Private User reviews Vaughan, ON Joined 2023/12/14

0/10

Still in shock and upset about my experience

Vaughan

12/14/2023

Job was scheduled for 9am service man arrived at 12:15pm. Had to cancel a client as was desperate to get it done. Gave me the estimate which showing but went ahead after such wait and exasperation. Nothing agains the plumber but now speechless Two neighbours has same work done within the last two months. Spoke to a plumber later who all confirmed that I was ripped off by at least $400.
I feel like a fool but will make sure that I will let others know not to be compromise by your company

Job Price

Approximate cost of services:: $621.00

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Company Response: Regarding the service that was provided, our professional and licensed plumber was at your condo home to resolve your issue by supplying and installing three items for you. The amount you were charged for the extent of labour and materials required is reasonable and as we do not charge per hour, the amount charged was precisely what was quoted and agreed upon. We are sorry you feel this way. From New Canadian Drain and Plumbing.

Zoya in Toronto

0 reviews Old Toronto, ON Joined 2023/12/13

10/10

Quick effective friendly service

Old Toronto

12/13/2023

Tony and the team at New Canadian Plumbing solved my intractable toilet problem after all other attempts failed. I was really grateful for the quick response and cheerful service. Definitely value for the money.

Job Price

Approximate cost of services:: $400.00

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Company Response: Thank you for sharing your experience and recommendation with fellow homeowners. We are glad to hear Tony was able to provide friendly and professional service and helpful advice. Our team of licensed professionals do their best to help our customers in any way they can. We look forward to helping you with any future plumbing issues.
Thank you from New Canadian Drain and Plumbing.

Mike in Toronto

1 review Old Toronto, ON Joined 2023/12/02

10/10

Drain Repair

Drain Services review in Old Toronto

12/02/2023

Sheldon and his crew provided prompt punctual and polite service at a fair price. not the first time I have used this company never been disapointed

Job Price

Approximate cost of services:: $16,000.00

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Company Response: We appreciate your comments regarding Shendon’s quick and efficient service. We are happy to hear he was able to assist you in a timely manner. Thank you, Mike, for your review and we hope to help you once more in the future.
Thank you from New Canadian Drain and Plumbing.

Dion

0 reviews Brampton, ON Joined 2023/11/29

10/10

Plumbing Service

Plumbing review in Brampton

11/29/2023

Winford was great, personable, and professional. Confirm work done and explain how replacement pipe in the basement works for the back yard shut off. First time using company, very happy with service.

Job Price

Approximate cost of services:: $542.40

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Company Response: Thank you, Dion, for sharing your experience with other homeowners and we appreciate hearing you were satisfied with Winford’s professional and timely service. It is our team’s pleasure to be able to provide service like the one you experienced. We look forward to assisting you again in the future.
Thank you from New Canadian Drain and Plumbing.

Private User

Private User reviews Old Toronto, ON Joined 2023/11/17

0/10

Drip underneath sink

Plumbing review in Old Toronto

11/17/2023

Job was not fixed. Plumber had to come three times.
Finally he said I needed a new faucet and to install would be an additional $360.00 on top of what I already paid. Called the office and they basically didnt care and kept saying he came out three times. Thats because he didnt diagnose the problem correctly.

Job Price

Approximate cost of services:: $316.00

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Company Response: Our technician came to your home when you called about a leak which was caused by a hole in the rusted water supply hose. Our technician recommended the replacement of the shut off valves and faucet along with the water supply line to which you refused the recommendation and only completing the hose replacement. Each time you contacted our company, we had our technician come to you and make the same recommendation to which you continue to refuse. We did our best to assist you in the matter, however, we are limited as we must respect your decision as a homeowner. We are sorry you feel this way but cannot be responsible for what homeowners decide not to complete. From New Canadian Drain and Plumbing.

Ali in Toronto

1 review Toronto, ON Joined 2023/11/03

10/10

What a relief!

Toronto

11/03/2023

I was procrastinating on fixing a dripping bathtub faucet and then it suddenly turned into a steady stream. The shower plunger also seemed ready to break at any second - which would have been dire. I saw the New Canadian van parked in my neighbourhood, so I gave them a call. Tony was here the next morning, right on time. As the old faucet handle was seized, he had to cut it off and run to the supply store for more parts. The whole job was still completed within a couple of hours. Tony was very nice and professional, and Im so pleased its finally done! I will definitely call this company again for any future plumbing jobs. Thank you!

Job Price

Approximate cost of services:: $700.00

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Company Response: Thank you, Ali, for sharing your experience with fellow homeowners. We appreciate your comments regarding Tony’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues.
Thank you from New Canadian Drain and Plumbing.

Leonardo in Toronto

0 reviews Toronto, ON Joined 2023/11/01

10/10

Kitchen sink snaking and sump pump installation

Plumbing review in Toronto

11/01/2023

I recently had the pleasure to hire New Canadian services, through a friend's recommendation, for two separate services in my home. They snaked the kitchen sink and installed a sump pump for me. The quality and speed of their service is impressive as they resolved my problem with ease, also their staff was really friendly and professional during the whole process, leaving no messes behind after the job was done.
Definitely Ill call this company again if I have another plumbing problem at my house.

Job Price

Approximate cost of services:: $1,500.00

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Company Response: Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.
Thank you from New Canadian Drain and Plumbing.

Private User

Private User reviews Toronto, ON Joined 2023/10/31

10/10

Quality professional work

Toronto

10/31/2023

Hi! Just to share my experience with you. Im satisfied with the job done at my house, the people at the company is really nice and professional, I highly recommend the services of this company. I had problems in my main drain and after the technician came everything is good. Thank you!

Job Price

Approximate cost of services:: $1,000.00

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Company Response: Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Evelyn and we hope that you keep us in mind for any future drain or plumbing needs.
Thank you from New Canadian Drain and Plumbing.

JT in Toronto

2 reviews Toronto, ON Joined 2018/12/02

0/10

Shower Cartridge Problem After 4 Months

Plumbing review in Toronto

10/25/2023

In May 2023, I experienced water dripping from faucet and paid ~$450 to replace entire shower cartridge + hardware by Nima. After 4 months, hot water stopped coming out from the same faucet. We called Nima and without looking inside the faucet system, he insisted that it must be a problem with the condo building leaving sediment causing a clog and that I need to pay him another $320 to fix it.
We related this issue to condo management and they said that no other units had this issue and since it was localized to the same shower, it must be cartridge problem again. I called New Canadian Drain and Plumbing and after going back and forth, Nima still insisted I pay, but a little less at $250 instead. However, at that point, I've already started having doubts because we've never had hot water just suddenly stop working. What is the probability of this happening only to this shower where the entire cartridge and hardware are already replaced but not happen to say the second washroom?
So, I decided to find a new plumber. The new plumber who fixed the issue said that the problem is indeed a result of poor workmanship.
I'm sharing my experience here because I hope others don't have to deal with what I have experienced. My condo management said that other plumbing companies offer warranty on their work. Unfortunately, it seems like this does not apply to New Canadian Drain and Plumbing.

Job Price

Approximate cost of services:: $450.00

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Company Response

You initially contacted our office after another plumber had been there to attempt to fix the leaking shower faucet and had damaged the handle. Our technician went to the site and installed a new delta cartridge as well as the handle for the shower. After installation of the new cartridge and handle, he tested the shower, and it were functioning properly then and for the 4 months that followed. You contacted our office 4 months later stating there was an issue with the faucet again to which we had our technician return. When our technician returned, it was found that debris had come into the cartridge. We can not offer warranty for debris coming into the cartridge resulting from the building turning off and on the water to the whole building as this is out of our control. Also, debris clogging the cartridge has nothing to do with workmanship therefore is not our responsibility. As a result, a service charge needed to be made to assist with the issue to which you refused to proceed. We communicated with you during each step and visit regarding your situation and had our technician return to the site each time you contacted our office. However, we are sorry to hear that you feel this way and we hope to continue working with you in the future.

From New Canadian Drain and Plumbing.

Private User

Private User reviews Toronto, ON Joined 2019/08/27

10/10

Customer Service & Work - Great!

Electricians review in Toronto

09/28/2023

Our church building experienced sewage backup and flooding. We called New Canadian Drain & Plumbing Ltd., late Sunday afternoon, and within 40 minutes, Danny showed up. He quickly accessed the situation and was honest about what was taking place. We had to contact the City of Toronto before going any further. NCD&P came back on Monday, reassessed the problem, and went to work! Twelve hours of intense work on Wednesday with multiple people on our site, and the job was done.
Special thanks to Danny and the team for their work ethic and getting the job done.

Job Price

Approximate cost of services:: $11,800.00

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Company Response: Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you and we hope that you keep us in mind for any future drain or plumbing needs.
Thank you from New Canadian Drain and Plumbing.

New Canadian Drain & Plumbing Ltd

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