When purchasing all the fixtures for an major home remodel, we went to one of those upscale, decorator lighting stores, and spent a LOT of money. But we never felt like our business really mattered to the sales associates or the store.
So, for future purchases, we have been customers of Royal Lighting.
I have always felt respected as a customer, even when purchasing something as simple as a light fixture for the bathroom. I am now in the process of changing our kitchen and bedroom light fixtures, and have been given some good ideas and options to consider. And, yes, they can get you pretty much what you would find in an "upscale" store...I was surprised about that...at a much more reasonable price. Yes, it's a busy place and sometimes there can be a wait, but there is always someone to take care of me.