Custom Granite & Marble Ltd

We were looking to replace our existing countertops with granite. After researching and getting quotations from many companies we started visiting each of the showrooms. Custom Granite had full slabs of granite in their back storage area available to look at and 12"x12" samples to actually take home to view. Many of the installation companies have no granite on site, just pictures or samples on the wall. It was nice to be able to take something home to decide upon. We went with them in the end, the guy doing the templating was there within a few days, and the installation was complete within two weeks. Installation went well, and we are extremely pleased with the end result. No hesitation in recommending them.

We searched extensively for a company to help us with our new countertops. After receiving about 10 quotes, we decided to go with Custom Granite & Marble. Shea was professional and courteous right from the start. She offered to price match another competitor's quote and also customize our edge detail. I had some concerns after reading some negative HomeStars reviews, but Shea gave us their side of each one, so that we could get the full story. This was extremely helpful. Their scheduler, templater, and installers were all very professional & meticulous. It was very obvious that their installers are extremely good at what they do, and take pride is doing such great work. They also protected all our floors and cleaned up after themselves. The final outcome is a beautiful new countertop, with no hassles along the way. Thanks Shea & team for helping make this such a great experience.

I was referred to Custom Granite in Stoney Creek by my parents who have purchased granite for 2 of their homes.

I had an excellent experience with this company. From the moment I walked in their showroom to the minute my counters were installed, I couldn't be happier. The attention to detail was great - the counters also fit perfectly and were exactly what I wanted.

I will definitely be going back for my next kitchen!

Big thanks to Mike Card and his team for helping me create the perfect kitchen!

Ou family did the kitchen, 4 bathrooms, and a bar top. Sales reps are very friendly and honest. I got straight forward answers, actual square footage, and no hidden fees. Instal was done in 7 days. Crew installing was clean cut and polite. No mess left behind. Too many choices, we had a hard time picking colours, but the sales rep gave good advice. Bring your door and tiles. It helps.

When I started looking at doing my kitchen and bathroom, I asked around to my friends and co-workers that had recently had their kitchen done. They had gone to Custom Granite and and said that the time line and service was great. When I got there, I was warmly greeted by the receptionist and I received my quote right then and there. No waiting for someone to call me in a couple of days. My sales rep (Jen) was very friendly and knowledgeable when describing the difference between Quartz and Granite and answering any other questions I had. The templater that came to measure as well as the installers, was very nice and friendly and worked very professionally. Thank you Custom Graite for the beautiful geanite as well as excellent service. I love my kitchen and bathroom :)

For the last 3 months I have been searching for a material called Super White Granite. This material is rare but I found it in Toronto and at Custom Granite in Stoney Creek. The sales rep at Custom Granite informed me that this material was softer thank most granite and you should use caution because it scratches and could etch with acids. When I was in Toronto I wasn't told anything about this material other than it was amazing and all the famous designers use it in there kitchens. My wife and I have 3 kids and use our kitchen everyday. I'm so happy I was told about Custom Granite because I got the correct information to make an educated decision. We ended up going with the Super White on our island and Caesar stone Concrete on our perimeter which is our prep area now. I recommend Custom Granite 100%

Fantastic experience! After owning our home for 17 years we ventured in to a total kitchen/dining/living room renovation. This was our first renovation and having little experience with choosing granite the owner picked our granite that has far exceeded our expectations. He had MANY great suggestions and we ended up purchasing our stainless sinks from them as well. They came the days and times that they booked with us and were courteous. A few other staff members that we happen to have interactions with were also VERY helpful. I wish I could post pictures! They even lined the built in dog dish area with granite! Completely over the top!

HORRIBLE!! I am in the design business and I did a complete home renovation, so I have extensive experience with contractors with zero concerns. This company first sent out a contract templater who got the layout wrong. Upon installation, I notifed them immediately and they admitted it was their error and would rectify it. However, instead of making my counters from new granite slabs, they tried to fix the original slab and it was a hack job!! It then took over a week, a threat to revoke payment, and we had to drive out to their location to get a response. The owner finally came to my house and said the job was "not that bad" and told me that I reminded him of his wife with my complaints. They originally promised us excellent workmanship to justify their high prices and we received the extreme opposite. The owner said he wanted to rip the counter tops out of my kitchen so he didn't have to deal with me. I am not embellishing his statements, this is literally what was said to me. We had been weeks without an oven as we had to disconnect our gas, and he could not care less about our inconvenience. He offered to do an on-site fix with grinders which would create an huge mess with dust, not to mention a refurbished product, so we refused. He finally agreed to replace my countertops when I would not relent. He literally laughed at my request for a discount/compensation for our troubles. In all my years of design and renovations, I have never experienced anything quite like this fiasco. However, I have shared my experience with all of my colleagues and clients, to spare people from having a similar horrible experience with this company and their third party contractors. I hope this helps.