LawnSavers Plant Health Care Inc

We hired LawnSavers to take care of our front and back yard this year for the first time and we are more than impressed with their professionalism and service. Not even two months into caring for our lawn we can see a noticeable difference and are extremely happy we hired them!

Stephanie in the office is beyond professional and has gone above and beyond to take care of us.

Simon takes care of the yard and he's such a hard worker and very pleasant to deal with.

Our yard has always been a challenge between sun, bugs and weeds. Seems every year it is a battle and I personally replaced it 3 times on my own, only to have it die a slow death. Last year it became a patch of dried weeds and dirt, not one blade of grass. Part of the problem was a neighbour that purchased soil from a composting depot and you know what you get when you buy that stuff huh? Yup everybody elses weeds. Cinch bugs and grubs also loved the lawn because of the sun exposure. And of course the skunks left the evidence of them trying to rid me of a few of those bugs by tearing up what little was there. At the Newmarket Home Show, Lawnsavers said they could make it like a golf course. I was sceptical but at my wits end. Well a few weeks later and I am very satisfied. Great knowledge,service and follow through. Look at the photos and you will believe. People once laughed when they walked by our house. Property values went down and neighbours started passing a petition. But today they want to walk barefoot across my lawn with the grass stimulating tickling their toes. If you are a golfer you are allowed to come over and practice putting, but NO CHIPPING, I don't want to deal with divots. Another lawn saved by LawnSavers.

We were thinking of resodding our backyard and contacted Lawn Savers. They came for a consult, and suggested a lawn care package instead, which was much less expensive. After just one year our lawn was thick and green. Thank you!

I subscribed to Lawnsavers for service in 2012 based on reviews on this site. They did an OK job, although some applications were not as timely as I would have liked. At the end of the year when they asked for feedback, I indicated that I did not want the service for the following year. Howevern now in 2013, they fertilized my lawn and are now looking for payment for a service that I did not want.

The company did get back to me to resolve my complaint which I appreciate and says a lot about them. I would have prefered a resolution the first time that I called. I did not fully read the contract and was honestly unaware of the auto renewal at the time. Companies are great when things go right, the test is what happens when things go wrong, and in this case they addressed my concerns so I would recommend them going forward. I still dislike auto renewals though.

It is unfortunate that I have to be seemingly the only person with very poor experience dealing withe LawnSavers. The Customer Service people are very well trained, and did respond to my questions. However, the information on the scope of the services included in the package I paid for was so general and vague, I soon found myself about to spend close to $2000 in extra "recommended" services just to revitalize our little patch of grass!!!

This was disappointing as I sent them pictures and descriptions of the state of the lawn before signing up, and was assured that the package was going to take care of the problems.

After a few lawn treatments, absolutely no results were seen and I had to place frequent calls to LawnSavers, asking for clarification and soon the repetitive "it's a process and it will require several seasons to see results" became their answer of choice. After they missed one of the treatments but still charged us for it, I decided to call it quits. I since hired another company and I can see excellent results after only one visit.

Very disappointing experience.

We hired LawnSavers not because of their good reviews, but because of their responses to any bad reviews. They seemed prepared to fix things when they went wrong. So far, we've been totally impressed with their knowledge and care of our lawn as well as their customer service. Our jungle now looks like a backyard.

Sharon Rutherford from Pickering, Ont
Over the years we have used a number of different lawn care companies, but in 2010 when looking for company to install an irrigation system we were lucky enough to have found LawnSavers. Kyle came out to give us a quote and after talking to him and learning more about his company; we got him to quote on both installing an irrigation system and a full lawn care package.

Although Kyle did not have the lowest quote, he did have a more comprehensive lawn care package, as well as a top notch irrigation system. So we went with LawnSavers and have been their customer ever since.

Last year was one of the worst summers for high temperatures and very little rain. So even with our irrigation system running, we did have some issues with our back lawn. But a call to the LawnSaver team got us a quick response and the issue was resolved in no time. The problem was partly do to the fact that I had reprogrammed the irrigation system myself, and the back lawn was not getting watered for a long enough period of time. I now leave the system to the people that know what they’re doing.

We highly recommend LawnSavers for all your lawn care needs. They are knowledgeable and pleasant to deal with. If you want to have the best looking lawn in your neighbourhood, go with the dedicated folks at LawnSavers. You won’t be disappointed.

Fast, friendly service. Services received were services I paid for. No up selling, quick response when weed spray was asked for. The season isn't over yet, already see pleasant results.

Lawn was damaged last year. Probably by Cinch Bugs.
LawnSavers recommended their Protector package combined with top dressing and power seeding, and provided instructions for preparation and watering. Lawn is magnificently restored and on par with the neighborhood in less than 8 weeks.

What I like best about LawnSavers is that they take the time to look at my photos, and provide comments and advise on lawncare and weed control.

It is perhaps too early for me to leave an accurate star rating for now as I have just been working with LawnSavers for a bit over a month.
I am writing this review as an in-progress report of work done to date. But I can say Stephanie Eusler's customer service is second to none! She answers all my emails and took appropriate actions to make sure I receive the best work possible from LawnSavers.
Via email, their friendly staff would handhold me how and when I should perform duty on my side like watering and overseeding.

The company is honest from the start and did not pressure me to
commit. They did not use tactics like "the early bird special would expire tomorrow!". They gave me ample time to think about it. For some extra work they agreed to do, they were happy to put it in writing for me. I have a really good feeling this is the company I can trust.

My overall star rating 4 out of 5 (or 8 out of 10) is based on:
Customer Service: 5 out of 5 (or 10 out of 10)
Actual Work or Results: 3.5 out of 5 (or 7 out of 10)
Note: not that the work is of low quality but because I can't
give an assessment so early in the season.

I will give more updates (probably in a followup review) as it unfolds. So far aeration was done well and weed killing seems to be working and hope it lasts! To be fair, I have to mention that my lawn started full of weed from the start and I have tried to save it myself for a couple of years in vain! So hopefully Lawnsavers will live up to her name :)

July 8, 2013 updates:

After the weed spray, Neil from Lawn Savers called me proactively to see how the lawn had progressed. While I was still waiting to see the results, Neil had already scheduled another spray for me as the weed in my lawn was bad to start with. Very good customer service indeed.

So far after 2 sprays, Dandelion has reduced by 50% in the front lawn and by 70% in the backyard. (The higher the % number, the less the weed)

Though I have noticed that the front lawn also has some problem with Burclover and the backyard problems with both Burclover and Oxalis. I have to be fair and say that my lawn is a very bad lawn to start with and this is the first year I am trying to save it.

Revised rating:
My overall star rating 4 out of 5 (or 8 out of 10) is based on:
Customer Service: 5 out of 5 (or 10 out of 10)
Actual Work 4.0 out of 5 (or 8 out of 10)
Actual Results 3.7 out of 5 (or 7.4 out of 10)

Although the results is 3.7/5 right now, I have to be fair to LawnSavers. Their customer service is the best I have known of and they seem very concerned about the success of my Lawn. At the same time I feel that they have tried their best to work on my lawn and gave me lots of hand holdings as what I should do on my side to further improve the results. Thanks LawnSavers! Easy things like mowing to 3 inches everything 5-7 days and watering frequently with deep watering once a week. Also I can do over-seeding myself to saving money.
I still have 4 more service visits for the season to combat the weeds, so I am hopeful I will see much better results.

July 18, 2013 updates:

The Result is much clear now! We are excited!
After the third weed spray, Dandelion in both the front and back yard has almost gone and even my wife has told me our lawn hasn't looked that good for years after the city banned the chemical. Burclover and Oxalis are still present in both lawns, however.

Revised rating:
My overall star rating 4.25 out of 5 (or 8.5 out of 10) is based on:
Customer Service: 5 out of 5 (or 10 out of 10)
Actual Work 4.25 out of 5 (or 8.5 out of 10)
Actual Results 4 out of 5 (or 8 out of 10)

Note the Homestars rating system doesn't have the granularity for me to give a 8.5 rating so I left
it at 8, as I am a hard marker LOL!

Sept 13, 2013 updates:

Dandelion population has definitely been controlled though burclover, clover and oxalis remained intact and they need hand removal. I guess that is the nature of the organic weed spray. The lawn is thickening and we haven't seen this for at least 5-6 years now, thanks to Lawnsavers' tips on overseeding and watering. Now the lawn looks almost as new except for a small population of the fore-mentioned weeds. We r vy glad nevertheless. I must stress that Lawnsavers' commitments has been strong and consistent. A few weeks ago when they came for the weed spray and it wasn't effective because of rain or maybe other reasons. Just a quick call to them resolved the problem. They gladly came over and sprayed it again without charge. After that, the Dandelion did dry up and died. There is no question on Lawnsavers' customer service, care and honesty. I know they have done the best they can given the technology and government regulation limits. I highly recommend them as a company.

Revised rating:
My overall star rating 4.5 out of 5 (or 9 out of 10) is based on:
Customer Service: 5 out of 5 (or 10 out of 10)
Actual Work 4.5 out of 5 (or 9 out of 10)
Actual Results 4 out of 5 (or 8 out of 10)