Moore & Russell Heating Ltd

Well the heatwave hit drivers hard this week. Even though two of the guys ended up with heatstroke one of the overloaded technicians made it to us to make the call. Thanks to everyone, we were desperate as we are seniors in a south facing apartment. Keep hydrated everyone!

We used Moore & Russell because of their Costco affiliation for a new furnace and tankless water heater. Representative came promptly to provide options and quotation, and installation was scheduled a few weeks later. Installers were courteous and worked diligently. Follow-up work was unfortunately required for a couple installation details I subsequently noted didn't comply with manufacturer requirements, but it was done promptly. A little more attention to these and other details would have been nice (e.g. exhaust pipe alignment / openings cut in ceiling, and routing of supply pipes), but installers had a lot to do in one day, and I'm admittedly a very detail-oriented engineer.

Had them but in a heat pump. House was only six years old. A year later had to replace furnace and hot water tank. The man putting the new furnace said the problem was caused by the person who put in the heat pump. I paid a service contract that has been a waste of money. Good luck getting anywhere with this company.

We went through Costco to have our furnace replaced with a new high efficiency one combined with an air conditioning unit as well. Costco sent Moore & Russell out to measure and gather all the details to complete the job. On the day of installation, they had sent the wrong furnace only because the gentleman who measured everything made the mistake of what type of furnace I needed. However, Steve was able to contact the office and track down the proper furnace and had it delivered to Chilliwack in plenty of time to complete the full installation that day. They did a fantastic job and I would definitely hire them again as well as recommend them to anyone purchasing and installing a furnace and air conditioner. We did have one slight problem though. The night of the installation we found ourselves feeling pretty cold and so in the morning I tried to adjust the thermostat only to discover that it would not turn on. it was one of those touch screen, programmable thermostats. We were off to Maple Ridge that morning so I decided to wait until we arrived in Maple Ridge before contacting Steve to see what the problem might be. Steve was terrific; he knew right away what the problem was and was willing to walk me through the process in rectifying it but I told him we were in Maple Ridge and it would have to wait until we got home early that evening. No problem; he said I could call him that night and he would walk me through the process; which he did. It turned out that they had forgot to remove a piece of cardboard on the pump; so once I found it and removed it everything began to work as it was supposed to . We have been very pleased with both the air conditioner and the furnace since then I would not hesitate to recommend Moore and Russell to anyone. Great job; keep up the good work.

A number of units in our building went with these guys for Air conditioning units and we decided at the last minute to join in and we could not be happier! They were able to figure out a very tricky installation with the design of our condo and able to feed wires though ceilings and external wires to keep things as hidden as possible. Their staff were all friendly and very professional. The team worked together well and seemed like they all enjoyed working together and made their job fun while doing a top notch job! would recommend these guys to anyone!!

I found this company to be very disorganized. I first contacted them (through Costco) to install AC in my home at the end of April with the knowledge that summer was fast approaching and would like to have our AC up and running by June. They were not able to come out to my house for a consultation until May 12th. No big deal since I was consulting with other companies as well during that waiting period. We made the decision to hire them to install central AC upstairs and ductless AC downstairs on May 29th and asked their sales rep the same day to send me a final quote for the price for both units. After several text messages and phone calls asking him to send me the quote, he finally sent it to me on June 12th. We approved it and he asked if we were going to be in town the first week on July as they plan on starting work on the duct work in our attic on that week. I told him that we will be in town and it should not be a problem. I spoke to him before the actual installation was to begin, and during this conversation, he informed me that our installation is actually going to commence the second week of July. They started the duct work on July 11th and wrapped up on July 19th. On July 19th, their technician came over to install the thermostat and also brought over the compressor, they did not hook up the compressor to the system. I phoned their office the next day (July 20th) to ask when it will be hooked and and was told that the earliest guaranteed date to have someone come over to hook it up is August 5th! The company knew that the compressor will have to be hooked up to the system, so I am not understanding why this was not scheduled ahead of time. So here we have the compressor sitting on the side of my house and we are unable to use our AC since they can not come out to hook it up for another 2 weeks! The service dept claimed that I am on the top of their list to have someone come out to hook up the compressor in the event they have a cancellation. We'll see. On top of that, the ductless AC is not scheduled to be hooked up until Aug 9th.

On a positive note, all the workers I have dealt with (from the sales rep to the duct work installers to the technicians) have all been very pleasant and the duct work installers make sure they clean up and vacuum before they leave each day which is very much appreciated.

I got the name of the company from my sister-in-law. As promised, everything was done and it was a good job. They explained everything so I understood and were on quote. A job well done! I would refer to a friend.

I had a new hot water tank, heat pump and new furnace put in for a great price.
Excellent job! Everything was explained to me so I knew what was going on. The staff was on time and very neat. I've already recommended them to my friends.

We had two stand alone air conditioning units installed. The price was fair and matched the quote. The staff answered all of my questions. I had a question the next day following the installation, and they came right back to the house to explain it to me again. I had misunderstood the day before. I am extremely impressed and highly recommend.

I had my air conditioner installed two years ago after a friend recommended Moore and Russell. I've also recommended them to some of my friends.

They were neat, polite and knowledgeable. They were able to install the air conditioner in one day. Reasonably priced. My air conditioner is working well.