Appliance Canada

Are these deceitful, disingenuous business practices or do all appliance stores do this?

I'm trying to resolve 3 issues with the customer service manager of a major appliance dealer, but to no avail, even though they confirm the sequence of events.

After purchasing several appliances from them, a fridge, microwave and stove from Appliance Canada still are an issue. I have now been waiting over 8 months to receive the stove and microwave. The delivery of my fridge was completed within a reasonable time period, but the company contracted by Appliance Canada to deliver the fridge, dropped my old fridge on my hardwood floor and damaged the floor. I reported the incident immediately to the appliance company, and we had a few communications and they assured me that the insurance would be able to have situation rectified. Since that time, Appliance Canada has backed off their promise, and they informed me that they have ceased doing business with that cartage firm, and it was my misfortune and there was nothing that they were prepared to do about it.
So much for customer service or protection of your valuables. I was waiting for the microwave and stove for over 8 months. In late September I received a call that all remaining appliances were available for delivery. I said "great" and we agreed upon a firm time for the beginning of October for delivery. Subsequently I found out that it was the practice of this store to give appliance to the next customer on the list if they would take possession sooner, even though I had a firm confirmed date for delivery. As of 3 weeks ago my microwave was delivered and thankfully my original contractor was gracious enough to install the microwave as part of his contract even though he had to disrupt his current project. FYI I had called before this to see if Appliance Canada would be able to install the microwave. I asked for a call back and did get a call back 3 weeks later instead of within 48 hours. When I voiced my concern and disappointment to the customer service manager at Appliance Canada, not only was he reluctant to accountability or responsibility, he was always retreating and referring to " I have to discuss with my manager" but now 9 months after my contractor has finished, I am going to have to pay him to return again to install my gas stove if and when it ever comes. When I went to Appliance Canada, I was under the impression I was dealing with a professional company who had a reputation for avoiding potential problems, not being the problem. Sadly this is my ongoing experience with Appliance Canada.

Terrible Customer Service
This company does not care about your satisfaction or treat you as a valued customer.
My dishwasher was delivered damaged with a crack and dent to the back corner. Because I was told it was only cosmetic and that there were no other ones of that model in stock and a several month wait for another one, I decided to take it. I called the store right away and sent pictures and was told I would receive a discount once it was installed and I was sure it was working properly.
When my contractor went to install the dishwasher, he noticed a crack in a part at the end of the water hose. I sent a picture of this customer service and was told that this was only protective housing and was to be removed. I expressed my doubts as in the installation instructions, it shows the hose installed with this so called housing intact. I also said it didn't look removable and was told to just take a screwdriver and pry it off.
Because I felt uncertain that this was the truth, I called Bosch. They said they would send a repair person to verify. The repair person was shocked and said this cracked part was essential and he ordered a new hose. Thus, I was spared from damaging my machine further if I had followed the instructions I had been given.
I called customer service back to inform them about what happened and ask again for my discount. I was told that now I was with Bosch, they would not deal with me.
My impression of this company is that you can't trust them to make you a satisfied customer. They don't honor promised discounts for damaged goods and will give you wrong information about your appliance.

bought fridge in February of 2021, should have delivery in June, lots of delays, final delivery date sept 17/2021 delivery claimed they were at our house at 8:51am on friday sept 17th 2021, my wife was at home claimed they called which is a not factual, salesman was very good, but the company's service leaves a lot to be desired. would not recommend them.

The sales people were great, however, after you order and pay for the products, the service goes down the tubes. You cannot get through to the company. There is a receptionist, who never answers the phone. You try to get through to other extensions and no one picks up the phone.
There is no end to end service and no one cares who works there.

I even left a message with a manager Shane, who never bothered to call me back.

Terrible service. Go to CAS instead.

Sales is fine, but lord help you if you need after sales support.

We bought a Kitched Aid dishwasher with an extended warranty less than two years ago. The dishwasher started leaking over the weekend.

I have called Customer ‘dis-service’ twice today. On both occasions I was left dangling on the queue for about 40 minutes, and then the line was disconnected.

I have also tried getting g through to anyone who will answer the phone, including our original salesman and the receptionist at this store. Nobody picks up a phone to answer. I have left messages explaining the situation. There has not been any response.

We have really appreciated dealing with you and Castlefield store staff over the past year. Although our Renos are all complete now, we will not hesitate to recommend you to anyone who might be interest in the future.

Sally L

Received excellent service during the acquisition of kitchen and laundry appliances. It was not easy trying to purchase kitchen appliances during COVID. However, Larry and Charlie from Appliance Canada, Castlefield store, guided and helped with the choices available while we were busy dealing with our kitchen and bathroom renovations. We had to put our order on hold due to COVID but when our Contractor was able to start work again, we were in touch and were able to reinstate order and delivery. Barbara

Barbara

Don't go here. They up sold me on a $5000 fridge that broke down in 5 months. Their relaxed style of not caring will really make you mad. Avoid the headache and stay away from these heartless people

After researching and visiting a number of stores to compare dishwashers, I called Appliance Canad. Iknoew tge model I wanted so I spoke to Larry and was told they could match the prices I had been quoted elsewhere and offer free delivery. The company could coordinate installation fir another $200. Since I had read some disturbing reviews from other companies I mentioned my concern to Larry and appreciated his honest answer that all companies got some poor reviews. Since the white door model I wanted wasn’t in stock, the delivery might be delayed a bit so his advice to me was to think about it, and that he was working all weekend. I placed my order later that day.
The delivery department called to check a few days later and my machine was delivered in perfect condition just as promised. As I closed my front door tge phone rand and the installer said he could be at my place in 20 minutes! Everyone I dealt with was polite and straight forward. The pricing was comparable and the service excellent.

Please do yourself a favour and stay away from Appliance Canada.
I ordered a bbq and cover. They called me and set up an appointment for delivery.
Bbq was delivered but no cover, that's when the problems began.
Called everyday starting Friday, Sat, Sun, Mon, Tues, Wed,Thurs.
Left messages every time I called, all to no avail. Called customer service too. All they did was to pass the buck.
They don't care about the customer once they have your money.