Sunnyside Window Cleaning

I have used this company a few times for window and eaveatrough cleaning without incident. But after their recent window cleaning, I had to call the company four times to remove the signage they left. In fact, I had another sign which they left the year before, which I had called to have picked up which also wasn't. Each time, the rep would say they will pick it up and then I would get home and the sign was still there. I spoke with one of the owners today who said he felt my review was dishonest. I think that customer service doesn't end with the job, the after care which involves clearing of any materials affiliated with the company isn't done with satisfaction, that affects the overall customer service. If one of the two reps I spoke with had told me that the sign can't be picked up, just throw it away, I would have been even happy with that but no one did. The fact that I had to keep calling them felt like I got a run-around. I feel that the overall experience was not positive and the company just didn't care but speaking with the owner today tells me they are trying to correct this problem.

Sunnyside cleaned my windows last week and although the job they did was ok, I was very disappointed with the customer service. I was quoted $300 over the telephone and agreed to have the windows cleaned. I came home to find a bill for $390 plus tax (less $5 for a window they couldn't reach).
When I called to point out the mistake, they told me I was wrong. It is very poor customer service to ask a client to pay nearly 30% above the price they expected. After a long telephone conversation they charged me $350 - not even splitting the difference.
Poor customer service leaves a very bitter taste and I will not use Sunnyside again.

This company is extremely professional. Excellent service and follow up. Wish we had more work for them!

I hired Sunnyside Window cleaning to clean the interior and exterior windows of my house. I paid extra ($80) for them to wipe down the metal capping on the outside as it had a lot of dirt on it, along with cleaning the screens inside. They were the highest quote I received out of 3 companies but had heard good things about their work so decided to go with them.

On the day of cleaning the workers called and asked if they could come by an hour early as they had finished their other job sooner than expected, no problem at all as I was working from home. It was a 3 man crew and I have 16 windows on my house (mostly medium sized). There was ZERO attention to detail paid while cleaning the exterior flashing of the windows--still lots of dirt left, even though I paid extra for this. Their idea of cleaning was quickly wiping over it with a damp rag. Second, there was a lot of dirt built up in 4-5 of the window sills--clearly visible. They did not even touch those parts. When they were almost finished after 45 mins ($400 for 45 mins work????) I did a quick walk around and noticed that 2 interior windows were missed, 1 screen and the basement window had not been touched. Alerted them of this and they went back and did them. Again, they forgot the basement window. Finally, I went down there with the guy and he looked at me and said "done". I opened the window and there was dirt everywhere. His reply was "I had nothing to clean that up with"--meanwhile a shopvac was sitting 2ft away from him.

The job took them a total of 1 hr and 10 mins. After they left I went around to 6 of the windows that still had a lot of dirt and had to thoroughly clean all of the dirt they had left. You could tell they were in a HUGE rush and wanted to get in and get out, why do you think they were 1 hr early getting to my job? When I pay top $$ for a service I expect to get what I pay for. Sunnyside was a major let down.

The cleaning team did a fantastic job. Both men were diligent and proud of the work they performed. They were pleasant to deal with, respectful and worked quickly. Have used this company for many years and will continue to do so Great work!!

We are very happy with the quality of work done at our home The guys were very professional, detailed and thorough Our windows are sparking clean!!

Excellent work, timely and pleasant workers . Good communicators and the work was performed to my satisfaction.

Mitch and Alos did an outstanding job. The eaves are no longer blocked and all the windows are sparkling, even the windows on the third floor that other companies and technicians said were not reachable. Thank you Mitch, Akos and Sunnyside

Crew arrived on time. Confirmed work request. Polite, tidy, provided extra service. Asked if we preferred to be invoiced or pay upon completion. No pressure.

The appointment was easy to schedule. I received a phone call the day of the appointment saying the team could come earlier if that was acceptable. I had one of the same members of the team from last year. They were courteous and respectful and did the job well and quickly.