Mermaid Pools And Hot Tubs

Thank you so many much to Roxanne for all your help,you made this purchase easy for us. We went in to get information and you sold us pool.The process was so easy,you were able to set us up with all the contacts we needed to get the pool installed. PS the team that installed the the pool were fantastic. As was the electrician and the water guy. Keep up the great work and thanks again.

Everybody from my initial salesperson to the ladies that scheduled my delivery and set up to the incredible installation crew created a very easy transition into our new pool.
Well done and thank you.

I purchased a pool from Mermaid through Martin Molla at the Ogilvie location, it was a pleasure dealing with him, professional, helpful, answered my questions and concerns, even on his day off. 5*, I will definitely deal with them again. Thanks again Martin, we sure are enjoying the pool

Wow. What a service experience! From the first contact expectations were exceeded. From the way Phil Mcknight looked after our needs to the delivery process and install Dominique took over where Natalie in deliveries left off.with the install crew being second to none. no matter who you dealt with it was like dealing with the owners. Outstanding.

Just recently purchased a new hot tub from Mermaid, the overall experience on sales and delivery service are very good. No pressure on sales and the delivery was on time. Definitely recommend to other people who are interested to purchase a new hot tub.

Received excellent service from Dominique at Mermaid Pools when ordering and installing our above-ground pool liner. Dominique was always punctual and helpful. Overall... we are extremely satisfied with her service.

I bought my hot tub at Mermaid Pools and was very satisfied with their service. They where knowledgeble and friendly. They always add the answers to my questions. I would recommend to anyone.

At time when customer service is often mediocre at best, Dave and his team at Mermaid Pools Ottawa went above and beyond to provide the best service before, during and after the sale. Thank you for our awesome pool!

The installation and product were very good.
The builder was very respectful of our property as well as the connected neighbor.
Small issues with technicians knowing how to set up control panel

Dominique and staff at The Ogilvie store were very courteous and were available whenever a question needed answering. Installer Martin did a wonderful job with the pool and retaining wall. Great job!