Private User reviews Ottawa, ON Joined 2015/10/27

0/10

Windows & Doors Installation & Service review in Ottawa

10/27/2015

Poor service and sales staff. Job only partially completed 3 months after taking full payment. The only thing done quickly was taking the down payment.
Definitely stay away from this company.

Job Price

Approximate cost of services:: $5,200.00

0 of 1 people found this review helpful.

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Dawna from Fergus

1 review Fergus, ON Joined 2014/05/20

1/10

Fergus

05/20/2014

Golden Windows installed beautiful wood windows but some started to rot within 5 to 10 years. They charged $40 to do an assessment and charged full price for replacement - definitely not worth the cost for an inferior product.

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Job Price

Approximate cost of services:: $22,000.00

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Company Response: We appreciate your feedback; however we would like to point out a few things related to your post. You purchased these products in 1999 (15 years ago) and stated that they began to “rot within 5 to 10 years”. Had you contacted us when you first noticed an issue, the units would have been within our warranty period and we would have been able to avoid the level of issues that were ultimately incurred at no or little expense to you. Since the warranty had expired when you contacted us, we do have a $40 charge to perform an assessment. Had you decided to proceed with the suggested repairs, the $40 is deducted from the total cost of the repairs, which was approximately $2,200 not $22,000 as you reported, allowing the assessment to be completed at no charge to you.
Our assessment of your windows did indicate rotting, which is generally the result of lack of interior and exterior maintenance. Windows are like all other consumer products and require general service and maintenance or at a minimum, a visual inspection and operation performance check to ensure the longevity of the product. Repeating the above statement – had you done this and reported it when it originated, you would have been within our warranty time frame.
We respect your opinion; however we wholeheartedly disagree with it. Our products are used all over the world and quality and service are the cornerstones of our company. We take pride in providing Golden Windows and Doors to the new construction and replacement markets that have proudly used our door and windows in their homes up to and including multi-million dollar estates for the past 53+ years.

Kay Oh from Ottawa

15 reviews Ottawa, ON Joined 2012/11/22

First Review

6/10

Supplied and installed entrance door and all windows

Windows & Doors Installation & Service review in Ottawa

11/26/2012

Golden Windows is a little shop on March Road that will be easily missed if you are not paying attention. Having never been window and door shopping, I wasn't sure what to expect. Once I walked in, it looked a little disorganized but it gets better once you past the first few feet of the store. They have some samples of doors and a lot of catalogs to see what fits you best. The staff is particularly helpful. I wanted a double door entrance door for the extra width, but I didn't realized there would be so many choices (i.e., 1/4 glass, 2/3 glass, full glass). I liked one of the patterns, but wasn't sure if I wanted to splurge on the full glass or just the 2/3 so the staff member offered to show me what it looked like by taking me the only person who had this design in full. This extra step helped me decide to just take the 2/3 glass. It worked out great! They are flexible in payments. I had to put down 30% on my credit card, I believe, and then paid pull later on. Once it was delivered to be installed, they came and did their thing.I had a screen ripped a couple of times, though not sure if it came like that or one the guys working on my house got a little aggressive. They exchanged it, but it took a couple of months though. They said they hadn't put the order in for a replacement and not sure why it wasn't put it in. We eventually got it. I wished they would somehow seal the windows a little better, though. I can feel the cold air drifting (my house face against the wind). Also, make sure your subcontractors don't damage the casing or the window, because Golden Windows will not change it up for you. We had a huge crack around the plastic/metal and they said it was not their responsibility. Overall, nice doors and average windows, but onsite service could be a little better.

Job Price

Approximate cost of services:: $27,000.00

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