Omega Windows

We had both of our entry doors replaced by this company last year. I have sent numerous emails and calls to their salesperson James, and also contacted the company to have them rectify the issues with zero response on how the issues will be looked after. Both doors have a lot of draft coming through which is really noticeable in the winter months. One of the doors has also cracked in two places. I will make sure that they do not get any business from friends, family and neighbours after handling my concerns poorly. Do your self a favour and stay away from this company, they obviously do not stand behind their products.

George and his team at Omega were a pleasure to do business with.
Our new Patio Door is top quality, and the fit and finish and workmanship from the two installers was second to none.
We are extremely happy with the end result, and will definitely use Omega again

From the quote to installation, Omega was pleasant, knowledgeable, and so kind. It was a pleasure dealing with them and the 12 windows are beautiful. I cant believe how quiet the house is now and Im sure our utility costs will go down.

We Contacted Omega for a free in home consultation. My wife and I Met with James who was very knowledgeable and pleasant. We were provided with a very thorough estimate. We arranged to meet with James at the showroom and had the opportunity to see there factory as well. We decided to proceed with Omega windows with our project. Our windows and doors were delivered on time. We love our new black windows and doors! Steve and his crew were great and very professional. From beginning to end our project was managed with care and executed as told by James.

I would definitely recommend this company!

Two large windows leak because the installer failed to put back the aluminum capping on the top

Wow, what a difference replacing our front door makes. The first thing people say when they come over is I Love Your Front Door. Even people who have had their doors changed wished they had a door from Omega. Its all the little things that make a difference (black threshold, top of the line seals, colour matched interior). Amazing, friendly customer service. Installers were extremely polite. Showed up on time, did a perfect job on install and my house was nice and clean when they left. Great quality of product by and the craftsmanship is second to none. Without a doubt I would recommend Omega Windows. Im looking forward to working with them on my future window replacements.

I contacted this company for a new front door and spoke with George. He seemed responsive and nice so we ordered a front door with one glass panel. Come installation, the door ended up being flipped from my original door. The company said it was miscommunication on both ends so they asked for a compromise of keeping the door as is with a discount or paying additional for a new door. After a lot of thought we decided to keep the door as new cost would be over our budget. The door was install August 2021, come January 2022, one morning after a cold weekend, the glass panel completely cracked. I emailed George right away and he responded he will get back on Monday, no response on Monday. I called and emailed again, no response by Tuesday. My husband called on Wednesday and finally they got back and said it would be extra $$ and 2-3 weeks wait to fix the glass and this is not covered under warranty. George said there is 10 years warranty on the glass when we signed. They said this was an act of Mother Nature because of temperature change and cracks are not covered under warranty.

In summary - a window company that installs windows for Canadians that live in winter climates can not stand behind the GLASS they use to sustain Canadian weather. Toronto goes through temperature changes every year, how can you trust their products if this is their response? I’m extremely disappointed at their service and product.

James and installer team are amazing, friendly, efficient and the cleanup was perfect! Great prices - definitely better than the competition. And we love our windows! Thanks again and we will definitely recommend to friends and family.

I had waited 13 years for my new front door and I am so happy we went with Omega. The finished product is just amazing. It is modern, solid and sturdy, lets a ton of light through (as we have no front windows) and finally, no more drafts. James the sales person was awesome and responded to inquiries in a timely manner. The installers were friendly, efficient and thorough. I can't believe we waited as long as we did. The price was right too. I highly recommend them. You can see our before and after photos below - what a difference! They also fixed our ripped window screen free of charge which was an added bonus.

George and his installation team are so professional and did an exceptional job installing our front door from start to finish. We are so happy and love our new front door. It's is absolutely beautiful!! George is amazing at what he does, he provides excellent products and is very knowledgeable. I will highly recommend this company to family and friends. I give them a 10+
Thank You George!
March, Sal and Joshua Palumbo