Thank you for your valuable feedback, we're pleased to serve you.
- TouchWood Movers Team
Thank you for your valuable feedback, we're pleased to serve you.
- TouchWood Movers Team
Thank you so much for your valuable feedback, we are pleased to serve you.
- TouchWood Movers Team
Thanks for your valuable feedback. We're pleased to serve you.
- TouchWood Movers Team
Thanks Elsa for your feedback. We would like to address all the issues that you mentioned. First, the movers came half an hour late as they had to take extra precautions at the yard amid COVID - 19 concerns in regards to personal protective equipment. Secondly, we did inform you multiple times that the load we were to take along with yours to Montreal was cancelled, so the price would be variable depending on whether we find another load or not. Also, we eventually charged you $1100 plus HST from Mississauga to Montreal for a complete apartment which is below the market price. Thirdly, the cabinet was part of the fixture, the movers didn't want to risk breaking it while dismantling. Few of the items were also not mentioned when asking for quotation. At the unloading, there was no elevator, but the movers didn't complain and everything was put in the desired place. Also, the staff sounded impolite as they asked the payment before unloading which is part of the company policy also mentioned in terms and conditions on our website. If you're still unhappy with the way we dealt, we deeply apologize for your inconvenience and strive to be better.
Thank you for your valuable feedback. We are pleased to serve you.
- TouchWood Movers Team
Thank you for your valuable feedback. We are pleased to serve you.
- Touchwood Movers
Thank you for your valuable feedback. We are pleased to serve you.
- Touchwood Movers Team
Thank you for your valuable feedback. We are pleased to serve you.
- Touchwood Movers Team
At TouchWood Movers, our mission is to make sure we are able to alleviate the moving stress off of the customer by providing top quality service without burning a hole in their pocket. We try to touch hearts with our craft, dedication and congeniality.
10 THINGS TO KNOW ABOUT US:
1. We DO NOT bill you for the time covered from our office to the Pickup location and from Drop-off location back to our office if you're moving within GTA.
2. We provide complimentary mattress covers.
3. We dismantle, pad wrap and assemble all furniture items. We provide extra care in handling all delicate and fragile items including but not limited to glass items, mirrors, marble tops and other antique furniture.
4. We're fully insured. Please go over Protection Plans mentioned in the Terms & Conditions on the Website.
5. We provide complimentary wardrobe boxes. (If ordered beforehand)
6. We follow a strict cleaning schedule of all our trucks.
7. We move all kinds of appliances, pool tables, hot tubs, gun safes, pianos and exercise equipment.
8. WSIB Insured Movers (Clearance Certificate available upon request).
9. We provide free in-house estimates.
10. We provide packing services of kitchen, bedrooms and all other types of items as well. We also provide packing supplies like boxes, totes, packing paper, bubble wrap, tapes, etc.
