Sears Home Central - No Longer in Business

First service call resulted in technician cancelling appointments. Didn't show up for reschedule. Had trouble getting another appt. Finally fixed. Needed another appt., had to cancel and rebook. Showed up on orig. date, didn't show up on rebook.

They had excellent service when explaining different electronics to someone who didn't know much. Mark was very informative and was able to guide me honestly with suggestions on how to design my home entertainment area.

I found they brought all they needed to complete the job and was very thorough in explaining what needed to be done and options. I didn't feel pressured into buying into anything. I would recommend this company to anyone needing to get their roof done.

We are having trouble with a Maytag Neptune dishwasher (dont buy one!). I called the Home Central department where we used to have our extended warranty. I explained the problem and the error code we were receiving. They sent out a repairman about a week later but I was only given a window of 9am-1:00pm! I waited around until 12:30 when he showed up. I explained the code and before we even made it to the machine he told me it was a motor problem and he would have to order the part and come back. He went on to say that I would have to pay for the service call!!! Let me see. I wait around for 3.5 hours, he arrives without the parts, stays for 1 minute and tells me I have to pay for the call...........Needless to say I sent him packing and will not use this company to purchase a product or for any repairs ever again!!!!

My wife and I go into sears often. We wanted to get some ok furniture (above ikea value but not too $$$) and we always can't seem to find what we want. On the other hand I gave this a 7 cause she likes lancome and estee lauder but they are already a brand of their own. Sears has good value on gold chains, earings so overall a good spot.

Sears has declined to honour a 25 year warranty on their shingle instalation. I was informed my an independant roofing specialist in September 2007 that my roofing shingles (that were supplied and installed by Sears in September 1999), were starting to curl at the edges over the entire roof and would soon need replacing. He stated that "BP (the shingle manufacturer), had many problems during that time" and many claims were submitted.

A physical inspection and photographs by a Sears representative resulted in an official letter this month, February 2009, stating by BP that "your shingles will perform the duration of the warranty period. it is normal to have some curling as shingles age".

The roofing specialist and myself believe that the curing is excessive(only 8 years old), aesthetically unappealing, and myself being a Realtor, their is a reduction in my property value due to this condition.

One reason I chose Sears was I thought they had a good reputation.

I am extremely disappointed and considering some claims court action.

We ordered our kitchen appliances from Sears. They were delivered in a timely manner. The only thing that went wrong was with the stove. It would ignite easily and we had to fool around with the gas in order to turn it on. Sears promptly came out to fix it by installing a new unit. It turns out that our installer (who was recommended by the sales person but not from Sears) had installed the valve wrong. Despite this finding, Sears did not charge us.

We ordered custom window shutters for our living room windows from Sears. A salesperson visited our home with samples and pricing. Once we confirmed our interest, the sale rep. arranged for the installer to take exact measurements for our custom order. At first we were going to go with Rona, but they were very unprofessional we could never get a salesperson at the store, when we finally did they never did call us back with pricing. I called and left messages and finally when I got a person to respond to me I was told they were very busy and would get back to me shortly. That is when I decided to call Sears instead and I am very happy I did. It took approximately 3 weeks for our shutters to be made and installed and they look magnificent.

we bought a water softener from sears and the installer charles came up with a creative solution and went out of his way to help us. we would definitely recommend them again. please ask for charles he knows his stuff and is very very helpfull.

Always reliable, never need to worry if they are going out of business and always stand by their work. The contractors are polite, knowledgeable and on time. They take pride in their work.