Countertop Depot Inc The

I came into their showroom in Guelph with my wife wanting a quality solid countertop. The staff helped me with the style. I had to change the scheduled appointment. They quickly called me back with another appropriate time. The installers were friendly, helpful and very respectful of my home. All in all, the staff at Countertop Depot listened well, were responsive to our needs and took great care in installing our counter. We look at our kitchen every day and are more and more impressed with the way it looks. I wish all contractors were so easy to deal with.

This is the note I sent to the owners - "Your three installers completed their work this morning. Unfortunately, it was not without incident. They damaged one of the walls, which will need to be repaired. They used an acrylic latex sealer instead of silicone, which will need to be tended to. And there was debris left on the floor which was surprising given they brought a vacuum cleaner. They were in and out of my home in about an hour. Maybe they had a busy schedule today, but most of these issues could have been avoided if they just took a little more time and a little more care.

Although none of these issues are major, they all add up to a not so positive experience. As well, I will now have to carve out some time to tend to these repairs, which I never expected I would have to do. With this in mind, I would appreciate it if you would consider some compensation for this experience. Thank you."

The owner called back within a few hours. Much to my surprise, they didn’t call to express their appreciation for my feedback and offer some compensation. Instead, they immediately launched into an explanation justifying why the damage was done and defending their position. They did offer to come back and attend to one minor fix, but that repair would only have created more work for me in the end. After spending over $6,000 with this company in the last few months, this minimum level of customer satisfaction and/or customer appreciation was shocking to me.

After purchasing a new home, we replaced all of the bathroom counters at Countertop depot. We hired a company to professionaly paint the house and had them wait to paint the bathrooms until the counters were installed. The original install went well, but a few days later, we noticed a misprint in 2 of the counters. The owner came out to take a look, appologized and said they would take care of replacing the counters. After stating a worry that the newly painted bathroom walls would be damaged in this process, we were told they would take care of everything. After the new install, the walls were of course damaged. We called them to discuss them buying a quart of the paint that we needed to do touch ups (which we were told they would take care of). My husband was met with a VERY angry and rude person by the name of Melissa (owner) who yelled and even hung up the phone on him when he was very calmly discussing the situation. They finally agreed to pay for the paint if we went out to purchase it, but not without much unnecessary rudeness, multiple conversations and phone calls. WOULD NOT recommend dealing with this company. If anything goes wrong, their customer service is awful and they are extremely rude and unprofessional. Buyer Beware!

Used them before very happy, even recommended to others, we moved to the VBA and hired them to duplicate the counter top we had before, unfortunately they dented our brand new fridge. We understand things happen, but Alan would not call us back or come out to view the damage. Very very poor customer service! We left two messages and even took in a letter. We are going to tell everyone do not use counter top depot!

The Countertop Depot was exceptional to deal with! Ingrid is the best..she is very polite and helpful at making suggestions to match existing kitchen cabinets and current trends. I have used this company since 2005 for 3 different properties and projects. They have always communicated if they were going to be late or able to do a project early if there was a cancellation. I have found their prices less than Home Depot and better quality.

Thius store is always closed, even when the hours say they should be open, they DO NOT return phone calls or answer their phone when you call. They are rude and hard to work with. I would NEVER recommend this company to anyone!