Great Northern Insulation

1 wanted the job done in a hurry as I was going on vacation. There was a cancellation and they were able to do it the next day.
The workers cleaned up my house before they left and also the lawn where insulation spilled because of a hose breaking.
I would recommend this company highly.
Linda Chrysler

Highly reco Great Northern Insulation, at my project, everyone give me help, Aaron, crystal, Andrew, Alex(working overtime on sit)l , thanks your guys very much, Very Professional, project pass city inspection (insulation and fire separation), definitely i will contract your guys again for next one. Thanks

I began a project to renovate my garage, bathroom, and adjoining walk-in closet. I had a few spray insulation companies come in and the reason why I chose Great Northern Insulation was Aaron.

Aaron was great to chat with, and to go over the project. He even came by a second time when I informed him of the projects expansion to include a bathroom and adjoining walk-in closet. Aaron was the only person that informed me that I would need to be out of the house for 24hrs to let the smell/toxins from the insulation spray dissipate.

The biggest issue I had was with scheduling. Just before signing the documents and sending the deposit, I asked for a specific date and time. After speaking with Aaron, he suggested I call the Head Office to confirm availability. After speaking with Head Office, they confirmed they had the date and time available; therefore, I signed the documents and sent the deposit. I made arrangements to ensure that everyone was out of the house and staying elsewhere from the start of the work and for a minimum of 24hrs. However, just as we were coming to the start of the work, I got a confirmation email that was three days earlier and some random time. I had to call the scheduler and informed them that was not the time that was agreed upon and I had made arrangements for everyone to be out of the home for the necessary timelines. Scheduler was not aware of the agreed timelines, but was able to confirm the correct date and times.

Sadly, that was not the last of the scheduling issues. Less than 24 hrs before work was to begin, I was sent another confirmation email and it was an afternoon time instead of the morning time that was agreed upon. No one was answering my calls and I was forced to make additional accommodations. Lo and behold, when the crew came the next day, they came earlier than the confirmation email time but still later than the agreed upon time. In friendly chit chat, I learned the crew came from an earlier job that was small and was told that they could not come to my location earlier than 11am. The scheduler had double booked my time slot and screwed up all my accommodations for the day.

Sarah and James were great and empathetic. However, after they had finished and left, the spray insulation didn't expand and fill everything, which created gaps. Gaps large enough to put my finger through, which means large enough for rodents to pass through. One area, an entire joist wall was missed, which made no sense as it was facing outside, so it was a necessary section; another area, just above the garage and below the roof, there were large gaps, perfect for birds to nest in. Throughout the joists, each corner was not completed and in the middle of the garage each joists cross section was empty. Oh, and a large cardboard was left on top of my veranda ceiling to catch falling spray foam.

With the aforementioned gaps, I had to contact customer service. Aaron provided me the email to reach out. BUT no one replied after a week! This whole time I am unable to put up drywall because the insulation was not completed. This was a huge delay, knocking my timeline for a new garage door to next year! (Garage Doors take 6-12 weeks to be delivered and installed. Verified by multiple garage door companies.) Nonetheless, when I contacted Head Office, they saw the email and requested more photos. When I provided additional photos, showing the missed sections and gaps, I was told the scheduler would get back to me.

When the scheduler got back to me, they sent an email asking me to confirm times for Monday August 7th in the am or afternoon. When I confirmed the date, I suggested any time in the am or afternoon worked. No response back. Come Monday, I wasnt even sure if anyone would come by until I was looking out the window changing the curtains.

Showed the new crew what was missed, including the big cardboard sitting on top of my veranda ceiling. They removed the cardboard and got started on the gaps. After getting started on the larger gaps, their spray gun jammed! Only one of the two chemicals was coming out, which stopped their work. Your trucks should have additional tools for such a scenario.

What I give credit to GNI is their ability to make things right. They stood by their work and if it didnt come out to how it should, they ensured to come back to fix the issues at hand.

Always call, as it is more direct and active. Email is too passive and indirect.

Jermaine and Harpreet were efficient and professional. I would highly recommend them and use them again in the future. I enjoyed their friendly disposition and cleanliness.

I hired Great Northern a few years ago to blow insulation into my attic. Alex took care of us. Just last week I reached out to Alex again for what we thought were condensation issues in our 1st floor. Alex provided us free consultation that saved us 1000s. We appreciate seeing companies like this still exist.

We hired Great Northern Insulation and couldn't be happier with the outcome. We had a stairwell that was quite high and couldn't possibly reach to insulate it ourselves. We were ignored by many companies, as the project wasn't very large. Great Northern Insulation was the first company to send us a quote and also came in much cheaper than anyone else. The job was completed by Jordan and Brian within a week of booking. The guys showed up on time, they knew what they were doing so the job was well done, and with no mess left behind. I couldn't recommend them more!

The owner of Classic Products Roofing Systems, Daryl Brubacher recommended that I contact Alex Kopperson from Great Northern Insulation to resolve a chronic leak from our attic.

When Alex consulted with us during the winter, he spent a great deal of time carefully inspecting our attic and agreed with Daryl's analysis that we had a ventilation problem in addition to insufficient insulation.

Today, Jermaine and Harpreet arrived punctually to carefully prepare for the work we had scheduled. They were polite and caring. For instance, they asked about the history of the leak to ensure that they would double check any problem areas. As well, they pointed out a couple of spots of concern and spoke with Philip Teperman from PTM to ensure that the ventilation was ideal. (Philip's work was superb).

Jermaine and Harpreet were neat, hard working and professional. They scrutinized the attic in the same manner as Alex and took their time to give us the best possible result and end our water woes.

I would like to thank these two fine gentlemen for being conscientious and for improving the heating and air conditioning efficiency in our 1950s home. We couldn't possibly be more pleased.

I have GNI spray my drive under garage this week, the installers were early, they spent extra time ensuring that the area was covered in plastic to protect the other areas, they were thorough and made sure that we were all on the same page before starting. The garage was cleaner when they left than when they arrived and the quality of the work was excellent.

The insulation used by Great Northern Insulation is of exceptional high quality, compared to the old insulation that I had removed. The tradesmen (Phil and Matt) were professional, skilled and courteous. They left my basement tidy, by removing left over work materials. They were able to insulate my entire basement within half a day. My basement looks and feels brighter and warmer. I highly recommend this company.

Jermaine, Harpreet and Heui were courteous guys and completed the job in a very professional way. They covered the working area very nicely and cleaned up well after the job is done.