. This is not normal and I understand that there was some problems in sending your credit card information to our billing department. When it was decided that Paypal was to be used we had were closed for the Christmas season. I assure you we try our absolute best to take care of our customers. Thank you for the feedback and we appreciate your business.
Brett
Manager
King of Floors
Laminate flooring for whole apartment with Sound proofing
This entry did not meet HomeStars review criteria.