Ridley Windows & Doors Inc.

I agree with many of the other poor reviews here. We spent tens of thousands of dollars at Ridley, and In my opinion they have some of the worst after sales service I have ever experienced. Constantly ignoring emails, almost never returning phone calls, and not providing what we've paid for.

After 3 years of discussions we have never received the screens for the bedroom windows we paid for. Many of the screens we have are so loose they let bugs through (see picture). After 2 service visits (the second of which took over a year to set up), and an admission that some screens were out of tolerance, we still have never heard anything back.

I am shocked Ridley is still in business., and

Awesome windows, special orders not a problem, and we were looking for high end products to enhance our new kitchen renovation. Fantastic workers, fast, clean, and precise. We used Ridley for several other jobs, fully impressed, given the challenges we had finding windows in the past.

I spent a small fortune with Ridley Windows about 15 years ago for my house in Forest Hill. Recently the windows have begun to fog up - something that is expected as a house ages. I have tried contacting Ridley Windows on numerous occasions, just looking for either a quote on fixing the windows or for them to direct me to someone who could.

I have yet to receive a response and it's clear they don't care about their customers - no matter how much they have spent with them in the past.

Jim in Forest Hill

Ridley replaced all the windows and sliding doors in my place. Big job, and considering the cost they did a very poor job.

Some of the doors don't close properly. Trim is pathetic, it looks like it was rushed through.

Would not recommend using them. Although they are very nice in quoting and setting things up. The result has been very disappointing.

We selected Norwood windows. The service was excellent from start to finish. Incredible warranty too. Gina and Diana (from the office) answered all of my questions and followed up quickly. The installers were quick and clean. Would definitely recommend to all.

Great workmanship, crew cleaned up, showed up when arranged, worked in bad weather. They offered other solutions to some areas we weren't sure about. Competitive pricing, also ordered windows to be delivered by Ridley

Ridley replaced entrance doors with a custom doors and a top window. The window fit and quality were perfect. Ridley also coordinated the work with the designer of our custom glass inserts. They measured, milled and installed internal trim for a perfect match with the existing windows. The only delay was with a piece of external trim that was not shipped by their supplier on time. Once they received it, they came to installed without additional reminders. I will definitely recommend the company to other and will order from them again myself.

In our opinion the highest quality windows in Toronto. Custom windows in a variety of styles and sizes to remain consistent with our 1920's home. Perfect colour matching to interior and exterior. Have recommended them to anyone who asks.

We wanted the windows to look exactly like the 100+ year-old windows so that the historic look of the three-story brick home in the Annex would be intact and historically correct. They did a great job measuring, moving them in and with the install. The problems occurred after they were in when a couple didn't work very well. We lived with it since it wasn't really a HUGE issue, but we got no response to the first few calls. Now that we are moving , we wanted the windows perfect for the next owners. We cleaned them and a few of them wouldn't close. When we called them, the receptionist would not send anybody over until we pre-paid over a hundred dollars despite there being a long warranty on the product. She told us we had voided the warranty by cleaning the windows! We had to email one of the owners who fixed the problem, but actually never responded to our emails. Good experience turned to bad.

We purchased a house with Kolbe windows installed by Ridley and we have had some issues with these 16 year old windows. Luckily they have a lifetime warranty on the glass. The Ridley team has been very helpful in getting the issues resolved via warranty as quickly as possible. They have been responsive via email and the technician is excellent. On every visit the technician arrived on time (early), windows have been fixed properly and no mess was left behind.