Priority Plumbing

It's been 2 years since our nightmare with Priority, and it scares me to know that they are still in business.

We approached 4 plumbing companies to do a full job on a home reno - plumbing and new rad lines. Priority quoted us 10k, was friendly and seemingly knowledgeable.

They started soon afterwards using flexpipe (recommended as a cost effective solution) for the rad lines. That day I was a little troubled when I found the guy was reading what looked to me like a plumbing instruction booklet. When I went in the house, I was shocked to notice they had drilled a hole so big in a 2x10 ceiling joist that it had to be replaced. I called the office and they said that the employee that cut the hole was no longer with them. Also turns out that the guy reading the instructions didn't know what he was doing either! I was told that he too was no longer with the company. Finally a third guy, while soldering, melted our electrical to the stove. And said nothing about it! We noticed it and called the office.... once again, the employee is no longer working for Priority.

The 1 month job turned into 3... In the end, they had to call in their dad [Company Name Removed - ed] - seriously! - and have him and his guys come to the house and fix the mess they made. At this point, they were very apologetic, helpful and willing to fix all the mistakes they made - we would only be charged material costs. (ps: I would recommend [company name removed--ed] if they were not related.) However they tried to charge us another 18k!!!! We refused, asked them to send us a detailed materials list - they did, and that's when we noticed that they were charging us a markup that would make you laugh. We went to Nobletrade(their suppliers) and were quoted 4k in materials. Priority told us they can charge whatever they want to charge for the price of a 10 cent washer.

In the end, we resolved the matter by paying the 10k quote + the additional 4k in supplies + a meeting with our lawyer and seemlingly they were happy with that.

Read the negative reviews to get a sense of what kind of company they are. Logically it's the only reviews you can trust.

I called Priority Plumbing the other day because my laundry drain was backing up.
Greg arrived on time, and wore booties to protect my new hardwood floor. He was very polite and professional throughout the entire visit and unclogged my drain within an hour. After showing me the issue which caused the problem using a drain camera, we opted to replace the entire line as to prevent this from happening again. They were able to start the much larger work immediately, completed the job quickly and left a very dirty jobsite spotless. I would suggest Priority Plumbing to anyone who needs a plumber.

I called Priority Plumbing yesterday because I finally got fed up with the dripping faucet in my bathroom. Steven arrived on time and was very polite and professional the whole time. He recommended that I change the faucet as it was an old faucet and would cost more than it was worth. I even managed to upgrade it so that the faucet finally matches the rest of the bathroom. He had the fixture in his truck and the ordeal was quick and painless. I would definitely recommend Priority to anyone who needs a plumber.

I called Priority Plumbing a few days ago because I woke up to my basement flooding. Mike arrived within an hour and started to locate the problem. He was very polite and professional. Mike got a crew to start the same day, as we could not use our shower or washroom. It turns out that there was a broken pipe outside leading to the city lines. The job is now complete and I am extremely satisfied with the way the whole situation was handled.
I would recommend Mike and Priority Plumbing to anyone who asked for a plumbing referral.

I called Priority Plumbing today to unclog my toilet, my curious toddler had flushed his toy car down the toilet, and it was stuck.
Jennifer was very professional and sympathetic about my problem. She dispatched Greg right away and he arrived on time. He wore booties so he wouldn’t track dirt into the house and he cleaned up afterwards.
Greg was very professional, and polite, and explained all of my options to me up front before he started the work. In the end he had to remove the toilet to get the toy truck out. Priority Plumbing was excelent! I will definitely use them again if I need to call a plumber.

I called Priority Plumbing today because my kitchen faucet has been leaking for a few days. Greg arrived on time and was really knowledgeable and professional.
In the end I ended up replacing and upgrading the faucet. Now I can finally fill my big cooking pots without making a mess.

I called Priority Plumbing yesterday to schedule an appt. for my running toilet.
Steven arrived on time and was very polite. He fixed the problem for me in no time at all. I would definitely use Priority Plumbing again.

Last week I called Priority Plumbing because I had a dripping bathroom faucet, my husband kept saying that he would get around to fixing it, but as usual never did. Upon calling Priority Plumbing I found Jennifer to be very professional and polite, and scheduled an appointment for Greg to come out the next morning.
Greg was very professional and explained to me that I needed to replace the
I now have a lovely faucet that matches the rest of my bathroom.
I will definitely be using Priority Plumbing when my husband and I remodel our basement next summer.

I called Priority Plumbing last week because I had a major leak under my kitchen sink. I was washing dishes, when all of a sudden I heard water rushing under the sink. When I opened the cupboard door, I discovered that the pipe underneath had some how broken, and there was water everywhere!
When Steven arrived, he was very polite and professional, and explained to me that the trap had deteriorated away and that all the plumbing underneath the sink had to be replaced. I was a little hesitant at first about going ahead with the work since it was over $500.00, but in the end I was glad that I let Steven do the work.
He even went through the rest of my house and told me that I should be replacing my emergency shut off valve for my upstairs toilet since they were ceased.
Overall it was well worth spending the money, and I would definitely use their services again.

Priority Plumbing exceeded my expectations for customer relations and prompt service. Two days before Christmas my main line backed-up flooding my basement. Priority Plumber Mike Colaguori and their construction team, lead by Vitali, dug-up and replaced my root compromised pipes. Mike and Vitali did a fantastic, professional job. Working on Christmas Eve, Christmas Day and following-up on Boxing Day – the Priority Plumbing team resolved my plumbing tragedy over the holidays effectively and professionally. I would strongly recommend Priority Plumbing for any drainage issue.