Overall they were good but could be better. We got a lot of good quality products from them, some at great prices, but had an issue with one faucet that we had to return and exchange as it did not fit the counter we were installing, and they gave us a very difficult time with it even though they ok'd an exchange in advance. It took them months and a lot of following up to issue a refund for the difference. Because they are smaller than some competitors , I found them more personable and easier to work with, and gave us quite a bit of attention - which is great when you have a lot of questions. If they can improve on these issues, they can easily be 10+.