Frechette Lawn Care

My lawn looks better this year. I missed 2020 due to the Covid, Big mistake! It's better to continue every year. Good price for our yard.

Pleased with their service. They are helpful and I found the staff polite and cheerful.

Office staff are always polite and always answer questions directed to them if it is about service or billing issues. Field workers are effecient and also answer questions that are directed to them.

Tried to hire Frechette to service my lawn, and while they have no problem asking for and accepting your money, actually getting them out to spray your lawn is a challenge. And don't phone their office to complain. They are rude and take no responsibility for screwing up. After several attempts to get back on track with them, the screen ups became too much and decided we could no longer put up with their incompetence. Take my advice and look elsewhere for a lawn service.

I have gone through a carousel of lawn care companies over the last 20 years. I think I've finally found the right choice. I have security cameras around my home so i can see what these lawn technicians are doing. Most companies barely put any effort to get close to full coverage of my lawn. Its quite shocking when you see this..

With Frechette, regardless of who the technician is, there is a serious attention to detail. Its remarkable. Maybe its a coincidence, but this was my first year without crab grass. My lawn has looked great all year long. I did not see a technician come on a day so hot that the fiesta product would not work which is something I saw quite often with previous companies.

The other shocking part was their price is extremely competitive, possible even cheaper than the other well known alternatives.
There is no doubt that I will be renewing my services for next year.

I read a good review about this company and I have paid the service fee based on their estimate in early May. I was told the first application will be 2-3 weeks. Two months had passed no one showed up. Whenever I called the company no one picked up as if they only work certain days and hours of week. Left voicemail twice but I they returned my call when I was not available and I called them back no one answered. In a meantime I had to start my front yard construction so I left the voicemail to cancel the service. I even emailed them not to show up anymore. The very next day at 8:15 am, they showed up so that I won’t be able to cancel anymore. I was disgusted by their actions. I had to tell the guy I have already canceled. Luckily I just happened to be outside. I deliberately didn’t pull out weeds this season because I thought they were applying weed control like they said they would. It’s unfortunate but the receptionist was never nice and friendly. I should have known that they are NOT interested in new customers. They may have running the business over decades but stay away from this company if you are a new customer.

When I signed up early April taking almost all their services they offer, I was told 1st application would be late April.

By May 13th they were still not on site and I had to call numerous times. In fact their line continues to go directly to voice mesage 90% of the time, no matter what time of day you call them.

Got our 1st application re fertilizer just before mid May.

The hardscape weed spray control 1st of 4, was to start, as per their commitment to me when I signed up, early to mid May.
We are now June 10th and still no hardscape weed control.

Meanwhile someone who lives 2 min drive away in our area had their hardscape weed spray 1 month ago.

Since I have not been able to get in touch with their office, as I had to leave 2x messages early and mid last week, I called one of the owners Jordan whom I had talked to mid May to advise him about my concern of no / late service.

That call with Jordan around mid May went well. I was not upset nor rude to him, nor was he, as I just wanted him to know about my concerns and issues with their level of service.

So there would be no reason for Jordan's rudeness today. He refused to take my call. All I wanted to tell him was I could not reach his office and left messages, and my concern about the VERY LATE 1st application for our hardscape weed.spray control.

Our hardscape weeds have grown crazy and many 9", 12" and higher ... it is crazy.

I was personally guaranteed by his office, upon signing up with their service, that we would not be left behind, as I was concerned since we did not registered with them until early April, as registration for such services usually happen months before.

I did not want to be left behind and not on their normall route of service.

Something to note ... Late May we got our overseeding application from them. Overseeding .... what a joke. There was barely any seeds on the grss / soil and their texh guy missed large sections of the lawn ... as it was evident as per our video alarm monitoring playback. I had to check because they left a service receiot stating all was good and lot was seeded, but we saw very little or no seeds. So to call their service overseeding ... what a joke.

They could have saved themselves the trip. We had to buy several bags of grass seed and truly overseeded our grass. I just could not be bothered to call and complain as I felt as per previous calls, the front office have a snarly attitude when I address my concern with their service and product once before that application.

Interesting as well, when their tech guy came mid May for their 1st application for 2021, which was the fertilizer, he too was confused why he just not apply the overseeding and hardscape weed control as he had it on his truck and he was on site. That since, yes, our 1st application occurred late, it did not make sense not to do the seeding and hardscape too while he was on site.

He said they are from Scarborough and since we are out in Etobicoke the drive alone does not make sense to come back later when such applciations can happen altogether and he had the time.

Obviously this company has huge logistic issues and cannot handle the client load, especially us who are further out west or even east from them, and are the rudest people I have ever met.

They were happy to get my money, promise great service, on time and attentive service ... and unfortunately nothing close to this has been experienced by us.

Obviously this long message should relay the level of dissatisfaction we have with this company.

I left a text mesage with Jordan, one of the owners, since he rudely hung up on me, gave him a short summary of lack of service and call back and my late hardscape application.

I advised him to call me back. Also reminded him ... the buck stops with him ... and all valid customer complaints and issues lye on his shoulders since he is an owner.

Let's see if he is an ethical business owner and does the right thing t resolve the issue or will he be just another company who just want our money and who cares about the rest.

Have used Frechette for years. They phone the day before to let us know they are coming and leave a note and comments of what they did. They always provide quality service. Would highly recommend.

Ive been under the care of Frechette Lawncare for years now.
Would not let anyone else take care of my lawn.
Very reliable, professional and good at what they do.
Take care of Lawns!

Peter D.

We have been customers of Frechette Lawncare for about 10 years now. A friend was kind enough to recommend their services when she saw how we were struggling to stay ahead of the weeds in our yard. We back on a parkette which is overgrown with dandelions, the source of our weed problem. I must say I was skeptical at first that a natural sourced lawncare program could have much of an impact. I was very pleasantly surprised! Thank you Frechette for making our yard beautiful again.