Thermo Bilt Windows & Doors

Windows & Doors Installation & Service
Markham ON L3R 1E1
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Reviews for Thermo Bilt Windows & Doors

Average customer rating:
9.1 10 (211 reviews)

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Alex Togunov in North york
Alex Togunov in North york
1 review North York, ON
6/10

Window purchase and installation

Thermo-bilt  installed 5 windows at our house in August 2004. We were quite satisfied with the product and installation until last fall when we noticed signs of seal failure on the actual window.  We have a life time warranty on the windows so we contacted Thermo-bilt. According to Thermo-bilt, they were not able to find documentation that the warranty was properly registered at the time of purchase, and for that reason were not initially willing to honor the warranty. After several months of negotiations and the involvement of the Better Business Bureau (BBB) we had agreed to a compromise for a small installation fee. Thermo-bilt was then quick to schedule an appointment to measure and install new units replacing those where a seal failure had occurred. 

Note that manufacturers generally only provide a 5 year warranty, so make sure to you are clear about the terms of the Life-Time Warranty and insist that Thermo-bilt provides you with confirmation that is has been registered. 

Review has 1 previous version
Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Honour their lifetime warranties and provide better customer service and resolution.
Any advice to offer fellow homeowners facing a similar project?
Note that manufacturers generally only provide a 5 year warranty, so make sure to you are clear about the terms of the Life-Time Warranty and insist that Thermo-bilt provides you with confirmation that is has been registered.
1 of 1 people found this review helpful.
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Company Response

This is an unfortunate case where it seems the warranty was not registered with the manufacturer. It is true those windows have a manufacturers warranty but it must be registered within 60 days of purchase as stated on the warranty documents. We looked into this right away for this client and the factory did came back saying they don't have a registered warranty under this clients name or address. We do have a workmanship warranty but this is clearly not a workmanship issue and strictly a product issue. As a courtesy to this client we would like to offer as much of a discount as we can even though they are not covered. We do not deal with the original supplier of their windows any more and now have a far superior glass product that we can upgrade them to, which is the best glass product in North America. We always respond to all phone calls, if this customer could please call us as soon as possible we will offer them the best deal possible. We hope they understand our position in this case and we hope we can resolve this issue.

Scott Peachman in Mississauga
Scott Peachman in Mississauga
1 review Mississauga, ON
10/10

New windows installed

I just had new windows installed for my home by the team at Thermo-bilt windows, I don't generally give reviews online because I don't have the time but I felt obligated to do this because of the service and quality we received from Thermo-bilt windows. Robert is a great person to deal with and delivered his promise to us with the work that was performed. I had all of the windows in my home changed with exception of a bay window and the front door, which I was planning to do at a later date but I now might do it sooner if I can get the money to complete the look of my home's exterior. I recommend Thermo-bilt windows to the hard working home owner. Scott P. in Mississauga

Approximate cost of services:
$14,000.00
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Company Response

It's nice to hear that you were satisfied with the quality of the product and the workmanship that our installer did. We are looking forward in doing business with you again and we here at Thermo-Bilt is happy that you are enjoying your new windows.

Janice in Ajax
Janice in Ajax
1 review Ajax, ON
10/10

New windows installed

I would definitely recommend this company as they were very prompt with having the work done quickly and efficiently. Did an excellent job on installing on the windows. Would recommend to all my family and friends

Approximate cost of services:
$0.00
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Company Response

Thank you for choosing our company to install your windows. We are glad that you are please with the job and workmanship done by our crew.

Igor Kulchizki in Markham
Igor Kulchizki in Markham
1 review MARKHAM, ON
10/10

window installed

We had good experinece with thermobilt windows, window is better than my old one and good price. I like when they make no mess, this was good. We will call them again for sure!

Approximate cost of services:
$800.00
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Company Response

We are glad that your experience with us was great. We make sure to follow the standard procedure in installation and we are happy that you liked it. Thank you

Tony Gaitano in Etobicoke
Tony Gaitano in Etobicoke
1 review Etobicoke, ON
10/10

New Basement Windows

We called thermobilt windows from the internet. As a new customer we were never reffered to them, but would like to refer them to anyone reading this. We did our homework on the internet including checking this site and were quite happy and pleased with the installation of our new basement windows. The quality and price were good too. I'd get more windows done from them in the future.

Approximate cost of services:
$2,500.00
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Company Response

We are please that as a new customer when it comes to buying windows you chose our company, Thermo-bilt Windows & Doors. Its a pleasure working with you and that you are happy with your new windows.

Alexandre in Mississauga
Alexandre in Mississauga
1 review MISSISSAUGA, ON
10/10

New Door installation

I had Thermo-bilt windows install a new front door at my home.
The old one was there from the original builder and was pretty worn out i found the sales staff and service staff especially Stan to be very polite courteous and professional. I’m very happy with the way my new front door looks and i would recommend them to my friends and family any time.

Alex B
Streetsville

Approximate cost of services:
$2,700.00
1 of 1 people found this review helpful.
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Company Response

Thank you for having business with us Alex. We are happy that we made you happy and that you are enjoying your new door.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Thermo Bilt Windows & Doors

Thermo-Bilt Windows and Doors has been making homes more comfortable, safe and environmentally friendly for over two decades. We work with each home owner to establish their energy savings goals. Your new windows and doors are built to the highest standard in safety and energy savings.
Specializing in full house window & door replacement. We can complete any project in 1 day!
Schedule your free in-home, no obligation quote today on our website! Mandarin speaking staff are available.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Awning windows, Bay windows, Bow windows, Casement windows, Double Hung Windows, Vinyl windows, Double Slider Windows, Single hung windows, Single slider windows, Fiberglass doors, Hinged patio doors, Sliding patio doors, Steel entry doors, Steel Insulated Doors, Storm Doors
SERVICES
Mandarin Speaking Staff, Window replacement, Door replacement
SPECIALITIES
Full house window & door replacement. Any number done in 1 day!
WEBSITE
https://thermobilt.ca/
YEAR ESTABLISHED
1997
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cheque, MasterCard, Visa
MEMBERSHIPS
SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
3 windows
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.