Thank you for your kind review we appreciate your business
I appreciate taking the time to enter a review; and thank for your business.
Backyard drainage problem and the relaying and cleaning of stones and installing a drain
Thank you for your wonderful review, I appreciate great clients like you also became a good friend to me and was pleasure working on your hard landscape project.
I appreciate taking the time to enter a review, it was pleasure and challenge working on your hard landscape project.
Drainage and Support Post Replacement
In respond to your review Mr. Lamont and Ms. Codding, and Ms. Codding’s father , when the job was completed, we call you on every major rain storm to follow up how the new drainage system was performing and your responds was “excellent” every time and also stated that it did not require the use of the sump pump at all.
We value our workmanship by following up with all our drainage customers on every major rain storm from April until before the ground freezes late in November.
We came twice in February and in April to view your concerns. On your ‘review’ you stated, “They took advantage of her good nature and didn't do what they were paid to do. Came back and said they would finish it properly, well they have disappeared again!”
Your project was completed on June 25, 2018, and you were very satisfied with the results and the follow up. You accused of us disappearing again. This spring was the wettest we had in sometime, which put us a month behind our schedule.
Your drainage issue was during the winter with the freezing rain and was not an issue during the spring/summer. We tried to schedule a return at the end of June or beginning of July. Our policy is, when we are committed with contract agreement, we honoured that agreement, and all parties can see the agreement.
As you know in February we had multiple days with freezing rain and you called us and complained that the drainage wasn’t absorbing the freezing rain, and I reply “that when the ground is frozen, no drainage system18 inches deeps will take the water away, because the ground is frozen and we are not responsible for any freezing rain”.
The drainage system was designed to handle even the overflow you are getting from your neighbours in the spring/summer.
We are not geared to handle service calls in the winter as our operations start from May 1st to November 31st.
We came to see you in April, and explained that we will come back as soon as the weather gets warmer and because your issue was only in the winter months and not urgent. We also promised that we will come and re-arrange a small section, of where the Reservoir French Well was installed and drain it towards your neighbour’s property, where there is a catch basin, of which were we not previously informed of.
The original grading was sloped towards your neighbours and we intended to increase the grade. As you may recall this spring was very wet and we had booked multiple projects in 2018 to start at the beginning of May, but could not proceeded because the weather condition.
Contract/ Project in detail we did June 25-2018 with photos:
Remove existing weeping system installed by owner in the backyard.
Remove grass and regarded where needed in the backyard.
Dig a trench 30 ft long running the width of back yard 18 inches deep by 18inches wide
add 3 inches gravel to bottom of trench on top of filter cloth followed by install of weeping tile and
add 5 inches gravel on top of weeping followed by covering weeping with filter cloth.
Fill remainder of trench with soil.
Dig a 9 feet trench from the rear door and grade trench for a slope to connect to the 30 ft weeping tile and use the same process as the previous 30 ft trench.
Install a French Well with a water leaching reservoir at the end of the 30 feet weeping tile with sump pump to drain to front of house. (remove bush if necessary.)
Remove and dispose 3 deck posts and install two 5x5 12 ft long pressure treated posts to support deck on each end of the deck.
Remove and dispose small walls at the back of rear door. Re-level stones in front of rear door to slope away from the house.
Install stack stone wall 5ft x 9ft x 5ft four layers high to replace old wall.(customer to choose the colour)
Reseed area with Kentucky Blue seeds where is re-graded after the excavation was completed.
West-Hill Landscaping is responsible to leave your place spotless clean when the project is completed.
Estimate days for completion of the project 4 days or as weather permits.
Estimate starting day June 4-2018 or as weather permitting.
Excavation for waterproofing to weeping tiles area of 26’ at back of house
Thank for taking the time and entering a review and it was a pleasure working with you.
Thank you for your l review, I appreciate great clients like you and was pleasure working on your back yard drainage project.
Driveway, Walkway, & Natural Stone Steps
Thank you for your review from all of us at Westhill landscaping.
“Your One Stop Solution Specialist”
West-Hill Landscaping has been proudly serving Scarborough, Durham, Clarington, Northumberland, Kawartha Region. We are a family-owned and operated business. We specialize in Landscaping & Interlocking and Design & Construction & Swimming Pool Demolitions,Interlocking Pavers Restoration on all levels. Due to our extensive experience, WestHill Landscaping can provide whatever outdoor services you desire. Our experienced design staff will bring your Landscaping dreams to life, all within a reasonable budget, and help develop your initial ideas into a finished masterpiece.
We are firmly committed to delighting our customers by exhibiting the highest degree of pride, honesty and integrity in all of the services that we provide. We are truly dedicated to providing solutions for our customer’s complete Landscaping & Interlocking and construction needs. Through teamwork and dedication, we will always uphold our commitment to quality and service, never sacrifice the integrity of our work, to always ensure complete customer satisfaction.
