Top Line Air Duct Cleaning Inc.

They came on time, did a clean work, showed me how dirty some of the vents were before cleaning them, did everything with minimal disturbance. I was very satisfied with them.

I just finished renos and needed the ducts cleaned of all the dust. I called and Top Line was available the next day. They arrive on time, explained the process, and performed the job quickly and efficiently. They took a lot of care to be clean and not disturb the rest of the house. They sealed off all the vents completely. I would recommend to anyone.

Raza and his assistant came on time.He explained the proccess and worked very carefully around the things in my house. Lots of dust was removed from the ducts, and the air flow is much better now. I am very pleased with the job.

Margaux at Avenue Rd. and Lawrence

i called topline after reading there reviewes on this site i spoke with someone on the phone and they explaned to me the whole package and the price sounded reasonable for the service they were providing. they showed up on time and before they started the work they went over the package with me agian to make sure there was no misunderstanding over the phone. the two men who came to my house was very carefull,the house i just bought was over 30 years old by the look at the dirt in the ducts i don't think they were ever cleaned before. first they connect the vaccum hose in the outlet and cleaned all the outlet vents and after that they put the vaccum hose to the intake and cleaned up all the intakes and after they were done cleaning my ducts they checked my filter and it was filled with dirt and they recommend that i should change my filter every 3 months i appreciate that alot
they were very professional and i recommend this company to anyone whos looking to get there ducts cleaned thanks alot topline for the great job

After reading good reviews on HomeStars, I decided to give Top Line Air Duct Cleaning a call. Spoke with Shaun Friday morning, got an estimated quote and booked ab appointment for the same day. The team of two came early and were polite. Shaun took his time to explain the process and was opened to questions. They spent time taping up the vent openings for the vacuum and cleaned each vent opening. They also have a plug for each of the holes drilled in the vent. Overall, they did a good job of cleaning up the ducts.

I also got The Deluxe Furnace Cleaning service. The man cleaned the furnace well in no more than half an hour but I felt the service was not worth the extra $150, similar to what J&P in Leslieville felt.

I would recommend Top Line for duct cleaning but not the Deluxe Furnace Cleaning service as it didn't justified the price paid.

Thanks for reading.
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Update:

Shaun and I had a conversation on Sunday morning, he politely explained to me that the $150 also included the cleaning of A/C coils, not only the Deluxe Furnace Cleaning service. Shaun also advised me that their price is already lower than the other service providers and they take responsibility if any furnace, A/C parts breaks due to their cleaning. This would explain why he asked me to turn on the furnace or A/C to make sure it is functioning properly.

This is a misunderstanding on my part, I did not know A/C Coil Cleaning was included. I have changed my rating from an 8 to a 10.

Thank you Shaun & Top Line!

They showed up on time, did a quick and professional job (picking up a LOT more debris than the previous duct cleaners), and they were really nice guys. They double-checked vent locations. They even worked around the cats.

If you are going to get your ducts cleaned, btw, you only need to provide access to the vents -- you do not have to remove the covers. They will apply tape to block all intakes and heating vents, using a central suction tube from the truck outside the home to clean the entire system. (This may save you some time.)

I highly recommend this company. The men were on time, thorough, fast and respectful. They noted and proved that the last cleaner did not clean the intake ducts; had positioned the vacuum in the wrong place requiring two cuts in my ducts instead of one; and that one of the returns had been disconnected during the furnace upgrade we had 25 years ago. Unlike the previous company, what ever cuts they made to the venting they plugged and taped to prevent air leaks. The best part is they did a good job for half the price quoted by my gas provider, and contrary to other opinions, recommend cleaning my ducts only once every 2 to 3 years as opposed to once a year. There was a strong smell for the rest of the day from the cleaning product they used, but it was well worth it to have peace of mind knowing the job was done right. Thanks guys.

Sincerely,
Bev.

update added below...

Happy to come back and rate this company. These guys were friendly and professional, did a great job and were more than $250 less than Direct Energy for the same service. I stuck my head in my cold air return and checked it out with a flashlight and I fail to see how DE could have provided $250 more value.
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A couple of days after my cleaning I noticed a blanket of dark black dust under one of the vents in my bathroom. I left it there and called Topline to come and take a look. They showed up and said this was just from the dust that may have accumulated on the register itself. He took the register off and cleaned it, put it back and assured me it was clean. I put some register filters on this vent and waited. A couple of days later the filter is getting black. I called Topline to advise that the vent is still dirty and wanted to give them a chance to come back and clean it properly. They advised that it is clean and that the problem is just that my house is very old and the vents were never cleaned. They advised just to change the filters 3 or 4 more times and if it's stil happening to give a call.

The next day after my cleaning I was feeling a congestion in my sinus and lungs and I don't even sleep in that room! My wife had a headache, runny nose and sore throat. My son had a sore throat. Now about a week later my 5 month old daughter has a runny nose and can't breath through her nose. The scary part is that is HER ROOM!! A layer of Black dust has settled on everything in her room. We washed her blankets and have vaccumed her carpet numerous times so hopefully we got most of it out. But unfortunately we can't take the dust out of her! With 80-90 year old house which undoubtedly had lead paint on the walls at one point, who knows what is in that dust -AND IN MY FAMILY!

They're good guys, and a problem like this could have happend to any company (assuming they really even tried to clean that vent at all which I'm still unsure of), but it's all how you handle it when problems occur -and for that they receive a failing grade. Looks like I should have spent another 250 bucks and gone somewhere else.

*************FINAL UPDATE*******************

After my update the guys decided to come back today and clean it again. They powered up the vacuum and went to work on the trouble spot. I got a bit dismayed that they didn't bother to close off all the other registers as they had done the first time thus ensuring that there was maximum suction for the trouble spot. I pleaded and so they closed them and tried again. I watched closely and I discovered that the suction at the trouble spot was very low -lower than the other areas. This is most likely the reason for the dirt remaining in this section of pipe. Being an old house (which they reminded me of 10 times) it likely has many holes in the duct work. It turns out it has more to do with my old leaky ducts than doing a poor job. ...but there were things they could have done to improve suction on this spot and I wish they would have either known how or been more willing to do it. As an exmaple they could have not only taped the other registers, but they could have adjusted the main damper so as to direct all of the suction to the proper area ...something I suggested. They're good guys and I'd recommend them to anyone with a new and straight forward duct system -anything that doesn't require problem solving.

My 35 yr old home underwent some serious renovations, including resanding of some hardwood floors. Along with a new baby along the way, I was quite concerned about the dust in my air ducts. I called Top Line early am and they gave me a quote over the phone, and if I had decided to do the entire home cleaning package (i.e furnace coils, A/C, central vac) then there would be an additional discount. They also offered to come the same day, since they were doing another home in the area.
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Their team consisted of one senior member, and 2 other assistants (the senior fellow was directing the others). Unlike the previous duct cleaning I had with another company in my previous home, Top Line pre-taped all of the ducts with a theory of blocking air flow only to the desired duct to maximize suction (and also to prevent dust from flying out). Whether it works or not, I'm not sure, but at least it's extra effort I don't mind having. I also noticed later on that there were some additional plastic plugs in the basement duct work near the furnace that didn't seem to be there before... I assume it's for easy access to the ducts for future cleanings (no one mentioned about it to me). They spent a total of 1.5 hrs on my 3000 sq ft home, and tested all equipment was in proper working order before leaving.
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Overall very happy with their service, price wise seems to be standard amongst all the companies with a slight discount if you have more cleaned. My neighbor also decided to go with them as well, after seeing them do my home.

Top Line Air Duct Cleaning was great. The team of two were very respectful of our house. Small things like removing their shoes without asking was much appreciated. They explained in great detail how they cleaned the ducts from top to bottom. I was very happy with the work and how fast they performed their job. They are recommended vendors.