Syljack Inc.

I have used SylJack for 4 years. Service has been spotty and tardy. As of Dec 31/12, I have left daily multi-messages on their Cornwall service line requesting a cleanup for myself and my neighbour. There has been no action or acknowledgements.
I emailed SylJack on Jan 1 and again today. Today I called the Montreal headquarters and got a taped message. My final and last option was to fax a written complaint, which I just did.
I will seek another service next snow season.

I have never complained about any service in my life... But this is no excuse! We got 40cms of snow and they NEVER CAME!! I'm 8 mths pregnant and my husband had a knee surgery and a recent herniated disc in his back! We get this Cie and they never came!!! Not just that but their phones were not answered ALL day!! We had put our 3 cars in the street expecting them to come... And since they never did, we had to shovel the 40cms of snow ourselves and also try and get the three cars back into the driveway, which were now stuck in the street!! It is presently 1am and it started snowing nearly 24hrs ago.... NOTHING has been done!! I will demand a full refund tomorrow... This is just not right!

They were supposed to plow the snow yet the dumped all the snow on the street (in a neighborhood). They did not even come back to fix it, everyone in the neighborhood had to drive over it. I would not use this company.

I was a customer of Syljack for 2 years and was going to drop them this year because of poor, late cleaning and a rust-scratch on TOP of the wall beside my driveway. "Ryan" promised me better service and offered me a "discounted price" to get me to stay.

They cleaned ONCE, late, on Dec. 7th. In the very early AM on Dec. 8th, they "pre-cleaned" the left side of the driveway behind my wife's car, but left a 2 ft snow bank on the right side behind my daughter's car, which couldn't get out without getting stuck 3 times. I waited to see when they would return and tried phoning them at 10:30 AM - no answer on 2 calls, which went into a "wait" queue and then timed out and went to voice mail. By the end of the second, I had driven to their office on Tecumseh, where "Ryan" made a show of calling his driver to "return" to my house and do the job right. He included a request to pay "special attention" to my address because it is a corner house and gets a LOT of snow from the plows.
Jump forward to 6 PM when I came home from work - 7 and 1/2 hours later >> No change except that the 2 foot peak in the middle had settled. My wife's car had left just after me and the snow that had been behind her car was untouched, with a good 18 inches from the marker to the pre-cleaned area.
I phoned again - or tried to! The phone message thanked me for choosing Syljack and advised me that they were CLOSED. They take customer service calls ONLY BETWEEN 8 AM AND 3 PM. They must have a great deal with Mother Nature to be able to run a snow-clearing business within a 7 hour window, including their lunch breaks!

I have already demanded a refund and will make sure I get it! I will also make sure as many people as possible know that can be done.

UPDATE: I got through by phone the next morning (Dec. 9th) and Marc-Antoine Tozzi promised to "make things right" or refund my money. He sent a driver who did a quick cleaning, leaving a thick base on the right side and a ridge projecting about 6 feet into the street. I took more pictures and went to see him(see attached).

I was told that was a "preliminary" cleaning to be sure I could get in and out, and that the driver assigned to my route would be back during the day to do it "right". This was now 11 AM on Dec. 9th.

Jump ahead to 6 PM, same day, 7 hours later - No further visit was made; the ridge is being flattened by cars going by, leaving a still thicker base on the road. It looks like someone expects the town of DDO to finish the job...IF they don't fine me for the snow "my" contractor left on the road!

I hired this company because they sent me a flyer and I had seen that they serve many of my neighbors. I am pleased with their work and find that compared to competing companies, Syljack comes back to plough more regularly (when there has been a lot of sno. Their men are also very thorough. My only complaint would be that they don't always get out early enough.