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This entry did not meet HomeStars review criteria.
Window purchase and installation
This is an unfortunate case where it seems the warranty was not registered with the manufacturer. It is true those windows have a manufacturers warranty but it must be registered within 60 days of purchase as stated on the warranty documents. We looked into this right away for this client and the factory did came back saying they don't have a registered warranty under this clients name or address. We do have a workmanship warranty but this is clearly not a workmanship issue and strictly a product issue. As a courtesy to this client we would like to offer as much of a discount as we can even though they are not covered. We do not deal with the original supplier of their windows any more and now have a far superior glass product that we can upgrade them to, which is the best glass product in North America. We always respond to all phone calls, if this customer could please call us as soon as possible we will offer them the best deal possible. We hope they understand our position in this case and we hope we can resolve this issue.
It's nice to hear that you were satisfied with the quality of the product and the workmanship that our installer did. We are looking forward in doing business with you again and we here at Thermo-Bilt is happy that you are enjoying your new windows.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Thank you for choosing our company to install your windows. We are glad that you are please with the job and workmanship done by our crew.
We are glad that your experience with us was great. We make sure to follow the standard procedure in installation and we are happy that you liked it. Thank you
We are please that as a new customer when it comes to buying windows you chose our company, Thermo-bilt Windows & Doors. Its a pleasure working with you and that you are happy with your new windows.
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Thank you for having business with us Alex. We are happy that we made you happy and that you are enjoying your new door.
Thermo-Bilt Windows and Doors has been making homes more comfortable, safe and environmentally friendly for over two decades. We work with each home owner to establish their energy savings goals. Your new windows and doors are built to the highest standard in safety and energy savings.
Specializing in full house window & door replacement. We can complete any project in 1 day!
Schedule your free in-home, no obligation quote today on our website! Mandarin speaking staff are available.