Peel Heating & Air Conditioning

they did good job but they can do better in terms of their technicians and how they talk.

Bruce did a great job servicing our Air conditioner. He was very knowledgeable and very helpful. His service was top shelf. See you next year Bruce!

be careful of the salesmen they send to your house.
i had to deal with a salesmen that made multiple promises that could not even live up to the installation process.
the whole thing had to be cancelled when the installation guys showed up.
wrong price, wont amount of heads on heat pump, wrong rebate amount, heat pump actually does not work lower than -5c, paper work did not confirm 2 year satisfaction gaurentee, and later I found btu is too low.

A satisfactory work on time and within budget. The service is fast and reliable I would recommend it.

The technician was very good But company wants you to buy into a monthly package. Scares you with pricing. There are cheaper companies .

Purchased a Water Heater using Costco's Home Services. Online appointment with Peel Heating & Air Conditioning was booked for May 22/2023 @ 10:00AM. No one called. It took 5 calls to the Peel Heating & Air Conditioning Call Center to get a Sales person to call me back at 1:15PM. Unfortunately purchases made via Costco Home Service don't provide value for money. Costco referred me to Peel Heating and was charged $3,600.00 plus tax for the installation of a Rheem PV50 Water tank, which retails for approximately $1,800.00. Installation and "Warranty" charges of $1,800.00 is really steep. I requested a breakdown of charges from the Sales Manager last week, and so far no response. The average life of Water Heater is approximately 10 years, and their "Extended Warranty" of 4 years magically coincides with 10 years. Interestingly, the average cost of $30.00/mth over 10 years, is not much different from a Rental Water Heater of approximately $33.00/mth, with no upfront costs. That being said purchasing a Water Heater from a "Big Box" Store or from another reputable supplier, and having it installed for $500 to $800 is the way to go. In conclusion their is no benefit to using Costco Home Services for both Tank and Tankless Water Heaters.

After many more calls to Peel Heating And Air Conditioning, I received a call from their General Manager on 2023-06-08. He apologized, and advised me they would be looking into my concerns. I advised him the Call Center and the Install Crew provided quality service, but I couldn't say the same for the Sales Manager and Sales Person.

I've updated, "How satisfied are you with this company" from a 0 to 4 based on the resolution on 2023-06-08. A reasonable settlement was reached.

I've updated, "How likely are you to recommend this company" from a 0 to 2, hoping the pricing model will be changed to reflect my feedback and concerns.

In conclusion always ask for a breakdown of costs: materials, labour, extended warranty, etc..

Please note, the cost of $3,600 is before taxes.

Dexter always provides excellent service. He is conscientious, thorough and courteous. This company has serviced our furnace and a/c for many years and we wouldnt use anyone else.

The young man who came to my house was first class, very friendly and personable.He was very knowledgeable and performed the work in an efficient and a timely manner. I would recommend both he and this company for all of my a/c needs.

Kawal and rupinder did a gr8 job installing Air Conditioner. Peel Heating was very professional with this.

I was referred to Peel Heating and Air Conditioning to fix the High Limit sensor. I had a good impression from the moment I called with dispatch making sure that I would have the right person come out to look after the issue. I was able to have a technician come out the same day. Justin arrived within the indicated appointment window and was able to reset the high limit and got the furnace running while we wait for the part, which is on back order. He was very polite, explained what he was doing and left the area clean. I would highly recommend Peel Heating and Air Conditioning and would definitely use them in the future.