Penfolds Roofing & Solar

We have had nightmare roofers before this. Penfolds were a dream! Professional, from the estimator to the worker teams. We got the Eco Roof and are really pleased with it.

initially replaced our cedar roof with a full time warrently cedar replica... the guys were very thorough and very professional... kept our yard very clean and tidy through out job... this job was also referred throough our neighbor who was also very happy

Overall I was satisfied with the work. I was originally slated to have the work start over a month later, but a cancellation occurred so I was able to get it done much sooner, so that was a good thing. The only complaint I had was that they kept their lawn sign out for weeks after the job was completed.

We want to pass along to you the positive experience we had with Jonathan, Manny, and the rest of the crew with Penfolds.

As most consumers do we shopped around for a quote and a company to replace our roof. Penfolds is known by reputation to be one of the best roofing companies in the industry. We then contacted Jonathan in the Abbotsford location. He was extremely knowledgeable, patient, and helpful during his consultation with us. He is very personable, friendly and professional, definitely an asset to your company. As my husband and I are both in sales we appreciated his easy manner and sales approach.

After the deal was made, we were walked through the process, and knew what to expect during our roof replacement. The workmanship, skill and personal consideration of Manny and his crew was exceptional and well deserving of our appreciation as well.

In summary we are happy with Penfolds your staff and our new roof.

Our re-roofing job included both tiles and torch-on. It also included some rebuilding of a rotted section and replacement of two skylights. Penfolds was the only company that we quoted who could handle the whole job and in a reasonable timeframe. We were very happy with the work done.

Good service, and were impressed overall with product.
There were a couple of minor problems, but they were very quick to fix any problems.
Still very happy with the new roof it has been a few years since we had it done.

It was an expensive project but a large one and they installed a skylight in our kitchen to add some light. We have never had an issues with it after 3 years. They were very tidy, and cleaned up. We had a cedar roof prior and they put up a duroid shingle.

the guys from penfolds, north vancouver, were very professional and helped out when the roof leaked in advance of when the work was schedualed to be done. they cleaned up everything afterwards, the roof looks good. they took care of the perimetre of our house, not damaging our plants and exterior.

I had a fantastic experience with Jason at Penfolds. He was a great salesguy who made sure I knew what was going on. The roofers did a great job as Im the kinda girl that will go up on the roof to check out the work! I have already recommended to 2 other satisfied clients and continue to do so!

Penfolds Roofing Inc. installed a new Ziplok metal roof on our home. The result of this Penfolds roof: Unsatisfactory installation and service (leaks, rust, improper use of flashing and caulking);
Misleading advertising; and Unfulfilled written contract (did not design specifically for our home – resulting in $28000 in damages to home).
Penfolds and I negotiated via the Better Business Bureau to settle this claim but they did not follow up as they said they would. Penfolds continues to deceive customers. I have lost my trust in their sincerity, honesty, and integrity. I would never ever use them to do any work on my home again - not even for free!

I can prove/document everything I claim – and I have many other facts I can/will share with Penfolds potential customers. Why not let Penfolds customers decide who to believe? I give permission for Penfolds Roofing Inc. to release my contact information - and I will glady discribe how they treat their customers when their workmanship turns into nighmares.

This company does not remember some important facts of this roof replacement:
1) Our new roof leaked and damaged interior walls of our home during the first rainfall.  Penfolds said everything was perfect.
2)This roofing system was designed specifically our home by Penfolds and this design caused major damage to our home.
3) Penfolds quoted $4935 to install snow stops and vent savers, and then after months of negotiation they said they would supply them for our home at no cost to the customer. A normal person might think Penfolds would do what they said. But then, within their written “release”, they limited the cost of snow stops to $250. I followed up on my part of our agreement but they did not.
3) After many months of negotiations and broken promises, Penfolds said they would participate in a binding meeting. Months later, as this meeting was to start, Penfolds said they would not take part.  The BBB did not refuse to hear my complaints (as Penfolds stated), the BBB encouraged me. I believe Penfolds should not be allowed to be a BBB member.
4) Penfolds says they would like to come to a reasonable resolution. I too would like this, but it seems unlikely considering Penfolds do not do what they say they will do.