Durabuilt Windows & Doors

Had a sales person out and he was fantastic, however approximately 5 years down the road the windows became cloudy,first only one than the rest. We contacted Edmonton branch and we told that we have to have them replaced. These we all paid for once and don't think I should have to do it again. If windows are the unsatisfactory that the gas leaks out, maybe you should get out of the business. Terrible company. Watch your back if you hire them.

I am writing to express my sincere gratitude for the outstanding job Rian and his team did on the recent window installation project. Rian and his team were very professional, and skilled.

From start to finish, the work was carried out with the highest level of craftsmanship. The quality of the windows and the precision of the installation have exceeded our expectations. I am particularly impressed with the meticulous alignment and sealing of the windows, the efficient and clean worksite, and the way he addressed and resolved any challenges that arose.

In addition to the excellent work, I want to acknowledge the exceptional teamwork displayed throughout the project. The coordination, communication, and collaborative effort among him and his team members were evident and contributed significantly to the smooth execution and successful completion of the job.

I truly appreciate the effort Rian and his team put into ensuring that everything was completed to such a high standard and on time. It has been a pleasure working with professionals who take such pride in their work.

I wish to thank Rian and his team for the great work and for being a part of a team that clearly values quality and customer satisfaction.

Joanne & Jake Siemens

Rob, John, Bojo, Warren, Roman and I forgot one name (sorry), went over and above to complete a large residential project to satisfaction. With special thanks to Rob, who saved the day a number of times leading up to and on the day of the installation. Rob was always easy to reach, responded swiftly, solved issues effectively, and was hands-on. Much appreciated guys, thank you!

Had a large picture window and garden door installed in 2012. Had a problem with the blinds in the Garden door they would not go all the way down. Called for service under warranty and Durabilt came and replace the center glass with the blinds has worked perfect since. The picture widow is flawless, When it is time to replace the windows I will go back to Durabilt

Horrible customer service. The sales employee Ryan was excellent at his job and thats why we were confident that we would have a great experience with Durabuilt however then we encountered problems and supervisor and manager Jeff and Jacob were both horrible. Went behind my back to a window cleaner and wouldnt pay them to complete the job and said see if she notices. I got told by management that it was none of my business and that I was being unreasonable. I am still shocked at how I have been treated.

Moved into my 2009 house in 2013. Within 2 years two of the main picture windows had become cloudy. Durabuilt Saskatoon was the supplier of the windows. They replaced the windows but I had to pay a large portion. Every 2-3 years since different windows have needed replacement for fogging and I have paid with a slight pro-rated discount. Currently there are still over 20 windows in my home that have lost there gas and have fogged. When I contacted them today I was told no more pro-rated and they will no longer install them because the original purchase of the windows did not include installation. I said I would pay for installation and just wanted a quote, but I was told policies have changed and they can no longer help me. Poor windows and poor service.

I so wished I had read these reviews before purchasing my windows.
In 2010 I purchased all new windows from a company in town who buys their windows from Durabult in Alberta. The seals in the windows started 'blowing up' in 2020 and I have been replacing window seals ever since.
Out of the 17 windows replaced, 10 have lost their argon gas. I have friends who have had new windows put in from different companys, BEFORE I started replacing mine, and none of them have had to have their window panes replaced. I would not recommend these windows to anybody, not when there are better ones out there. They blame it on the weather of cold and hot Saskatchewan. They say they are using a better seal on them now. Pffft! My initial purchase price was $17,000 I am waaay past that now, and climbing.

Every window in my house is constantly covered in condensation, note- the house humidity is 35% and the thermostat indicated a temperature of 19.5 degrees celsius . At this point I am CERTAIN there is no gas between the panes. There is ice all over our doors and the window creases, the rollers were rusting withing a month of occupancy.

Had I know that Brookfield was using this quality of product I would have asked for plastic wrap instead of windows and purchased my own windows.

A representative was sent to review the issue last year. He added weather stripping which- was missing upon installation and advised drafts from windows ARE NORMAL?

If your builder is using this product, especially sliding windows. ASK FOR A DISOCUNT BCAUSE YOU WILL NEED TO REPLACE THEM. I have added window insulation which works a bit better but the frames are cracking and have been since last winter.

I see them "storing" another projects windows outside for over a month and a half. its winter. In Alberta. superfantastic.

We got quotes from other 3 manufacturers ... upon inspecting the current product, all three reserved their comments, other than the quality is insufficient and sizes are not appropriate (which is the builders influence here).

If your house has durabuilt negotiate. You will need the money you negotiate to replace the product in your house. I never leave reviews but I had to this time there is so much more that wouldn't fit in the allowed space.

Bought all our windows and doors through Durabuilt. Had 11 windows fail, all got cloudy, moisture. Had to pay labour costs to have replaced. Now, another of the windows that was replaced, CLOUDY! Went to close kitchen window the other night and metal hand crank literally just broke apart. This is innovation? Excellence?

Replaced most of the windows in our home. We had many issues with the patio doors we also replaced. They attempted to resolved the product issue but never came up with a satisfactory solution. Fast forward a couple of years.... the seal broke on our picture window. The cost for "labor" was $500 +even though it was under warranty, that was about half the cost of the entire window. Reluctantly I paid for the repair and now the seal is again broken, but it is outside of warranty and I am stuck looking at a hazy view of my yard. I also have two bedroom windows that the seals have now gone on and have Frost imprints on the inside that are not accessible to clean. THIS IS A HORRIBLE PRODUCT AND COMPANY their products are awful and their service is even worse. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.