Thank you for the wonderful review of our teammates here at Price's Alarms. We've always said it's hard to be a great company without really great people. We're very proud of our team!
Security System Install at Business
Thank you for your review of Price's Alarms. We appreciate your business and will proudly pass along kudos to Marc.
Change Alarm system from previous owners of our house
Thank you for choosing Price’s Alarms, we look forward to serving you in the years to come.
Sue Laughlin @ Prices Alarm Courtenay
Thank you Dionne for your kind review of Price's Alarms! We'll be sure to pass along kudos to Sue on your behalf - We happen to think she is great too. Sue has been with Price's Alarms for almost 18 years and the Price family has been in Security on Vancouver Island for 122 years. Experience and longevity speaks volumes when it comes to security.
Welcome to Price's Alarms! We are so proud of the great people that make up our team and it is very nice to hear from those that appreciate our service. Thank you for choosing Price's Alarms.
Stay away from Prices in Kelowna
We regret to hear that you had an unhappy experience. Our records indicate that we resolved the issues shortly after your installation was completed back in 2014. The only other issue on file before you cancelled your account was a system communication error that resulted when you forwarded your landline to your cell phone. Once the call forwarding was removed, the alarm system was successfully able to communicate to the Price’s Alarms 24 hour Response Centre. Regarding the frustrations trying to cancel your service, as discussed on the phone, please recall that you signed a 36 month service agreement in order to get a substantial discount on the price of the alarm system equipment and installation and the payment in question was the part of the service term. We wish you well and thank you for your business.
Took our system over from Border Security
We regret to hear about your unhappy experience with Price's Alarms. We strive every day to provide top quality service and products to help keep our 35,000+ customers safe and provide peace of mind.
It's unfortunate that you decided to post negative online reviews only a couple of days after sending us an email outlining your concerns (without giving us enough time to look into and address your concerns).
While it's often challenging for another company to step in and support the equipment and installations from another business, we have resolved the issues you've brought forward and feel we have been very accommodating and extremely reasonable in regards to any charges; deeply discounting and even waiving multiple service calls.
In February, we attended and investigated an issue you were having with remotely logging into your camera system from your phone. It's best practices to have a monitor connected to a video recorder as a back up to your phone. This assists greatly in troubleshooting and fixing any issues. Because you didn't have a monitor on site connected to the camera system (and couldn't provide us with the login/password), we couldn't troubleshoot further and suggested you contact your IT guy to look into network settings. Even though we didn't install the camera system, we credited this call as a goodwill gesture.
In October, you contacted us to request assistance in arming your alarm system. We attended, fixed your flood sensor and retrieved your alarm code that you had forgotten. Again, we attended and didn't charge as a goodwill gesture. Even after resolving this issue, your response was to request a further credit because you hadn't been using the alarm system for a couple of months prior to getting around to contacting us and reporting the problem. We denied this request.
Also in October, you requested we attend to integrate the alarm system with your home automation system. In order to accommodate this request, we had to purchase a special order communication module and the cell module needed to be upgraded (as your alarm panel had limited outputs). We installed the necessary parts and worked with your audio/visual company to integrate the alarm with the home automation system. We regret that our tech got delayed by 1 hour and showed up late to meet your A/V company (and we subsequently reduced the invoice by 1 hour).
Please understand that your monthly fee currently is only for 24 hr alarm monitoring services and does not currently include warranty services. It also does not cover any additions or system alterations you wish to make going forward. We do have warranty service plans available and can discuss options should you be interested.
Regarding the camera system, it's true that some manufacturers offer a 5 year warranty on parts. However, simply fixing or replacing a part may not address the issue if the issue is caused by settings on the your router or how your network is configured. Furthermore, the manufacturer may test the unit, determine it's working and simply return it without making repairs.
We look forward to the opportunity to resolve these issues
Hi Greg, We appreciate your feedback on your recent interactions with us. I understand we have already been in touch and that all matters were clarified and resolved to your satisfaction. We do appreciate your business and look forward to your continued support. If we can be of further assistance at any time - please call us as your satisfaction is always our primary goal.
We are so pleased to be able to provide your security at home and the office and look forward to serving you for many years to come. Thank you for taking the time to share your review of Price's Alarms.
Thank you very much for your review of Price's Alarms and telling everyone how well your new camera system is working for you.
