Country Homes Ltd.

My wife and I purchased our dream property in Milton from Country Homes currently under construction. The initial process of sale and purchase agreement went fine. I was told that Structural and Decor meeting will be done in a few months where we can get some Structural changes done and add some upgrades in Decor.
We were waiting for the meeting invite and were following up with the Decor team (Tanya) but never heard from them. We were sent pre-construction form recently that had Structural change options. But when we returned the filled form to Decor team(within 2 days) with required
options they came back saying construction already started hence we
won't be able to get those changes. How can construction start before
they get Pre-construction form from the customer?
Also during our purchase we were specifically told that we will be provided with the oval soaker tub in Master bathroom which was provided to other houses by builder and for which we paid as well($5000).In the Decor meeting ,they said we won't be getting oval shape soaker tub(instead a rectangular one) to which we told them about
our initial payment for soaker tub mentioned above. They
said they will check and get back to us. But even after 2 reminder emails,
we are not getting a reply.
If anyone from builder side want to discuss further and provide us with a solution, we are happy to talk.

Fully satisfied with Country homes, this is my first house from them and the service is exceptional,even in Covid they made sure my house was built as per my request.

Great thanks to Christian Rinomato for his help in everything.

Thanks
Mohammed.

We were very excited first time home buyers. Country homes had good reviews and houses viewed very well. The decor studio gave us lots of wrong information and did not inform us that base model options were extremely cheap quality. The appliances that came with the house are extremely cheap and not worth what they say. When we moved in the house seemed perfect and the manager on site ensured us he would take care of some minor defects. That has proven to be a false. It has been a battle to get all the defects repaired and it feels like they never will be. All the contractors that do book repairs either don’t show up or they don’t complete the work. Country homes will not respond to emails anymore and offer no assistance. We are not the only ones on our street that this is happening to.

I have very unpleasant experience with decor team. I have been asking for update for my kitchen layout from months, but no one is answering back to my emails. I want to do some structural changes into my home, but never got an email about meeting what so ever.

I have gave reference to couple of my friends, and they bought same property. Now I regret that I bought hose with this company. THEY NEVER ANSWER BACK TO EMAIL!

My daughter purchased a property and she has closing on first week of aug 2020.She has been trying to contact company for some legal questions but no one is replying her emails n calls.We dont have any clue how to contact them.Need urgent help.We are very upset.

We haven’t move to our house but after design centre experience I am regretting booking a house with Country Homes.They made no communication what so ever.I have to email design team for months to get a two liner reply.They make false promises and buy time so that in the end they can easily say sorry. I am very unhappy with the whole process

First off I want to say that I think this builder has a lot to offer. Shopping around for a new construction home and being a real estate agent, I can tell you that what this builder is offering as standard items and the quality of work is really quite good. Where I feel they are falling short (I am currently in this mess with them) is lack off communication and too many people doing too many different things which has actually made my home buying process a nightmare (currently). Let me explain:

Our first visit to the sales center in Milton and we were convinced that this is the builder we want to work with based on what they were offering. Easy enough sale for the realtor working there (who is a third party). This agent however was just pushing to sign paperwork and failed to mention that there are different layouts available on the main and second floor. House is worth $1,164,000 and the second largest model they offer. Either way we didn't know there was a choice and were happy with the model selected. We requested to have a side door entrance to the basement and were advised by the realtor that was not possible with the builder.

Fast forward to our first décor appointment with our specialist, Tanya. She was great and very knowledgeable and near the end of our appointment in passing we mentioned that we wanted a side door, to which she replied: I can do that, I have done that before on this model. She needed a couple days to talk to construction. We were blown away. Couple days later, she advised us that it was too late and she could not do anything. Now we were not happy as this option was not given to us at the sale center when we specifically asked for it. So we escalated to head office where we met Anna, who is and has been absolutely a gem to work with. She reviewed our documents and advised that plans were not finalized or registered with the city yet and we had a very short time left to add this side door in and that construction has given the go ahead for it. We happily went in a signed the paperwork. During this time we found out we had options of different main and second floor designs and we selected the ones we wanted. We would have never known about these if we had not met Anna. Mind you these were extra $$$ but we were happy with being able to select what we wanted.

Fast forward to our structural appointment. Décor studio requested we give them a design for a finished basement that we wanted (builder is finishing the basement btw as part of the sale price). My father who is an architectural engineer, drew up the design and we added 2 windows to the basement. This was approved by construction and we were called in to sign the paperwork for the work to start. We go in and our submitted and accepted plans are on the table ready to go. We request a wall to be added to divide the dining room and the kitchen. We wanted an opening on the right side but were told that is not possible and the builder will not do it. We accept the opening on the left side even though it would make the room look silly but with no other choice, cost was about $30k and we signed the paperwork, happy and content that things are finally going the right way some what.

Couple days later, drive by the property with my family and we were devastated to learn that they forgot to put in the 2 extra windows in the basement. Actually to correct myself, they put in 1 extra window, wrong size, wrong location. Then we speak to another owner whose house in 80% completed with drywall and he shows us his main floor. Guess what!? they also built a wall between the dining room and kitchen with the opening on the right side. Just like what we requested but were told it is not possible and the builder will not do it! SO FRUSTRATING! I email them right away and here we are a week and multiple email/calls later and all I have received for them is for me to be patient while they figure it out.

My trust in this company is an all time low and more importantly we are afraid to see what will happen next. We feel like we are now in the dark and in the next couple of days the wood frames will start going up and not sure what will get built compared to what we selected.

Anybody from the Country Homes wants to chat and make this right, we are all ears. This is an easy way to turn around a customer's experience. 1 customer's experience may mean nothing but I will definitely think twice about doing business with Country Homes again and as of right now and I can not confidently recommend Country Homes to my peers or clients in real estate.

Our family is so blessed to move into our new home in Milton! The entire experience has been second to none. From the time we purchased at the sales office to the recent service call after we moved in. We had a small issue with our bathroom and Anthony and his team were so helpful and fixed our issue right away. They were so fantastic and tidy which was great to see considering we still have dirt roads. We highly recommend anyone who is looking to purchase a home in Milton to make sure you stop by their sales offices. YOU WILL BE GLAD YOU DID!!!!!

Just wanted to thank Country Homes (Milton) for a great experience ... from trades to service to Sophie and a special thanks to Anthony (the site supervisor) for answering all our questions and helping us along the way. Would definitely recommend this builder!

P.S. Country Homes .. make sure you don't lose these talented employees .. they are awesome!

Purchased a home from Country homes at their west country release. All of the bells and whistles provided - stone counter tops finished basement, etc. However, as with any new home there are things that are missed and need to be touched up and/or fixed. They failed to notify us that the layout of one of the floors has changed which seems ridiculous. But, the workers that came to do the touch ups and what not were great, polite and respectful. The superintendent of the worksite Anthony is a hot head that shouldn't be put in front of customers if it can be avoided, he yells and raises his voice in an aggressive tone to homebuyers that are expressing their anger and frustrations. Interactions with him alone turned me off of the Country home brand altogether. When issues were brought forward to him, he was not understanding of empathetic in any way. He is not able to understand the customer side of the business.