basement waterproofing, stone and concrete work
- Approximate cost of services:
- $20,000.00
- Company Response
In repose to Ann & Amy, Queen West
We were hired to do external waterproofing left and right sides of the home and stone and concrete work at back of the home. The contract was negotiated and signed by Ann (mother) on behalf of Amy (daughter). As the waterproofing work was being done the customer was kept informed and she (Ann) was on the site most days. Upon the excavation we found that both the left and right sides were in poor condition. The right side did not have footings and Ann was informed of this. Accordingly extra concrete had to be used to correct this and extra cement blocks had to be installed on the left side. All of the work was done according to code.
In the rear yard the work took longer than projected due to Ann’s interruptions as she was constantly changing how the scope of work should proceed and how we should do our work. This constant interruption by Ann caused confusion and loss of time and money. She could not comprehend that she was not our only customer and the workforce could not just be manipulated at her whim.
When the work was completed and we asked for payment she refused and claimed that we had not done the work according to her satisfaction being two small items that we offered to rectify.
We have made numerous attempts to do so; however Ann has refused for us to return to rectify the two items to her satisfaction and instead has released her frustration with a damaging review on Homestars. We have been in business since 1958, have very many satisfied and repeat customers and stand by our work.